• how to monitoring SQL query output

    Hi Team,   I have a request to to monitor SQL query, the output is some numbers, If the value >7 i need to generate the alert. How can i monitoring that SQL query in BPPM 9.6. Query is provided by customer. I...
    last modified by VENKATESWARA RAO KALI
  • Top Viewed Knowledge Articles for PATROL

    The top view Knowledge Articles for PATROL are as follows:   Article # Title 000298462 An attempt was made to logon, but the network logon service was not started.--&gt; user: <PATROL_USER>, logon t...
    Puneet Kapoor
    last modified by Puneet Kapoor
  • Absolute Global thresholds deleted for Log monitoring in BPPM

    Hi Team,   We have a issue with Absolute Global thresholds, My Previous team updated the all monitoring metrics Absolute Global thresholds in BPPM 9.6 Using Options Menu in Operation console. While we verified ...
  • Patrol Agent Stopped collecting data.

    3 votes
    Hi Everyone,   We have observed patrol agent service is running on servers but data collection not happening.   We have 1700+ servers under monitoring but suddenly agent stopped data collection.   Ca...
    DCMonitoring Support
    last modified by DCMonitoring Support
  • Top Viewed Knowledge Articles for TrueSight Operations Management (Core)

    Below are the Top 25 knowledge articles as recommended by the Customer Support team for TrueSight Operations Management (Core) as of July 26th 2020.   The items on the list will be most viewed/important/trending...
    Steve Mundy
    last modified by Steve Mundy
  • Info(BrowserEngine: 83 - Browser engine terminated)

    We are using Truesight 11.3.02 version & agents also same version.. For browser_based(ajax) scripts we are using process based agents. However, we are getting the execution error Info(BrowserEngine: 83 - Browser ...
    Swarna M
    last modified by Swarna M
  • Silk performer crashes regularly

    Hi,   We are using Silk Performer 20.0 to create synthetic scripts. However, it crashes regularly, in the event viewer of the windows computer it shows "Application Error" Faulting application name: Performer.ex...
    Roberto Barnes
    created by Roberto Barnes
  • Need Guidance for Truesight Operations Management BCP Exam

    Dear All,   I am planning to give Truesight operations management BCP certification exam. If anybody has completed BCP certification on truesight, please share your experience.     Thanks, Amol Borse
    Amol Ramesh Borse
    last modified by Amol Ramesh Borse
  • TSIM keeps "stuck" while starting JMS after installing Service Pack 11.3.03

    After installing Service Pack 11.3.03 the TSIM keeps "stuck" while starting JMS:   [truesight@tsim2 conf]$ pw sys start     BMC TrueSight Infrastructure Management Command Line Interface 2019 version ...
    Patrick Mischler
    created by Patrick Mischler
  • Internal server while accessing TSPS

    I am facing the following error while trying to access TS Presentation Server URL  
  • TSOM Files within .../custom/conf directory

    Hi all,   I'm a little bit confused. During the last BMC Support Case they told me that I shoiuld not have any additional files like for example backup of existing files within the .../custom/conf directory. &#...
    Markus Siegenthaler
    last modified by Markus Siegenthaler
  • Connect with TrueSight - TSOM: Application High Availability Best Practices & Troubleshooting Webinar

    Please join Steve as he discusses TSOM Application High Availability Best Practices & Troubleshooting for TrueSight Presentation Server (TSPS) and TrueSight Infrastructure Management (TSIM) in the June webinar. &#...
    Steve Mundy
    last modified by Steve Mundy
  • "Your session has timed out" when accessing event source in TSPS

    Hi Community,   In a TrueSight setup I have encountered the following issue:   When checking the logs of the affected TSIM server (TSIM server where the cell is installed), I have found the following. ...
    Patrick Mischler
    last modified by Patrick Mischler
  • Information alerts in Presentation Server

    I have a bunch of errors in the Monitoring > Events page.  If I click on Information then there is a lot of noise we do not want to see.  I cannot find any documentation on how to get rid of these Informa...
    Matt Stringham
    created by Matt Stringham
  • Ping monitoring not working properly

    Hi Team,   Ping monitoring not working properly, but i am unable to find the error. How can i get that information.   I have installed Ping KM in INS server and add all servers in to host file and import f...
    last modified by VENKATESWARA RAO KALI
  • PATROL for Light Weight Protocols - Port Monitor

    Hi Community!   Does somebody know how the Port Monitor of the PATROL for Light Weight Protocols technicaly checks the ports? I have a case where it appears to cause issues for the application the checked port ...
    Patrick Mischler
    last modified by Patrick Mischler
  • how to trigger events manually from BPPM operator console

    How to trigger events manually from BPPM operator console?
    last modified by VENKATESWARA RAO KALI
  • How can i monitor Windows servers remotely

    Hi Team   I want to monitoring windows servers remotely. We have one ISN server. So we don't have permission to install the patrol agent on customer servers. we have a permission to install agent on ISN server o...
    last modified by VENKATESWARA RAO KALI
  • how to upgrade Patrol agent on ISN server

    Hi TEam,   I want to update Patrol agent version and Windows KM on ISN server, how can i proceed to upgrade.     ISN server Details ============================== Windows server 2008 R2 Enterprise ...
  • Enrich Windows Remote Host Data Collection Event

    Below Review Threshold
    3 votes
    For windows host remote monitoring, when the data collection stops for any remote host, it generate an event with message "Windows Monitoring Data Collection is not working for (<RemoteHostName>@NT_REMOTE_HOST)"...
    Reetesh Joshi
    last modified by Reetesh Joshi