• Upgrade Patrol agent 9.6 to 11.x version

    Hi Team,   We have installed Patrol agent 9.6 version for all Linux servers, So we want to to upgrade those Patrol agents to 11.x version.   So how can we installed 11.x Patrol agent? Please let me know th...
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • how to check Integration Service version

    Hi Team,   We are using BPPM 9.6 version and all Integration servers are connected to this, We have almost 15 Integration servers for each client. How can i check that Integration service version details.
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • Appvisibility Manager 10.7 :differences between synthetic metric rules and global SLA threshold

    Hi   what is differences between synthetic metric rules and global SLA threshold? 1.as follow shows,if I disable synthetic SLA ,the threshold in global SLA in configuration--application will not work,right? a...
    Chao Liu
    last modified by Chao Liu
  • Truesight Monitoring configuration

    Hi Team,   We have installed Trusesight 11.3 version. Previously we are using BPPM 9.6 version and Patrol agent 9.6, 10.0, 11.0 versions.   1)If i routing these servers, is it Patrol agent versions support...
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • Truesight smart reporting 11.3.01 is disconnected from TSPS

    Hi Truesight smart reporting 11.3.01 is disconnected from TSPS,and then connected automatically soon.   in smart log ,we can see following error msg.
    Chao Liu
    last modified by Chao Liu
  • Adding New user to RSSO Group - User not available via search tab

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    Situation Adding a user to a specific group in RSSO - While searching the user in the available user list, user is not is not visible. unless we scroll and refresh the entire user list. In a nutshell -during assignme...
    Anjan Triapthy
    last modified by Anjan Triapthy
  • Capability to track TSOM/CMA Policy Name/ID from BAROC of ALARM/Event

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    6 votes
    Sometime its difficult to track Policy behind ALARM by rate. Can we have some functionality that would help us to backtrack Policy name associated with ALARM/event. May be some slot in ALARM event with PolicyID or Pol...
    Mahesh Darekar
    last modified by Mahesh Darekar
  • Recording: The new health check tool | TrueSight Operations Management

      This is the recording of the The New Health Check tool | TrueSight Operations Management event held on 10/09/19. Thanks to Nilesh Deshpande for presenting and Michael Ashall and Steve Mundy for Q&A support...
    Seth Paskin
    last modified by Seth Paskin
  • TrueSight 11.3.01 - Unable to push the MS SQL package on Patrol Agent

    Hi Experts,   We are facing an issue while pushing a deployable package to a Patrol Agent on Windows Server 2008. We have added Basic Health Monitoring to the same server but we are not able to perform the same...
    Sumit Hulgunde
    last modified by Sumit Hulgunde
  • error 21 Client timed out mid-request ?

    in EUEM, can we increase the default timeout for error 21 from 30 second to 60 or more?
    loutfi samadi
    created by loutfi samadi
  • Migration to Truesight from BPPM9.6

    Hi Team,   We need to Migrate our environment from BPPM 9.6 to Truesight.   Please let me know the procedure/details to how can we start, how can we backup existing data, what are the pre-requisites to mig...
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • Event Relations: [ibrsd_error_association, 'IBRSD_SRC_IBRSD.pyfhyb.724494']

    Please explain the below Line, I saw this line BPPM operator console, related to one alert.   Event Relations: [ibrsd_error_association, 'IBRSD_SRC_IBRSD.pyfhyb.724494']
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • Event Log file and Event details in BPPM

    Hi Team,   I want to check the Event details file and Event Log file location for BPPM 9.6. where can i find this event log file location in BPPM 9.6 server.
  • PCO - Authentication error for managed systems

    Lately I have been seeing this issue in Patrol Agents 10.0 and above, where they are throwing an authentication error when added in PCO console.  However, I never faced this issue in PA 9.6. I am aware that the d...
    Srinivasan Krishnasamy
    last modified by Srinivasan Krishnasamy
  • Event information location in BPPM server?

    Hi Team,   I am troubleshooting for IBRSD configuration with Remedy AR server. I want to know about Event information file in BPPM server. Please let me know the location asap.
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • How can i know which alert is not created Incident

    Hi Team,   How can i know which alert is not created Incident, I want to Verify in BPPM Operator console? Is there any option to check failed alerts Incidents.
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • Service Outage duration

    Hi all in one of our customer with TS 11.0 and BSR 3.11, outage records in front of service UNAVAILABLE not closing as expected. We supposed that the outage record should close when the service went from UNAIVALABLE...
    Maurizio Bollino
    last modified by Maurizio Bollino
  • Marked for Deletion

    Hi,   After disable one of infrastructure policies the mark for deletion appeared on the many of devices. then i enabled this policy again but the mark is still appearing. How i can delete this mark??   T...
    Saddam Banihani
    last modified by Saddam Banihani
  • Please suggest which version of monitoring studio KM version will support postgres 12Beta Version

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    Please suggest which version of monitoring studio KM version will support postgres 12Beta Version
    Deepa Pattabiraman
    last modified by Deepa Pattabiraman
  • How to know Patrol encrypt password

    Hi Team,   We have Linux silent installer package, and it have the patrol account encrypt password, how can we know that password. My team create that one, but those are not available. Please let me know how can...
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI