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Digital Experience Monitoring Elevates IT Operations

August 24, 2017 BY Patrick Campbell

Digital experience monitoring is rapidly becoming more relevant to most modern enterprises. They must provide multi-faceted digital experiences that consumers demand in order to keep their business. For example, we now have compute power in the palm of our hands with apps like Venmo, PayPal, and Akimbo, as well as with apps from most mainstream … [Read more...]

 

IT Alerts: From Operational Trenches to AIOps

August 16, 2017 BY Patrick Campbell

Most enterprises are undergoing rapid digital transformation to keep up with their competition by embracing innovation with new ways to deliver value at greater speeds and lower cost. For example, retail stores and banks are losing their brick and mortar for online digital experiences that delight customers with convenience and services that are … [Read more...]

 

Integrating Service Tickets to Elevate IT Operations

August 10, 2017 BY Patrick Campbell

When reporting a problem or requesting a service from IT, we make calls, send emails—or in most modern enterprises—go directly to a web portal to create a service ticket. Service tickets can also be auto-generated when something goes down such as an ATM machine, toll scanner, or some other Internet of Things (IoT) device. Property fields and … [Read more...]

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Check out the latest IT Ops blogs to catch up on what TrueSight can do to help with digital transformation and share with your peers.

 

What is Synthetic Transaction Monitoring and How Does It Benefit ITOps?

Don’t be caught off guard We've all experienced that moment when you send a valuable web link to a colleague, client, or prospect and they respond with “Oh, that link you sent me does not work.” No one likes to be caught off guard. We want to make sure that everything is ready for important circumstances. We hold fire drills to make sure we’re … [Read more...]

 

Considerations for Monitoring Cloud-Hosted Apps and Infrastructure

Moving infrastructure and apps to the cloud promises agility that better aligns resources to demand. There’s also a promise for cost savings depending on what you’re planning to do. However, if you do not manage the consumption of resources—especially in public clouds like Amazon Web Services (AWS) and Microsoft Azure—you could end up paying a … [Read more...]

 

IT Infrastructure Capacity: Optimizing for Digital Maturity

Digital transformation has changed how we do almost everything. Our consumer expectations have evolved so that established services like banking now have mobile apps that work in the palm of our hands to win or keep our business. Hailing a ride or purchasing just about anything happens in seconds—the apps must run without a hitch. Optimizing for … [Read more...]

 

Multi-Cloud Best Practices: How IT Ops Can Champion

Clouds—A playing field for innovation For years, we’ve been innovating with cloud technologies. Within minutes we spin up infrastructure that is publicly accessible to users across the globe for just about any web-based application or service. The promise of agility and lower cost drives many innovators to self-provision cloud resources instead … [Read more...]

 

Reduce MTTR: Machine Learning to the Rescue

It's not uncommon for performance monitoring strategies to leverage thresholds to alert operators when certain metrics for key performance indicators (KPIs) go outside what is generally considered acceptable for IT apps and services to run smoothly. To better understand this, consider when an app on your computer starts consuming a lot of memory … [Read more...]

 

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Docker containerized application delivery does not follow the static rules of the traditional app server, database server, web server paradigm. The instrumentation for monitoring can be a bit challenging to think about at first but check out what Scott Penn has done in this three-part series for java apps in Docker containers:

 

TrueSight App Visibility in Docker Containers - YouTube

 

 

For more information about Docker, see: https://docs.bmc.com/docs/display/docker11/Home

 

For more information about TrueSight App Visibility, see: https://docs.bmc.com/docs/display/tsavm107/Home

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Visibility and control of your IT Operations landscape has never been so good.

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Here's a quick summary of new and enhanced capabilities by category:

 

Diagnose abnormalities in logs and application code. View log anomalies and correlate change and incident data. Customers can also take advantage of passive transaction deep dive to associate impact to the application code.

Personalize views for flexible event management. TrueSight now provides personalized event views. With shortcut icons for everyday actions and dynamic event grouping based on criteria such as location, we put powerful and flexible event management within reach.

 

Hardened event feeds between TrueSight products through direct API integration. Events can now flow directly from TrueSight Operations to TrueSight Intelligence for correlation of business and event data. More robust integration is also being introduced between TrueSight Pulse and TrueSight Operations for alarms – giving customers an end-to-end experience.

Press the Easy Button for Administration. Agent management shouldn’t be a full time job. Now customers can just press “go” to upgrade agents right in the TrueSight user interface. This coupled with full application-level High Availability of the entire TrueSight Operations suite makes now the time to move to 10.7.

 

Enhanced synthetic capabilities. Visualize the health, performance and transaction status of applications over time and by location with new synthetic health views. Better yet – we can do synthetic monitoring of web-based, packaged and native mobile applications.

Easily keep track of environment health on the go. The TrueOps mobile app now supports both application and business service views with the ability to drill-down into impacted devices and associated events.

 

Comprehensive coverage for cloud and Big Data. Introducing enhanced coverage for AWS, Azure, Hadoop, SAP HANA, Kafka (in Beta), Docker and ElasticSearch (in Beta) to support customers’ digital journey.

 

To download this new release, go here: Support Center Download

To view the latest documentation, go here: Home - BMC TrueSight Operations Management 10.7 - BMC Documentation

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The speed of digital business has changed how we do almost everything. We expect more in less time with better performance and more convenience. In many of our metropolitan areas, we can shop by phone and have carry-out food and various merchandise at our doorsteps delivered by on-demand drivers hovering around our neighborhoods at any moment. Don't tell anyone but I just discovered drizly.com shhh!

 

This happens because of the disruption in how we deliver the apps that now run faster than ever and integrate data from almost anywhere to get things done. A delightful user experience usually accompanies most modern apps

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Who's in charge of the environment that runs this stuff? It's the ITOps folks (with the help of others). They must be able to respond to new demands of the digital business era with innovation in a highly competitive environment. The infrastructure and application performance from mobile to web to back-end processing must be in tip top shape.

 

Managing it all can be a nightmare, especially for ITOps folks who have a smattering of legacy and best-of-breed solutions cobbled together from acquisitions, business owners, app developers, and just darn good people trying to make a difference with their own homemade stuff.

 

For example, my brother does disaster recovery for a fairly large medical enterprise and he has a cache of scripts he uses to monitor his processes but only he knows how they work. His colleague has created a simulation tool that predicts when infrastructure is saturated and he is the sole owner of this process. When either of them leave, IT Ops is in a bind.

 

After having many conversations with IT Ops folks, here's a few pressures affecting IT Ops that I hear most often:

  • Moving infrastructure from capital expenditures (CapEx) to operating expense (OpEx) using cloud technologies
  • Reducing personnel costs to manage the IT environment with automation, more self-service options for users, and less training required to be effective
  • Consolidating the toolsets they use to deliver and manage the performance of applications and infrastructures
  • Understanding how to monitor and manage new technologies that they are adopting with best practices approaches from a performance engineering perspective

All of these pressures need to be addressed in order to be competitive in today's fast moving digital business

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Please take the opportunity to comment and discuss what you believe are the main pressures facing IT Ops and what strategies you believe will address them

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What are you hearing or are there other factors you want to contribute? Let's get the conversation going. Everyone is welcome! Thanks.

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Managing IT resources is a challenge for every organization wanting to keep pace with the speed of digital business. There's no time to waste in IT operations management particularly for small and medium size enterprises (SMBs). Full stack monitoring and alerting is essential for most large enterprises to remain competitive, while leaner solutions can help SMBs particularly when addressing "event sprawl."

 

Consider event sprawl as what occurs when a system in place does not address IT issues efficiently and a lot of time is wasted. Alerts from multiple monitoring tools and service desk requests pile up—some are redundant and some of the critical ones get lost in a sea of lower priority issues. Critical application issues occur that don't get addressed efficiently.

 

Check out this brief summary of what happens for these typical users—Patsy and Jeff—who work for a small enterprise:

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Wouldn't it be better to address the issue that Patsy and Jeff had before it went through this typical scenario?

 

Of course it would. The right-fit for many smaller IT Ops departments can be met with an event management solution and critical application visibility that addresses their needs enough without draining the IT budget.

 

If this sounds familiar to you, then we can help. Many of our smaller enterprise customers are finding that a BMC view of discovered critical applications with performance monitoring dashboards along with an event management system that can digest event information all in one place helps tremendously. The industry has an affectionate name for the event management part—a MoM or manager of managers.

 

IT Ops staff are then able to address issues like this before they get escalated and tie up resources for several folks and for several hours. Redundant events are addressed immediately and the email chains subside.

