The University of Alabama recently won another college football national championship by beating Louisiana State University in the 2012 BCS championship game in New Orleans. This is their second championship in three years; they beat the University of Texas in the BCS game in Pasadena in 2010. All told, Alabama has won 14 national championships, 21 Southeastern Conference (SEC) championships, and 4 conference championships before the SEC was formed. It is easy to make a case that the Alabama football program understands and lives by a code of sustained excellence.
It’s not easy to achieve excellence, and it’s even tougher to sustain it. If you have ever written an application program, you know that writing the program is the easy part – maintaining it over the long haul is much tougher. Every time a new version of an operating system, database management system, or transaction manager is release, you must revisit the application program and make the necessary changes. Then you must test the program at multiple levels before implementing it into production. Even then, you keep your fingers crossed, hoping that you've covered all of the bases and that nothing goes wrong in production.
At BMC, our goal is to sustain excellence. We know that it’s not enough to deliver a new product; we update the products with new functionality – based on customer input and feedback – and we integrate changes to operating systems, databases, and transaction managers into the products. We don’t want you to have any unpleasant surprises when you implement BMC products into production.
I am proud of the reputation that BMC has achieved over the years of delivering great products and providing excellent support. True, it is difficult for us to sustain that level of excellence, particularly in an economic environment that requires austerity from all of us. Yet, sustaining excellence is a challenge that we accept readily, and we expect to continue to earn your respect and trust for years to come.
The postings in this blog are my own and don't necessarily represent BMC's opinion or position.