• Top Viewed Knowledge Articles for TrueSight Operations Management (Core)

    Below are the Top 25 knowledge articles as recommended by the Customer Support team for TrueSight Operations Management (Core) as of June 18th 2020.   The items on the list will be most viewed/important/trending...
    Steve Mundy
    last modified by Steve Mundy
  • How to confirm/verify that an App Visibility event was sent to TrueSight Infrastructure Management (TSIM) or a remote cell?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: TrueSight App Visibility Manager Server COMPONENT: App ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Connect with TrueSight - TSOM: Application High Availability Best Practices & Troubleshooting Webinar

    Please join Steve as he discusses TSOM Application High Availability Best Practices & Troubleshooting for TrueSight Presentation Server (TSPS) and TrueSight Infrastructure Management (TSIM) in the June webinar. &#...
    Steve Mundy
    last modified by Steve Mundy
  • "Your session has timed out" when accessing event source in TSPS

    Hi Community,   In a TrueSight setup I have encountered the following issue:   When checking the logs of the affected TSIM server (TSIM server where the cell is installed), I have found the following. ...
    Patrick Mischler
    last modified by Patrick Mischler
  • Information alerts in Presentation Server

    I have a bunch of errors in the Monitoring > Events page.  If I click on Information then there is a lot of noise we do not want to see.  I cannot find any documentation on how to get rid of these Informa...
    Matt Stringham
    created by Matt Stringham
  • Top Viewed Knowledge Articles for APM

    Below are the top knowledge articles as recommended by the Customer Support team for TrueSight Operations Management  - Application Visibility Manger as of May 15th 2020.   The items on the list will be most...
    Lisa Jahrsdoerfer
    last modified by Lisa Jahrsdoerfer
  • Email2Event - Support for OAuth

    score105
    Below Review Threshold
    21 votes
    Requesting BMC  enhance email2event to support Microsoft's blockage of basic authentication:  In October 2020, Microsoft will block “basic authentication” for all mailboxes leveraging IMAP or PO...
    Tammy Ryan
    last modified by Tammy Ryan
  • What are the differences between the APM_Event, APM_Event_v2, APM-INCIDENT_EV, and APP-IMPACT_EV event classes in App Visibility?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: TrueSight App Visibility Manager Server COMPONENT: App ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Create Admin Editable Scrolling Banner Message in TSPS Title Bar

    score115
    Below Review Threshold
    23 votes
    It would be extremely useful to have an Editable Banner Message (scrolling or static) or some other method of notifying all TSPS Users of Important information. Information such as upcoming unplanned outages, planned ...
    Jeremiah Schroth
    last modified by Jeremiah Schroth
  • Request to allow PATROL only data to be pulled up to TSPS dashboards

    score75
    Below Review Threshold
    15 votes
    We have a group of agents that are still being managed by Patrol Configuration Manager vs. by monitoring administration policies. The data for these agents remains at the agent level and an agent-side only collection ...
    Betty Neumann
    last modified by Betty Neumann
  • Overwriting global threshold with Policy Threshold

    TrueSight-Version: 11.3.02   Hello community,   We have configured for Linux-CPU a global signature Threshold.     Now we would like to create a Policy to change that threshold for some agents...
    Ferry Groot
    last modified by Ferry Groot
  • TrueSight IM - Timeout of User session

    score235
    Product Team Review
    47 votes
    ENEL, is heavily using Presentation Layer to provide dashboard both to technical end-user and to show in a Video Wall in the Control Room the status of the services they are monitoring. Key point is that they would l...
    Umberto Di Pietro
    last modified by Umberto Di Pietro
  • Allow data to exported as XML so it can imported to another TSPS or TSOM instance

    score135
    Below Review Threshold
    27 votes
    I have created some dashboards in my development TSOM instance. I would like to export them so I can import them into my test instance and eventually production instances.   I raised a support ticket, but appare...
    Martin Caren
    last modified by Martin Caren
  • TSPS : Cell not fetching/showing events on TSPS

    Dear All,   We have a cell defined in mcell.dir , telnet is working fine but only for one cell the data is not visible , Other 10 + cells it is visible ,   Please suggest what more I may check to understa...
    Abhay Bhagat
    created by Abhay Bhagat
  • Execute a script when parameter is set to alarm in Truesight

    I need to run a script when a parameter is set to alarm. With PatrolCentral it is possible with variables (arsAction) but how can I do this with truesight? Thank you
    Isidoro Gonzalez Murillo
    last modified by Isidoro Gonzalez Murillo
  • Integrating events/alerts in to TrueSight Operations Management

    Hi is there a way of integrating alerts/events from Elasticsearch/Kibana into TSOM . The idea is that another enterprise system is monitoring its system and we need to feed the alerts that it detects in to our Even...
    Dougal Morris
    created by Dougal Morris
  • Ping monitoring not working properly

    Hi Team,   Ping monitoring not working properly, but i am unable to find the error. How can i get that information.   I have installed Ping KM in INS server and add all servers in to host file and import f...
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • PATROL for Light Weight Protocols - Port Monitor

    Hi Community!   Does somebody know how the Port Monitor of the PATROL for Light Weight Protocols technicaly checks the ports? I have a case where it appears to cause issues for the application the checked port ...
    Patrick Mischler
    last modified by Patrick Mischler
  • SAP BO CMC  synthetic monitoring

    Hello I have synthetic monitor for SAP BO 3.1 CMC created with Silk Performer,  where i check login and servers status. I got a new requirment to build same monitoring to SAP BO 4.2 SP7 CMC, but here i have a ...
    Anatoly Gofman
    created by Anatoly Gofman
  • how to trigger events manually from BPPM operator console

    How to trigger events manually from BPPM operator console?
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI