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Cloud Computing

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It's all happening at Cloud Expo Silicon Valley. Here are some of our observations from the event so far:

SV_Cloud Expo.jpg

  • Cloud is now well & truly a foregone conclusion

There is no more pondering about the benefits of cloud and when/if enterprises should move to cloud. The discussions at Cloud Expo are around the how - how to improve end to end management of cloud computing; how to move to cloud fast without having false starts and losing the control and compliance that is needed and how to integrate cloud into the existing IT infrastructure & processes to avoid cloud silos.

  • There is a lot of reality checking going on:

Yesterday morning, Alan Chhabra - VP of Cloud and Data Center Automation Sales at BMC, gave a presentation on 'Shocking Secrets of Hybrid Cloud' which focused on how a hybrid cloud can become a trusted cloud by incorporating existing ITIL best practices like change management and the CMDB as well as performance and capacity management for day 2 operations.  One of the questions during Alan's presentation was "How do you maintain cloud-based servers once you provision them?" This is typical of the conversations that are taking place at Cloud Expo and shows that the market is now moving beyond the novelty of, "See, you can spin up a server in 4 minutes," to "OK, now how do I deal with the long-term enterprise requirements associated with that thing I just spun up?"       

  • Service Providers are working on second generation clouds:

To meet changing & maturing cloud needs for their customers, service providers are evolving their offerings substantially. There is a focus on helping to optimize hybrid clouds for customers as well as offering value added services and full stack provisioning  that can help take enterprises to the next level of cloud computing.


Booth visitors are getting demos on BMC Cloud Lifecycle Management and are learning how our market leading position across IT Service Management (BMC Remedy), Data Center Automation (BMC BladeLogic) and Performance & Capacity Management solutions enables us to deliver a cloud management platform that incorporates the best practices of traditional IT into cloud management for the enterprise.


Come see us in Booth #514.


"By Monica Brink"

<a href="">Google</a>

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We're excited to be  a part of Cloud Expo Silicon Valley this year. Starting today, this event runs until Nov 7th at the Santa Clara Convention Center in California and will cover the 2 of the biggest trends in the IT industry - Cloud and Big Data.


Come and see the BMC team in Booth #514 where we'll be doing demos of BMC Cloud Lifecycle Management as well as BMC Control-M and Hadoop for managing big data.


Don't miss our presentation tomorrow morning:


Shocking Hybrid Cloud Secrets Revealed.

Tuesday Nov 5th - 8.15am

Location: B2, Mission City Ballroom


Alan Chhabra, VP of Cloud and Data Center Automation will share the secrets of successfully managing the hybrid cloud for your business.


It promises to be an exciting and informative event. The BMC team hopes to see you there!


Go here for more info on Cloud Expo Silicon Valley: Cloud Computing Expo.

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What is IT’s relationship to cloud? Adversarial? Neutral? Convivial? Dare we say, collaborative? With the right strategy and management approach, the cloud really can be IT’s ally.


Kia Behnia, BMC Senior Vice President and CTO, recently sat down with Bloomberg BusinessWeek to talk about “technology-agnostic” cloud management, the importance of IT empowerment, and how efficient use of the cloud can transform IT from a cost center into a business enabler.


Cloud offerings are aplenty, and enterprises have myriad choices when it comes to cloud service providers and cloud management technologies. Kia warns that, “if enterprises aren’t careful, they can make implementation choices that lock them into a single vendor or technology that might not be right for them three years down the road.” How can IT ensure it’s getting the cloud services it needs now while maintaining flexibility in virtualization and hardware down the line? Kia explains that BMC believes the best approach is to provide customers with one set of agnostic, universal tools:


“One of the unique things about BMC is that, unlike other vendors that can only manage their own technology stack, our management capabilities are ‘technology- agnostic’. It means our customers can pick whatever technologies they want in terms of virtualization and hardware, or different cloud providers, and we provide the means to manage all of it for them.”


When business users don’t get what they need from IT, they take matters into their own hands and problems such as shadow IT and loss of security and control ensue. IT needs to transition from being a ‘single source of services’ to more of a service broker model. As Kia explains in the article:


“Giving IT departments the ability to manage all their private and hybrid cloud deployments seamlessly (…) facilitates IT’s transition from thinking of itself as a source of services in possible competition with cloud service providers, to a model where IT is a digital service provider that happens to source the infrastructure and the technology from both inside and outside its four walls.


This, in turn, can change the discussion about IT being a cost center to a new recognition of IT bringing great value to a company’s business lines. Efficient use of the cloud raises IT’s profile as a business enabler in an organization; BMC has found that when IT is placed at the forefront of business, innovation flourishes.”


To see more about how the right cloud can take your organization from problem-solving to innovation-enabling, read the full story in the Sept. 30–Oct 6, 2013, Bloomberg Businessweek Special Advertising section, or learn more about how you can make the cloud your ally.

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Are you attending the 2013 CMG Conference next week (Nov 7-11) in La Jolla, CA?


Stop by the BMC table at CMG and optimize the costs and consumption of ALL of your IT infrastructure resources with BMC Capacity Optimization. You can speak with capacity management experts and view live demonstrations of the industry's only service and business level capacity management solution.


  • Know what IT resources you have and are actually using - across your entire enterprise
  • Align your IT resources to support your business needs and improve service levels    
  • Make smart capital investment decisions based on accurately forecasted business needs


@Debbie Sheetz and @Greg Scriba will be featured speakers


Find out more about BMC Capacity Optimization and Explore how to align capacity to business needs


We hope to see you there!

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I enjoy watching airplanes take off and land. It still amazes me that  machines that weigh almost one million pounds can defy gravity and take off with such grace and ease. As a matter of fact one of my favorite vacations was to the island of St. Maarten. It has one of the most unique airports in the world, where you can sit at a bar located right at the end of runway and watch the planes fly overhead, literally less than 50 feet above the ground.  Of course, if one is brave enough, they can experience an even more exciting takeoff  by standing right behind a jet and try to withstand the thrust of the blast from a 747 (hopefully, without getting literally blown off the beach directly into the water).


Regardless, the question I’d like to address  is, “what is the similarity between flying a 747 and operating a Cloud data center?” However, before I get into that, I need to identify the common characteristics of these two technologies.


First, both offer a “shared service”. Unlike a car, that is used to transport  individuals (yes, I realize that you can have more than one person in a car), an airplane really is a “shared service” because it is used by a large number of people.  As you move towards “shared services”, you tend to adopt  more “cookie-cutter” resources and services.  The seats, the meals (or whatever they serve on flights these days), and the baggage requirements are more or less constrained by the limited number of choices you are provided.  Similarly, in the Cloud, one deploys “cookie-cutter” services and users of cloud services are constrained in what they can tune/configure in these services.  This is in stark contrast to applications deployed in a traditional data center, where everything was more or less configured differently.  Services deployed in the cloud are more or less pre-configured in a service catalog by the cloud admin and the users have some, although limited set of knobs/dials they can turn. Effectively, the cloud introduces an environment that has a high level of governance.  This controlled environment creates interesting opportunities from a monitoring and operations perspective.


Second, both are designed to offer high levels of reliability.  Unlike a car, which has just one engine and a single point of failure a 747 has four engines. Not only does it give the high levels of thrust needed to lift the million pounds off the ground, it offers very high levels of reliability.  I was surprised when I learnt that, once airborne, a 747 could fly on just one engine. Actually, the 747 can “almost” fly even after losing all 4 engines. In fact it can glide 15 km horizontally and lose only  1 km in altitude. This is not just fiction! Despite all this redundancy, a British Airways flight did lose all 4 engines over the Indian Ocean and glided for almost 16 minutes before the pilots were able to restart the engines.


There have been many other instances where airplanes had to fly on less than full “service capacity”.  Similarly, cloud deployments are characterized by resources that are deployed as clusters of “pooled resources”. While this definitely provides more compute power, it also provides some level of redundancy and reliability.  Specially, with the ability of Virtual Machines to move from one resource to another within a “resource pool” the right cloud architectures can deliver high levels of reliability against planned and unplanned downtime.  As a result, IT Operations has to evolve the way cloud resources are monitored.  While the thresholds and alerts from a single resource may be important, the performance and availability behavior of the “pooled resources” is more critical.


