• Host name Rule not working

    Hi Team,   We are using hostname rule to remove FQDN name in BPPM. But recently we are enable Remedy AR server monitoring on one of the our server, but Host name rule not working on that server, that server name...
  • Filesystem data collection not working

    Hi Team,   One of our client unix server filesystem data collection is not working, BPPM Graph display as "No Data", how can we sort out this issue, But agent was not down still it is running.
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • TrueSight Best Practices Webinar Calendar

    Calendar year 2019 This is the 2019 calendar for the TrueSight Best Practices Webinar series. [If you are looking for past webinars, scroll down] Webinars take place every other Wednesday at 10am Central US time. Webi...
    Seth Paskin
    last modified by Seth Paskin
  • Calling all Power Users: TSIM Scalability

    We do in-house scale testing and have recommendations for TrueSight Infrastructure Mgmt sizing and best practices. If you look here, you'll see that a 64-bit host with 8 CPUs and 32 GB of RAM should accommodate: 20,0...
    Seth Paskin
    last modified by Seth Paskin
  • How to stop Event rule alerts for specified alert

    Hi Team,   My previous team configured some server alerts email notification configured from EventRule, so i want to stop one particular alert from that event rule, how can i stop that alert?
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • Lack of detailed licensing information hurts customers

    Hi,   I cannot get detailed licensing explanations from either local or regional partners/resellers/reps.   We did get an audit a year ago and results were confusing. I am sure the audit team has a detaile...
    Roberto Barnes
    last modified by Roberto Barnes
  • How to setup iBRSD

    All, TrueSight 11.03.1 Remedy ITSM 18.08   I need to setup iBRSD to connect with Remedy to create a HD ticket on an event. I'm pretty new to TrueSight and I'm having a difficult time finding documentation. I ...
    Peter Joran
    last modified by Peter Joran
  • Integration Service not starting after unplanned reboot of the server

    One of our server got rebooted where Integration service was installed. When the server came up, integration service was in stopped state and when I tried to start it manually, it failed and gave an error mentioned be...
    RAHUL KUSHWAHA
    last modified by RAHUL KUSHWAHA
  • How to start Patrol agent service if it is down.

    Hi Team,   How can i schedule to start Patrol agent service if it is down. Is there any automation process to start patrol agent service. One of our production servers continuously down the patrol agent, daily w...
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • How to manually create a Remedy ITSM Service Desk ticket from an event or device

    All, I am really brand new (1 week)  to TSOM\TSIM so bear with me.   I received a call this morning requesting that I find the way to ‘manually’ create a BMC Remedy help desk ticket from ei...
    Peter Joran
    last modified by Peter Joran
  • we receive OS alerts if the ping is not reachable? how can it possible.

    Hi Team,   I have a doubt, as per our configuration one of our customer servers are not reachable from collector server, so we have a ping alert. But still Patrol agent running and send us OS related information...
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • TrueSight REST-API Client V3.1.xx / Moving forward with TrueSight Automation ...

    Hi everybody,   the TrueSight REST-API Client (=TRAPIC) has grown more and more over the last months so finally I had to create an own product & download page for him ;-) So take a look at version 3.1.xx wi...
    Timo Schmidt
    last modified by Timo Schmidt
  • Mc_host_class information is not populated for server threshold events

    Hi,   We have configured server threshold and agent threshold in CMA policy. Whenever alert is triggered from Patrol Agent (PATROL_EV) the mc_host_class info is published . But when server threshold event ALARM ...
    Deepak Kamath
    last modified by Deepak Kamath
  • HELP ME I accidentaly deleted the default views on the TrueSight Smart Reporting.Is there a way to recreate it?

    HELP ME I accidentaly deleted the default views on the TrueSight Smart Reporting.Is there a way to recreate it?
    Bernardo Castro
    last modified by Bernardo Castro
  • Allow data to exported as XML so it can imported to another TSPS or TSOM instance

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    I have created some dashboards in my development TSOM instance. I would like to export them so I can import them into my test instance and eventually production instances.   I raised a support ticket, but appare...
    Martin Caren
    last modified by Martin Caren
  • Is there a way to display messages from a server on a dashboard?

    I have messages being sent from one server to another, and they get sent to a dead letter queue if they can't deliver to the other server. I know there's a monitor to view the size of the queue, but I want to be able ...
    Spencer Whitehead
    last modified by Spencer Whitehead
  • Can patrol send data back over the internet?

    Hello Everyone,   As an MSP, do we have to install an integration service in each customer environment we want to monitor or would it suffice to simply place patrol agents on the target nodes and have them talk ...
    Ali Khoshkar
    last modified by Ali Khoshkar
  • How to disable signature threshold for Oracle tablespace on requested server

    Hi Team,   I need help for disable signature threshold for Oracle tablespace for requested server, customer don't want the below alert.   "ETSM Undo Tablespaces Container Free space available, 27705.961 MB...
    VENKATESWARA RAO KALI
    last modified by VENKATESWARA RAO KALI
  • Real End User Experience Monitoring  appliance version

    Hi All,   We have requirement for REUEM ( Real End User Experience Monitoring ) in centos OS software Editon , As there is no windows version available for this ,so any chance  that there is an appliance ve...
    Nilesh Wange
    last modified by Nilesh Wange
  • TSOM Events forwarding on third party tool with REST APIor TSOM attribute mapped with third party tool attribute

    Hi Experts,   We need to forward TSOM events on third party tool , as  we have checked TSOM events is created and received on IM via postman with the help of TSOM URL. and also send events on third party to...
    Nilesh Wange
    last modified by Nilesh Wange