• Adding New user to RSSO Group - User not available via search tab

    11 votes
    Situation Adding a user to a specific group in RSSO - While searching the user in the available user list, user is not is not visible. unless we scroll and refresh the entire user list. In a nutshell -during assignme...
    Anjan Triapthy
    last modified by Anjan Triapthy
  • Connect with EUEM Webinar Series

    The EUEM team announces the 'Connect with EUEM' webinar series to provide Basic and Advanced training including best practices that will enable you to unleash the full power of EUEM.   Each month we will offer 90...
    Lisa Jahrsdoerfer
    last modified by Lisa Jahrsdoerfer
  • Broadcast Failed for items assigned to Administrator

    I am one of three people that have been asked to manage TrueSight Smart Reporting and when logging in, there are a number of administrative tasks listed and reviewing them it appears that they are reports that have be...
    Jon Trotter
    created by Jon Trotter
  • Integrating EUEM with App Visibility in 11.3

    Hi,   We would like to integrate EUEM with App Visibility, we read "Integrating end-user experience monitoring with deep-dive application diagnostics" in the TrueSight Applications Management 11.3 documentation....
    Roberto Barnes
    last modified by Roberto Barnes
  • TrueSight Operations Management integration with TrueSight Orchestration

    To integrate TrueSight Operations Management (TSOM) with TrueSight Orchestration (TSO) should TSOM and TSO be registered under same RSSO?   I don't find any detail related to this in the document.
    Mohnish Rajpal
    last modified by Mohnish Rajpal
  • disable and enable IBRSD

    Hi Team,   How can i disable IBRSD while Remedy upgrade and enable IBRSD after Remedy upgrade. Please let me know the process ASAP.
    last modified by VENKATESWARA RAO KALI
  • TS-Synthetic - BrowserClick(BrowserEngine: 29 - UI element not found )

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: TrueSight Synthetic Transaction Monitor with Micro Focus S...
    Knowledge Admin
    last modified by Knowledge Admin
  • Azure event integration with TrueSight Infrastructure Management

    I know there is an KM available for pulling data from Azure but we need to be able to get events pushed from Azure via Web Services, using the Azure Webhook capability.  Has anyone managed to do this before?
    John Clitheroe
    last modified by John Clitheroe
  • Do we have an option to monitor the changes in the ar.conf file

    Hi Team,   Is there any option to monitoring .conf files for missing lines or words in AR configuration files.
    last modified by VENKATESWARA RAO KALI
  • Increase the max time in Global Threshold duration time from 180 minutes to 300.

    3 votes
    This request is for change to TrueSight Presentation Server 11.3.   User has some events they would prefer a much longer max duration time choice of up to 5 hours, 300 minutes.   This value cannot be chang...
    Morgan Burket
    last modified by Morgan Burket
  • No Infrastructure Management components are in connected state

    The error message No Infrastructure Management components are in connected state appears on my Truesight presentation server -   I cannot figure out why this would be happening as all the processes are running ...
    Owen Stillman
    last modified by Owen Stillman
  • Event is not getting reopened after removing blackout

    Hi   We are doing blackout on regular bases for some device events which are coming from Entuity, However, after finishing of time frame and manually removing event is still showing in blackout status with the ...
  • The policy changes cannot be edited. An internal server error occurred. Contact your administrator. TrueSight

    No one is able to change any policy in Truesight due to below error. The error persists even after restarting TrueSight application servers. Also, I am not able to run tssh logger command to enable trace.   "The...
    Ravi Gupta
    last modified by Ravi Gupta
  • Storage Monitoring using TSOM 11.3.0 ?

      Is there a way to monitor Hitachi Storage using TSOM without using Sentry Patrol KM Storage monitoring ? Is there different module which comes with TSOM by default ?
    Shariq Basha
    last modified by Shariq Basha
  • TSSR RE processes very old events after restart

    After restarting the TrueSight Smart Reporting Report Engine (RE) used to get events into TSSR , it takes a long time (several hours) until recent events are processed and appear in TSSR. The logs indicate, that it is...
    Patrick Mischler
    last modified by Patrick Mischler
  • smart report

    Hi everyone,   For installing TrueSight smart reporting, i downloaded the following setup files:   1)BMC_TrueSight_Infra_Mgmt_11.3.01_Reporting_Windows 2)TrueSight-SmartReporting-11-3-01   is it p...
    Saddam Banihani
    last modified by Saddam Banihani
  • What will happen to EUEMSE After Flash Player End Of Life

    Dears,   I have a question related to EUEMSE "BMC End User Experience Monitoring Software Edition".  All Dashboard for EUEMSE is based on Flash player.   We need to know what will happen to EUEMSe a...
    Mohamed Eraky
    last modified by Mohamed Eraky
  • setup TSOM on the Azure estate step by step

    Hi All,   We are looking at Implementing TSOM on AZURE do we have any document available which describes step by step on how to set it up.     Thanks in Advance,
  • Deploying an additional BMC Truesight IM  in (Linux) AWS Platform

    Hi,   Does anyone had performed deploying BMC  Truesight Core components  "Infrastructure Event Management Server" in AWS platform, "Linux Box - RedHat" >>What all risk are likely to be expecte...
    Mahesh Thounaojam
    last modified by Mahesh Thounaojam
  • Request to allow PATROL only data to be pulled up to TSPS dashboards

    Below Review Threshold
    14 votes
    We have a group of agents that are still being managed by Patrol Configuration Manager vs. by monitoring administration policies. The data for these agents remains at the agent level and an agent-side only collection ...
    Betty Neumann
    last modified by Betty Neumann