The third similarity is around capacity planning and optimization. As you offer “shared services” having the right capacity for your flight and all your operations is critical.  If you don’t plan your flight capacity appropriately, you end up giving free round-trip tickets to every passenger that you bump-off the flight and in the worst case you have ticked-off customers who will think twice about flying on your airline again.  Not only is the planning of a given flight very important, the overall optimization of the entire network of flights is critical, otherwise you will have passengers that have flown from destination A to an intermediate destination with not enough seat capacity to finish the rest of their journey. Similarly, while operating a cloud, the capacity planning and optimization at every layer of the stack is extremely critical.


Stay tuned for future blogs that drill into  each one of these aspects  in  more detail.  I’ll also cover how BMC is providing cloud operations solutions that not only help you maintain your existing investment in monitoring and operating the data center, but  at the same time enable you to evolve your approach to monitoring and operating the cloud, with all of its unique aspects.

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As ever, the VMworld Europe keynote reprised parts of the VMworld US keynote, but with some additions that are specific to Europe.

The Software-Defined Datacenter had a big presence again, of course. This is VMware's view of the future of IT, and Pat Gelsinger gave an impassioned speech about IT as a service. In this vision, automation is the logical next step after previous efforts around virtualisation, aiming to bring agility to the delivery of IT services. As Pat said, "IT isn't about IT, IT is about building an environment for applications".

At BMC, we could not agree more. Users are making increasingly complex demands on IT, and the solution definitely looks something like VMware's Software-Defined Everything. However, Pat said something else that I think is very relevant: "If you don't meet their needs, users will go around IT, they'll go somewhere else".

Meeting users' needs is about more than just spinning up technical components faster. Users want business services , which means complete application stacks. One way to do that is to virtualise everything and bring it into the brave new world of IT as a service, but that takes time and disruption. Most companies already have datacenters full of kit that's humming away, paid for and delivering value. BMC helps customers get the benefits of the glorious future of the software-defined IT without the disruption involved in changing the infrastructure to get there.

IT departments also want to see their investments in processes and procedures continue to deliver value into the future, and BMC is able to ensure that the exact same controls and governance that have been delivering value in the existing environment continue to do so as that environment evolves into the software-defined datacenter that Pat talked about.

I have a session discussing this topic in more depth right here at VMworld on Thursday. Register here.

I look forward to seeing you there, or at the BMC booth, S100, in the Solutions Exchange.
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It seems like just yesterday that I got back from VMworld in San Francisco, and it's already time for another VMworld, this time in Barcelona. BMC will be there, of course; we'll be at booth S100, showing how we can add value to your environment. I will also be speaking on Thursday at 15.50 in the Solutions Exchange about "Perfect Harmony In The IT Department" (click on the link to add it to your VMworld schedule).


We know everyone at the show is a VMware user, by definition, but it is increasingly rare to find IT monocultures.  Most environments these days include a couple of different hypervisors as well as public cloud services from VMware and others. Some clouderati used to scoff at the notion of heterogeneous clouds, but that is more or less over. As I argued at the time, few people set out to build a heterogeneous cloud, but most wound up there anyway. This could happen in a variety of different ways: two companies that chose different hypervisors might merge, or a developer skunkworks project might be adopted as an official platform, or a company might want to take advantage of attractive financial offers from different vendors for different parts of their business.


The outcome, though, is the same in each situation: you have a heterogeneous IT environment, and you need a management platform that lets you govern all of that infrastructure in a unified fashion. But it doesn't stop at automating the creation of virtual servers, otherwise anyone could do it. Users outside the IT department rarely want a server; they generally want a service.


Delivering a service requires a bit more than delivering a server, though. You need to lay down management tools, databases, middleware, custom application components, and user profiles, on top of your usual agents for management, backup, security, and what-not. This might mean multiple servers operating together. It goes beyond the server, too: you'll want to reserve storage and set up the network side as well, with load balancers, routers and firewalls.


You also want to look beyond the purely technical, and check what you've delivered for compliance - and recheck on an ongoing basis. You'll also be wanting to optimise your use of available capacity, to avoid either saturating your datacenter or over-provisioning (and over-paying), including in the public cloud.


You probably have processes and procedures for how you track, manage and approve requests for IT service. Those processes are doubly required for the cloud, with non-technical users requesting services at an unprecedented volume and speed. Don't reinvent the wheel, use the best of your existing processes and just extend and adapt them to the cloud.


To find out more about how BMC can help, visit us at booth S100, check out my talk, or visit

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When I was a kid, my parents used to think they could control what I did even when they weren’t around. Unlike my parents, IT used to be able to control who was accessing applications, and when and how they accessed them; but that’s not the case anymore. Users (both internal and external) can access many applications from anywhere, at any time, and on any device. And when those users access an application, they expect quick results.

When it really comes down to it, none of us care about what’s going on inside any application, as long as we get the results we want and expect. When I get in my car, the last thing I worry about is whether or not the engine, gaskets, wheels, brakes, etc. are all working. All I really care about is whether I can get where I need to go – using my car and traveling on the roads I choose along the way – as quickly and safely as possible. And when users access an e-commerce, claims portal or any other web application, all they care about is whether their end-to-end transactions are processed quickly and accurately. If your end-users don't get the results they expect, their productivity goes down, and if they actually make the effort to report an issue to the service desk, your IT Support/Operations staff can waste substantial time and effort trying to figure out what is going wrong and why.

So whether you are driving in your car, checking payment/billing status or purchasing an item online, it’s essential to monitor overall performance from the end user’s perspective in order to identify failed end-user transactions and potential performance bottlenecks, and determine the likely impact those issues may have on your business. Armed with end user experience data, you can determine how pervasive an issue is (i.e., how many and which users are affected, and in which locations), whether the problem results when certain types of devices (or cars) are used to access the application, and what paths (i.e. through which components) their transactions must take to complete successfully. All of this data helps you to isolate where a problem is occurring (i.e., in the data center or in a provider's environment, in the application, web, or database server, etc.) so that you can assign the issue to the right team to resolve.


When applications were fully contained within the data center, it was easy for traditional application performance monitoring tools to gather performance data from a single location. That’s no longer the case. Modern, composite applications are distributed broadly both in and outside the data center, and consume/feed a variety of business services. A single application may involve dedicated as well as shared physical, virtual, and cloud resources scattered across several geographies and businesses. It may include services such as payment processing and accelerated content delivery that are supplied by outside providers. To obtain universal visibility into application performance, you need an APM solution that can gather performance data from a wide variety of data sources (some internal and some external), consolidate it, analyze it, and present it within a single performance management console. By combining data from all sources, you can quickly determine end-to-end transaction processing times and performance bottlenecks.

But it’s not enough to know if your end-users are experiencing performance issues and where those issues are occurring. If my car stops working, the auto body shop needs additional diagnostic data to figure out the cause(s) so it can resolve them. If failures or performance problems arise, it’s equally important for you to be able to drill-down and zero in on root causes within the application code, as well as the underlying infrastructure. For example, your performance data should include device information to enable you to determine if a problem is isolated to certain mobile devices, and drill-down to specific lines of code (or infrastructure) that are the most likely root cause.

And it’s vital that the data be delivered in real-time. I don’t want to know that I’ve already run out of gas – I want a warning that gives me some time to locate the nearest gas station and fill my tank up. This immediacy of information enables IT staff to proactively find and fix issues before users call the service desk, and in many cases, even before users realize that there is an issue.

All of these demands drive the need for non-intrusive, lightweight, highly scalable technologies for end user monitoring and deep-dive analysis. BMC APM provides user-centric application performance management that automatically links end user monitoring with deep dive analysis down to the line of code. Using probes, BMC APM can collect data from numerous disparate resources, both inside and outside your data center; including a unique integration with the Akamai Cloud Monitor to collect performance data about transactions that leverage Akamai's Intelligent Platform. The solution gathers and feeds all of this data – in real-time – into a single APM performance analyzer and console. And to top it all off, you can deploy BMC APM any way you want – in your data center, in the cloud, or in a hybrid environment.

BMC is rapidly establishing a new standard for managing application performance based on accurate, actionable, real-time, user-centric performance data. Enterprise customers with business-critical applications can look forward to decreasing business disruptions (slowdowns and outages), improving user productivity; and ultimately boosting customer satisfaction.

