Smartflows at BMC are focused on Customer Value-Add capabilities. Conceptually, Smartflows take two or more technologies (e.g. an Event Management System and an Incident Management System) and enable cross-platform interactions to get even greater value from the combined solution.
To be a Smartflow, a solution must be resilient, out-of-the-box, repeatable, avoid "one-off" customization, and JUST WORK.
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