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TrueSight Operations Management 10.7 was released on March 28, 2017. This means App Visibility Manager product upgrades are now available.  Please refer to https://docs.bmc.com/docs/display/TSOMD107/Upgrading for all the details on upgrading your App Visibility Manager products.

 

For customers running older versions of our software, namely BMC Transaction Management Application Response Time (TMART) and BMC Real End User Experience Monitoring 2.7.02 we have AMIGO programs to assist you with the migration to 10.7.00.

 

The Assisted MIGration Offering (AMIGO) programs are designed to assist you with the migration from an older version of a product to a newer version when there are major changes that will affect your migration. They are provided to all customers as part of your support coverage.

 

Are you postponing a migration from BMC Transaction Management Application Response Time (TMART) to Borland Silk Performer for TrueSight Operations Management 17.5.00 (TS-Synthetic) because of time, learning curve concerns or risk issues?  The TS-Synthetic Assisted MIGration Operations (AMIGO) program is designed specifically to help you migrate quickly, easily and safely. Please follow the link below to our knowledge article to get started:

 

https://selfservice.bmc.com/casemgmt/sc_KnowledgeArticle?sfdcid=000011559

 

There is a major architecture change when you migrate from BMC Real End User Experience Monitoring - Virtual Edition 2.7.02 to BMC Real End User Experience Monitoring - Software Edition 10.7.00. Don't get caught off guard by the changes and be prepared with the BMC Real End User Experience Monitoring Software Edition AMIGO program. Please follow the link below to our knowledge article to get started:

 

https://selfservice.bmc.com/casemgmt/sc_KnowledgeArticle?sfdcid=000128764

 

Please contact BMC Technical Support (customer_support@bmc.com) if you need any more information on this.

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