For more information, please visit:

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We recently commissioned Forrester Consulting to do a cloud survey of 300 IT decision makers who have embarked on a cloud implementation, the results of which include some great insights into the evolution of enterprise cloud computing. So, with a recognition that we are still in the early stages of a rapidly evolving cloud market, I will call these survey respondents 'cloud pioneers' and share some of their key lessons with you.  The findings reveal a few things about enterprise cloud adoption that you would expect including:

forrester survey final 2.jpg

  • Hybrid cloud is on the horizon for many enterprises
  • Cloud spending will continue to take up an increasing % of overall IT budgets
  • Cloud adoption is being driven by business users and not just technical users


Now to the more tangible lessons that these cloud pioneers shared about their hands-on experiences of implementing cloud. These lessons highlight the roadblocks to a successful cloud implementation that serve as important warning signs for those embarking on a cloud implementation to heed:


  • 43% should have done done a more thorough cost assessment and/or built better chargeback systems


This lesson stems from a desire to use cloud to drive better IT consumption habits. As cloud computing becomes widely accepted throughout the organization, users expect to be told what it costs to use cloud services. This focus on ensuring cloud cost transparency needs to be built in from the start of the cloud project.     


  • 72% believe implementation services are critical to building a successful cloud


As they embarked on their cloud journey, the pioneers saw a clear need to seek out partners to help them build an           implementation plan that includes a staged cloud roadmap covering service design, architecture of the cloud infrastructure and planning for the required organizational change. They also noted the importance of revisiting the business case after each stage in the cloud rollout to validate the savings and efficiencies gained.


  • 76% believe cloud admin training is critical to building a successful cloud


The new skills required by the IT department to ensure a successful cloud rollout is something that is often overlooked. The survey findings showed that to deliver cloud faster, enterprises need to start with a strong business case and then focus quickly on skills development for both IT administration and IT operations teams.

  • 60% underestimated the need to integrate cloud into existing management systems


To avoid cloud becoming a 'bolt-on' IT strategy not managed holistically with traditional IT infrastructure, processes and systems, the pioneers quickly discovered the importance of integrating cloud across change, configuration, incident, and problem management processes and tools.


  • 41% didn't plan adequately for operational requirements (i.e. capacity and performance management)


Just because an IT service is now delivered via the cloud, that doesn't change the need for it to meet customer SLAs as well as availability and performance requirements. The cloud pioneers would have spent much more time ensuring they had strong cloud capacity and performance management tools in place to smooth the transition to cloud.


One of the advantages of not being first in anything is to learn from those who are - so too with cloud and there are valuable lessons to be gained from studying the experience of these cloud pioneers.  You can download the full report here to gain more information on how to embrace demand, exceed expectations and avoid those roadblocks with your cloud implementation.


"By Monica Brink"

<a href="">Google</a>

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What lessons can we learn about jet fighter training and the economics of coal that we can apply towards cloud computing concepts? Firstly, make sure to remain agile, and realize that the more economical a technology is, the more pervasive, and thus more costly a technology can become.


Learn more about how you can tighten decision making to make it more agile and more effective as well as how to use the cloud in more areas of your enterprise resulting in projects that can make previously economically feasible projects pay off. We hope you’ll join us.


dave-roberts-headshot.pngDate:  Monday, Oct. 7

Time:  3:45-4:30pm

Location: The Dolphin Hotel

Speaker:  Dave Roberts

Session Title:  Combat, Communism, & Coal: Understanding Cloud Agility & EconomySession Abstract

Session Abstract:The two most attractive benefits of cloud computing are greater business agility and reduced IT spending. Unfortunately, most enterprises don’t understand how this will be achieved in practice. In this session, we’ll see what history can tell us about these topics and cloud computing! Hang on for a wild ride!

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Are you attending the Akamai Edge 2013  Conference next week (October 7-11) in Washington DC?


Stop by at BMC Booth (#6 in the Exhibition Hall) and learn more about how to manage cloud applications with BMC Application Performance Management. You can to speak with application performance experts and view live demonstrations of a unique industry service for applications leveraging Akamai CDN/ADN.


    •     Experience a new way to monitor and measure your applications’ performance for applications leveraging Akamai services

    •     Gain real visibility into your end users’ application experience

    •     See exactly what your end users see in real-time from each transaction’s start to finish


When you stop by the BMC booth you can pick-up your “No More Blind Spots” t-shirt and register to win an Apple iPad mini.   


See you there!

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Whenever I make lists - and I make a LOT of lists - I always recall the Sesame Street bit that played when I was a child (yes, this dates me precisely. I know that). It shows a little girl going to the store and remembering to pick up a loaf of bread, a container of milk, and a stick of butter. Mom offers to write it down, but the girl insists on remembering.


bread_milk_butter_cloud.jpgOf course, once things get a bit beyond groceries - or a bit beyond 3 items - it's helpful to have a list. A while back, I decided to make that list for cloud. There really are 15 key elements of a well-run cloud. Fifteen is a big number, I know - but they aren't all necessary on day 1. Still, knowing where you're going can be helpful.


I think of it this way: I may be able to build my house in stages, first laying a foundation, and then building (and living in) the first floor before building a second on top. But, I'd build my first floor very differently if I hadn't anticipated needing a second. Even now, in my house, I have yards of pre-run electrical cable, anticipating the need to put proper outlets in the attic room someday. It's just prudent to plan for what you'll ultimately need.


So, 15 things to consider, as you build your cloud. Requirements, if you will. A checklist. Maybe you'll dismiss some as unnecessary - and that's fine (in fact, I'd enjoy a good debate). Or, maybe you'll add a few I forgot (please, enlighten me!). But, I think these are a decent starting point...


Which is my favorite? Well, honestly, I'm partial to a few. Giving the people what they want - configurable services (#1) is just good service delivery. Preserving platform choice is key to a cost-effective and flexible cloud (#14) Change management integration (#11) keeps things from running amok.


Of course, I'm fairly certain Sesame Street taught me not to play favorites...

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Drummers are a strange breed of musicians. Perhaps it's something to do with expressing themselves by banging things? Or maybe it's being at the back of the stage, behind their kit, and often overlooked - yes, yes, Phil Collins, but apart from him. Also they rarely get to do solos; in fact, I can only think of one real drum solo I have seen, in a little jazz club in Amsterdam. On the other hand, sometimes the other musicians would do well to cut their own solos short. After all, it's usually the ensemble sound that makes the band. Often solo careers sputter when a band splits.


IT departments are a bit like rock bands. There's the same predilection for black clothing, the odd hours that are often kept, the borderline neurotic focus on gear… It's true that I have yet to see a groupie in a datacenter, but maybe I was just looking in the wrong places. Certainly the IT department needs all of its members to be playing together and at the same tempo to succeed. Self-indulgent solos don't really work for anyone.


This does not stop either musicians or IT people from having endless arguments about the merits of this or that technique or piece of kit, and to be honest that's a big part of the fun of both domains. The technical debates do have their place, but at a certain point you have to go out and perform. This is when an IT department needs to get pragmatic and move on from the fascinating debate over private cloud, public cloud, on- or off-premise, virtual private cloud, community cloud, or whatever it's going to be next week. Unless you are in a very specific situation, the answer is probably "all of the above", playing in concert.


Some drummers can set up at the front of the stage, and some bands are carried by one very talented instrumentalist, just as one particular technology or provider will suit certain needs and use cases so perfectly that there is no need for anything else. In most companies, however, like in most bands, all the instruments have their place. The existing datacenter(s) have probably been virtualising gradually over the last few years, but there are still islands of physical systems for applications that are best suited to that approach. There might also be multiple virtualisation platforms, for historical or political reasons, or simply to take advantage of attractive financial offers from different providers in turn. New use cases cannot ignore public cloud options, whether it's a line-of-business application delivered in a Software-as-a-Service model, or developers taking advantage of the agility and cost-effectiveness of public Infrastructure- or Platform-as-a-Service offerings.


To produce IT harmony rather than the sort of cacophony that chases off audiences and users alike, all of these different instruments will need to play together. In a band, each musician needs to be not only technically competent with their own instrument, but also able to play well with the other members of the band. The same goes for IT: certain standards need to be respected, certain expectations need to be met, regardless of which particular bit of technology is being used at the moment.


