• Top Viewed Knowledge Articles for TrueSight Operations Management (Core)

    Below are the Top 25 knowledge articles as recommended by the Customer Support team for TrueSight Operations Management (Core) as of July 26th 2020.   The items on the list will be most viewed/important/trending...
    Steve Mundy
    last modified by Steve Mundy
  • Info(BrowserEngine: 83 - Browser engine terminated)

    We are using Truesight 11.3.02 version & agents also same version.. For browser_based(ajax) scripts we are using process based agents. However, we are getting the execution error Info(BrowserEngine: 83 - Browser ...
    Swarna M
    last modified by Swarna M
  • Ability to add border to dashlets in TSPS

    score25
    New
    5 votes
    When we add dashlets with dashboards page row of different size distribution for instance 33%+33%+33% or 75%+25%, there is no way to set border where one dashlet ends and the other begins. This is specially an issue w...
    Shanmukha Kamesh G
    last modified by Shanmukha Kamesh G
  • Top Viewed Knowledge Articles for APM

    Below are the top knowledge articles as recommended by the Customer Support team for TrueSight Operations Management  - Application Visibility Manger as of May 15th 2020.   The items on the list will be most...
    Lisa Jahrsdoerfer
    last modified by Lisa Jahrsdoerfer
  • Overwriting global threshold with Policy Threshold

    TrueSight-Version: 11.3.02   Hello community,   We have configured for Linux-CPU a global signature Threshold.     Now we would like to create a Policy to change that threshold for some agents...
    Ferry Groot
    last modified by Ferry Groot
  • Receiving "App Visibility Portal is already registered with another Presentation Server" message when trying to register App Visibility Portal on a new TrueSight Presentation Server (TSPS) server

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: TrueSight App Visibility Manager Server COMPONENT: App ...
    Knowledge Admin
    last modified by Knowledge Admin
  • TSOM Infrastructure Policies password change for all policies using a common account - how?

    We use a common account for our TSOM Infrastructure Policies and periodically have to manually change all the policies to reflect changes to our common account password.  Doing this manually for each policy is qu...
    Thurlow Caffey
    last modified by Thurlow Caffey
  • Some useful TrueSight Dashlets ;-)

    Hi guys,   here are the next results of my TSPS / Angular research ;-) Based on a request of one of my customers we have created two small but useful TrueSight Dashlet's   Take a closer look at TAUBER De...
    Timo Schmidt
    last modified by Timo Schmidt
  • Ease of Navigation in TSPS Console

    score35
    New
    7 votes
    In TSPS, when we drill down to the level of parameter & see the graph & try to go back using backward arrow beside 'Monitor Details' at the top, it minimize the whole hierarchy  expanded before . As a con...
    Reetesh Joshi
    last modified by Reetesh Joshi
  • TSPS 11.3.03 - Duplicating devices in a complex environment

    score95
    Below Review Threshold
    19 votes
    Hello,   In our environment we have deployed 1 TSIM Central Server and several TSIM children connected to the Central Server.   We have found a use case in which if a Patrol agent goes from being connected...
    Daniel Alonso
    last modified by Daniel Alonso
  • Synthetic Log Rollover should be Customized per Script

    score15
    Not Planned
    3 votes
    PROBLEM currently in the TEA (Agent for synthetics under SEUEM) there is a single configuration line for Archive Rollover.  For troubleshooting purposes we have set this to 75 to allow us to go back 12 hours giv...
    Michael Evans
    last modified by Michael Evans
  • App Visibility - Application Visibility Manager database will not start due to permission error

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: TrueSight App Visibility Manager Server COMPONENT: App ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Multi Tenancy not working

    Hello Experts !!   We are trying to achieve Multi Tenancy. We have created New Realm Id and kept Local as the authentication mode. Also, we have created new user and new group into the newly created Realm. We ha...
    Anuj Bathvi
    created by Anuj Bathvi
  • Silk performer crashes regularly

    Hi,   We are using Silk Performer 20.0 to create synthetic scripts. However, it crashes regularly, in the event viewer of the windows computer it shows "Application Error" Faulting application name: Performer.ex...
    Roberto Barnes
    created by Roberto Barnes
  • TrueSight Presentation Server 11.3.02 Unable to access Event Groups when the event source is a remote cell

    score5
    Below Review Threshold
    5 votes
    First Screen: Note logged in as “admin” Note icon for “View Event Groups” Note icon for “Search Events” Second Screen: Select cell “tsomp_norm01 Third Screen: Note viewi...
    Lee Foster
    last modified by Lee Foster
  • Implement permission to authorize access to specific remote cells on TSPS console

    score200
    Product Team Review
    40 votes
    We defined a custom role for event operator profile and also added required permissions so that users can view events on remote cells from TSPS event view, but when users log in they are seeing all remote cells regist...
    Sameer Khan
    last modified by Sameer Khan
  • Flexibility to move event column in TSPS Console

    score25
    New
    5 votes
    Currently in TSPS console, if we go to Events view under Monitoring, we get list of events with its detail under Columns like Host, Message, Occurred etc. The restriction here is that we can not adjust the width of th...
    Reetesh Joshi
    last modified by Reetesh Joshi
  • Need Guidance for Truesight Operations Management BCP Exam

    Dear All,   I am planning to give Truesight operations management BCP certification exam. If anybody has completed BCP certification on truesight, please share your experience.     Thanks, Amol Borse
    Amol Ramesh Borse
    last modified by Amol Ramesh Borse
  • Find user logged in on TSPS

    Dear all,   is there an easy way to find out how many user were logged in on the TSPS during a specific time period?   Thanks in advance for your help and have a great day Cheers Markus
    Markus Siegenthaler
    last modified by Markus Siegenthaler
  • Allow multiple server thresholds with the same severity in a policy

    score85
    Below Review Threshold
    17 votes
    For example, when creating a policy on TSPS for MS SQL Server Database - Database Status, I am unable to create Server Thresholds with a Major severity for more than one of the Statuses (threshold values). In this cas...
    Andy Scholebo
    last modified by Andy Scholebo