• Helix Support: License file update required by users of TSSA Live Reporting after May 25, 2020

    Please note the following Support Flash regarding the upcoming (May 25, 2020) expiration of the TSSA Live Reporting license file shipped with all versions of TSSA up to and including TSSA 20.02   https://docs.bm...
    John O'Toole
    last modified by John O'Toole
  • Helix Support: TrueSight Server Automation Windows Patch Analysis – Most Common Issues and Recommended Solutions

    Hello Everyone,   Windows Patch Management is one of the most heavily used features of TrueSight Server Automation (TSSA) and involves the interaction between TSSA, Ivanti Technologies (previously known as Shavli...
    John O'Toole
    last modified by John O'Toole
  • Helix Support : TrueSight Server Automation - The Windows "Pending Reboot" status and how it affects TSSA Windows Patch Analysis & Remediation results

    TrueSight Server Automation (TSSA) Windows Patch Analysis results, and the success of subsequent Patch Remediations, can be affected by the target server's "Pending Reboot" status.   If the server is in the Pend...
    Newton Nyante
    last modified by Newton Nyante
  • Helix Support: TrueSight Server Automation Windows Patch Analysis – Change to Ivanti metadata URL

    On January 7th, 2020 there was a change to the URL used by TrueSight Server Automation (TSSA), versions 8.9 Service Pack 3 (SP3) and 8.9 Service Pack 4 (SP4), to retrieve the xml metadata file from Ivanti.  TSSA ...
    Newton Nyante
    last modified by Newton Nyante
  • Helix Support: Planning Your Deployment of TrueSight Smart Reporting for Server Automation (TSSR-SA) 19.2.02

    TrueSight Smart Reporting for Server Automation (TSSR-SA) 19.2 Patch 2 released on February 27th, 2020.   The official product version is TSSR-SA 19.2.02.   TSSR-SA is the Smart Reporting solution for Tru...
    John O'Toole
    last modified by John O'Toole
  • TrueSight Smart Reporting (TSSR, BDSSA) FAQ

    “Sean, what the [heck] is this thing and how does it relate to these other, similar-sounding products”   For the more in-depth article, check out John's extensive and well-researched post here: Helix...
    Sean Berry
    last modified by Sean Berry
  • Monitoring a TrueSight Server Automation Application Server with a simple JMX monitor

    I thought I would show my work for how I finalized the steps to Monitoring the TrueSight Server Automation Application Server with JMX.  This article will cover setting up a simple JMX monitor (jmxtrans) and moni...
    Bill Robinson
    created by Bill Robinson
  • Monitoring the TrueSight Server Automation Application Server with JMX

    The TSSA application server exposes various attributes about itself and its operations via a customized JMX interface which is accessible via the bljconsole and jmxcli. Both of these interfaces require authentication ...
    Bill Robinson
    last modified by Bill Robinson
  • Service Aware Patching - Exchange Servers

    One of the core competencies of TrueSight Server Automation (TSSA) is automating the patch update process for servers. TSSA makes this easy for the typical monthly cycle of patching servers in large groups, but in no ...
    Daniel Goetzman
    last modified by Daniel Goetzman
  • Removing Old Patch Files from a Patch Repository

    This question has come up a few times:  How can I remove the patch payloads from a patch repository that were downloaded but will likely not be used again ?  You can't just delete the underlying file off the...
    Bill Robinson
    created by Bill Robinson
  • What's New in 20.02? - BMC Helix Cloud Security

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    Seth Paskin
    created by Seth Paskin
  • Announcing the release of TrueSight Server Automation 20.02.00

    We are glad to announce the release of new version of TrueSight Server Automation 20.02.00. This new release brings in enhancements to the core features which help to stabilize the functionality.   RSCD Agent En...
    Devendra Dehadaraya
    last modified by Devendra Dehadaraya
  • Announcing BMC Automation Console 20.02

    We are glad to announce the release of a newer version of BMC’s Automation Console 20.02. This console is an interface built on top of BMC Server Automation to simplify the OS patching experience for servers as...
    Meeta Lalwani
    last modified by Meeta Lalwani
  • Introduction to the benefits of using BSA

    By John Stamps   A light-hearted video introduction to BMC Server Automation. The video focuses on the benefits of using automation to track software configurations throughout your server environment.   ...
    Shweta Hardikar
    last modified by Shweta Hardikar
  • Handling Multiple RedHat Entitlement Certificates in a TSSA Environment

    Depending on your licensing agreement with RedHat, the entitlements to the repositories you are using in a single Patch Catalog may be spread across multiple certificates.  Alternatively, you may need to maintain...
    Bill Robinson
    last modified by Bill Robinson
  • I'm going to be in Portland, OR on January 25th

    Hey folks I'm based out of Austin but I'll be in Portland, OR on Saturday January 25th for an event at my alma mater - Reed College. It's related to podcasting, which is something else I do besides work at BMC Softwa...
    Seth Paskin
    created by Seth Paskin
  • Get the JobRunId from a running NSH Script Job

    Building off of the Get the NSH Script Job Key, Name and Group location from a running NSH Script Job post, another useful piece of information is to get the JobRunId from inside the running NSH Script Job.   Th...
    Bill Robinson
    last modified by Bill Robinson
  • Bulk add Authorizations to an Acl Template

    Adding Authorizations to an Acl Template is typically accomplished by running a series of blcli_execute BlAclTemplate addTemplatePermission commands.  Some brief profiling shows that adding 100 Authorizations to ...
    Bill Robinson
    created by Bill Robinson
  • TrueSight Server Automation 8.9.04.003 is GA

    Happy to announce that we have released next patch of TrueSight Server Automation with some key enhancements:   TrueSight Server Automation now supports the Red Hat Enterprise Linux 8 operating system for patchi...
    Seth Paskin
    created by Seth Paskin
  • Get the BatchJob JobRunId, Name, Group from a running BatchJob

    Now that I can Get the JobRunId from a running NSH Script Job, I can do some other fun exercises, like finding out if the NSH Job is running from within a Batch Job, and getting information about the parent Batch Job ...
    Bill Robinson
    last modified by Bill Robinson