Herb VanHook, Vice President in the office of the CTO at BMC Software, wrote a great whitepaper taking this concept of hybrid cloud beyond my analogy, which has now exhausted its effectiveness, and into the real world of business reasons for choosing one approach or another. The whitepaper is free to download, so take a look and join the conversation, either in the comments below or on Twitter.

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Cloud is not simply a new technology platform, it offers better ways to run your IT processes. As an IT leader, your opportunity now is to not only embrace cloud, but be a driving force for your business. Join BMC Software and AWS Cloud Services for a free webcast on September 18th at 10:00 CST.


In the webcast, learn how:

- Cloud Management can increase control over your cloud footprint

- AWS cloud services can be deployed to reduce costs and support key needs like development agility and disaster recovery

- Taking a holistic approach to your company's cloud will position you to grow and scale to meet the needs of your business


Consider how integrated, holistic cloud management will accelerate business transformation, with the best of IT Management from BMC and with AWS Cloud Services. Join both companies to discover how together, they enable enterprise IT to pursue hybrid strategies, achieving flexibility, and agility.

Register now to join us.

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Taking a holistic approach to cloud implementation means considering the people, the process and the technology. This approach will ensure the cloud has a positive impact on your business for years to come.

Most of us have been around this cloud thing for some time and there is now broad recognition that, while the cloud business case is compelling and it can be the catalyst for true IT and business transformation, it is not necessarily easy to do cloud right. Successful cloud management needs to be approached holistically across users, services and supporting technology. Simply put, careful focus needs to be placed on the who, the what and the how of cloud in order to get to successful cloud.


Head and Hand.jpg

The Who: People

Successful cloud is all about the users. Who are they? What type of cloud services do they need? The requirements of both business and technical users must be considered – a developer is likely to have far broader and more complex cloud service requirements than a marketing user.  IT also needs to consider the level of empowerment they will deliver their users – and whether their cloud management platform is flexible enough to support that empowerment. For example, will users be able to request different options for their cloud services such as additional hardware, applications, monitoring & compliance through the self-service portal?


Implementing cloud means it’s time for IT to get to know a whole lot of people across the organization very well and really understand the needs of diverse users and how they will change over time.

The What:  Process

Now, the fun really begins; defining what processes need to be implemented to drive user satisfaction and ensure the cloud works for the business – and not the other way around.


Important processes that need to change include those self-service aspects of cloud computing; building out a service catalog that can be accessed via a self-service portal. The crucial step before this though is cloud service definition. With the broad range of user needs that have no doubt been identified, the challenge is to define services in a way that delivers user choice but avoids the increased admin task and cost associated with service template sprawl.


Processes around ensuring that cloud services conform to the same security, auditing and regulatory & operational compliance standards of traditional IT – and that these management elements can be automated during cloud provisioning – must be defined. Additionally, defining processes related to managing the performance of cloud services and the capacity of cloud resources across both private and public clouds so that cloud availability and cost can be optimized are essential.


Another key process consideration is that of cost visibility in the cloud; having the ability to charge or show back cloud usage costs to tenants or departments.


The How: Technology

Of course, no matter how much work is done around defining the people and process, it will mean nothing without the cloud technology to enable it.  The enabling cloud technology must cover the full lifecycle of cloud from planning & design to performance and capacity management requirements essential for optimized cloud operations . Cloud cannot be a bolt-on IT initiative – it needs to integrate across existing IT systems and processes, including ITIL process such as change management. For peace of mind around future proofing the cloud, it must be able to work across a broad range of underlying cloud resources – from physical to virtual servers to different storage and network providers to converged infrastructures.


Think about hybrid cloud. While you may not be using hybrid cloud now, there’s a good chance that you may want to in the future as the industry is moving in that direction. The ability to manage different cloud deployment types from the same management interface, including both public and private clouds as well as physical on-premise IT resources, is essential for successful hybrid cloud models.


Who, What, How.  People, Process, Technology. Taking a holistic approach to cloud implementation will ensure a cloud that has a positive impact on your business for many years to come.


Read the White Paper: Take a holistic approach to your cloud implementation - BMC Software

"By Monica Brink"

<a href="">Google</a>

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