• Announcing the release of TrueSight Server Automation 20.02.001

    We are glad to announce the release of new patch of TrueSight Server Automation, 20.02.001. This new release brings in enhancements to the core features, helps to improve performance and stabilize the functionality. &...
    Devendra Dehadaraya
    last modified by Devendra Dehadaraya
  • Setting the Deploy Job Phase Schedules in a Patching Job from the BLCLI

    As part of automating your patch deployments you may want to run your Patching Job and have it automatically generate the BlPackages and Deploy Jobs that contain missing patches and go ahead and schedule the various p...
    Bill Robinson
    created by Bill Robinson
  • How do I help my users avoid mistakes?

    Problem statement customers have brought to us: User in a role has broad access to the environment, a high level of privilege, and maybe not an ideal level of training to be “Safe” operating with impunity ...
    Sean Berry
    last modified by Sean Berry
  • Handling Multiple RedHat Entitlement Certificates in a TSSA Environment

    Depending on your licensing agreement with RedHat, the entitlements to the repositories you are using in a single Patch Catalog may be spread across multiple certificates.  Alternatively, you may need to maintain...
    Bill Robinson
    last modified by Bill Robinson
  • Helix Support : TrueSight Server Automation Smart Agent and Smart Hub

    With the TrueSight Server Automation (TSSA) 20.02 release two new features were added, the Smart Agent and Smart Hub.  Here is a brief introduction to the features and highlights of some items around installation...
    Newton Nyante
    last modified by Newton Nyante
  • TSSA Servers - Multiple Enrollment Detection

    TrueSight Server Automation (TSSA) allows servers to be "enrolled" more than once. The only requirements are that the Server name be unique. Servers enrolled by more than one name can cause issues when running jobs, e...
    Daniel Goetzman
    last modified by Daniel Goetzman
  • Helix Support: Planning Your Deployment of TrueSight Smart Reporting for Server Automation (TSSR-SA) 19.2.02

    TrueSight Smart Reporting for Server Automation (TSSR-SA) 19.2 Patch 2 released on February 27th, 2020.   The official product version is TSSR-SA 19.2.02. As of July 9 2020, 19.2 Patch 2 is still the latest ver...
    John O'Toole
    last modified by John O'Toole
  • How to run yum or blyum manually with the BSA-generated metadata

    It can be useful to manually run yum or blyum with the repodata and includes from the command line to get a better picture of what might be happening during analysis or inspect the repodata or perform any other troubl...
    Bill Robinson
    last modified by Bill Robinson
  • TrueSight Smart Reporting: Consolidated Resources

    Hi all Now that we've done a few sessions on TrueSight Smart Reporting, I thought I'd gather the links and resources together in a single place and share with everyone. Recording: TrueSight Smart Reporting for Serve...
    Seth Paskin
    last modified by Seth Paskin
  • TrueSight Smart Reporting (TSSR, BDSSA) FAQ

    “Sean, what the [heck] is this thing and how does it relate to these other, similar-sounding products”   For the more in-depth article, check out John's extensive and well-researched post here: Helix...
    Sean Berry
    last modified by Sean Berry
  • Helix Support: License file update required by users of TSSA Live Reporting after May 25, 2020

    Please note the following Support Flash regarding the upcoming (May 25, 2020) expiration of the TSSA Live Reporting license file shipped with all versions of TSSA up to and including TSSA 20.02   https://docs.bm...
    John O'Toole
    last modified by John O'Toole
  • Helix Support: TrueSight Server Automation Windows Patch Analysis – Most Common Issues and Recommended Solutions

    Hello Everyone,   Windows Patch Management is one of the most heavily used features of TrueSight Server Automation (TSSA) and involves the interaction between TSSA, Ivanti Technologies (previously known as Shavli...
    John O'Toole
    last modified by John O'Toole
  • Helix Support : TrueSight Server Automation - The Windows "Pending Reboot" status and how it affects TSSA Windows Patch Analysis & Remediation results

    TrueSight Server Automation (TSSA) Windows Patch Analysis results, and the success of subsequent Patch Remediations, can be affected by the target server's "Pending Reboot" status.   If the server is in the Pend...
    Newton Nyante
    last modified by Newton Nyante
  • Helix Support: TrueSight Server Automation Windows Patch Analysis – Change to Ivanti metadata URL

    On January 7th, 2020 there was a change to the URL used by TrueSight Server Automation (TSSA), versions 8.9 Service Pack 3 (SP3) and 8.9 Service Pack 4 (SP4), to retrieve the xml metadata file from Ivanti.  TSSA ...
    Newton Nyante
    last modified by Newton Nyante
  • Monitoring a TrueSight Server Automation Application Server with a simple JMX monitor

    I thought I would show my work for how I finalized the steps to Monitoring the TrueSight Server Automation Application Server with JMX.  This article will cover setting up a simple JMX monitor (jmxtrans) and moni...
    Bill Robinson
    created by Bill Robinson
  • Monitoring the TrueSight Server Automation Application Server with JMX

    The TSSA application server exposes various attributes about itself and its operations via a customized JMX interface which is accessible via the bljconsole and jmxcli. Both of these interfaces require authentication ...
    Bill Robinson
    last modified by Bill Robinson
  • Service Aware Patching - Exchange Servers

    One of the core competencies of TrueSight Server Automation (TSSA) is automating the patch update process for servers. TSSA makes this easy for the typical monthly cycle of patching servers in large groups, but in no ...
    Daniel Goetzman
    last modified by Daniel Goetzman
  • Removing Old Patch Files from a Patch Repository

    This question has come up a few times:  How can I remove the patch payloads from a patch repository that were downloaded but will likely not be used again ?  You can't just delete the underlying file off the...
    Bill Robinson
    created by Bill Robinson
  • What's New in 20.02? - BMC Helix Cloud Security

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    Seth Paskin
    created by Seth Paskin
  • Announcing the release of TrueSight Server Automation 20.02.00

    We are glad to announce the release of new version of TrueSight Server Automation 20.02.00. This new release brings in enhancements to the core features which help to stabilize the functionality.   RSCD Agent En...
    Devendra Dehadaraya
    last modified by Devendra Dehadaraya