 

Check out our event management solution here:

 

Find out more about our solutions by starting one of our free trials:

 

Where to next?

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The speed of digital business is upending lots of ways of doing business. In many of our customer calls we're getting the same message—lines of business owners, application owners, and just about any owners of somewhat autonomous functions are taking advantage of self-service IT resources. IT operations staff are spinning their heads trying to keep track of who's doing what and what budgets and resources they are responsible for managing.

 

Then it happens. The CTO or CFO or someone from the C suite—depending on how large the organization—starts issuing mandates like the following:

  • We need to move 80% of our on premise infrastructure to the cloud by 2018
  • We will no longer pay for ad hoc business expenses for IT resources—everything has to come back to centrally managed by IT operations by end of year
  • We need to make sure that no one function spends more than 10% of what revenue it generates on IT resources

 

Many of these organizations have been accumulating best practice vendor tools for monitoring, analyzing, and provisioning resources. Sometimes monitoring tools and approaches come with acquisitions. The result is that IT operations staff have to not only inventory the actual production environment of resources but also manage the multiple monitoring pieces that make up their complex IT landscape.

 

They are looking to consolidate monitoring resources so they have a more efficient platform that can be easily adopted across the organization with shared views that normalize performance metrics and analytics. Essentially they want a more holistic approach so that decisions can be made about improving IT operations initiatives across a wider reach.

 

BREAKING: AWS goes down for four hours on a routine Tuesday, February 27 2017 and IT goes berserk.

 

BMC can help. Our converged view of infrastructure and application performance across multi-source cloud environments including AWS and Azure as well as multi-tiered environments with technologies that span mainframes to Docker containers gives the holistic view that many organizations are craving. They would much rather have this than a stock pile of vendor solutions, one for this type of monitoring and another for another type of monitoring.

 

Find out more about our solutions by starting one of our free trials:

 

Where to next?

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Many of our technical experts have created some awesome "How-To" videos during our Summer Video Mania Contest for TrueSight Operations Management and TrueSight Capacity Optimization. Congratulations to our grand prize winners were Karen Hughes, Giorgio Gasparini, and Eric Howell and a special mention to Nilesh Deshpande.

 

We have created the following playlists for TrueSight Operations Management:

TrueSight Operations Management | How-To Videos - YouTube (includes over 100 videos!)

TrueSight Capacity Optimization - How to Video playlist

BMC TrueSight Pulse - YouTube

 

Here's an example from well over 100 to choose from:

 

 

 

 

A special thanks to Maria Riccelli for her teamwork in making this effort successful!

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One of the biggest challenges facing IT is knowing when to "walk" or "run" when an issue occurs. If you run for every single instance that occurs, you're going to get exhausted and run out of steam. If you've hired a team of IT professionals that can always run, chances are you're probably paying too much.

 

Being able to prioritize when to walk or run can save a lot of resources.

 

Of course addressing IT issues is not that simple. Getting to the root cause and fixing an issue before your end users are impacted extends beyond knowing when to walk or run.

 

Let's say you have just received a notification that something in your application delivery infrastructure is in a critical state. You're already working on several other incidents. What do you do?

 

TrueSight Operations Management helps you address the issue quickly with actionable workflows in the context of any "Event" or issue with your application delivery infrastructure and performance.

 

For example, you can:

  • Assign, set priority, or take ownership of the Event
  • Launch a remote action like a remediation script
  • Launch a probable cause analysis or do more analysis with IT Data Analytics or Infrastructure Manager

 

Check out the options here when you address a TrueSight  Operations Management Event

 

Register for a demo Free Trial of TrueSight Operations Management 10.5:

TrueSight Operations Management Free Trial - BMC

 

Where to next?

TrueSight Operations Management - BMC

IT Operations Analytics (ITOA) - BMC

TrueSight Capacity Optimization - BMC

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Who wants to sift through tons of notifications, tickets, and events that sprawl all over our IT operations landscape? IT alerts can paralyze us from users, support engineers, SLA threshold violations sent to management systems in multiple departments, or even our own directors or management emailing us with a, "What the heck is going on" message?

 

No one likes this scenario, but let's face it, this is one of the biggest concerns we get from our enterprise-level customers. They have to manage a huge array of monitoring solutions that span across many tiers of the application delivery chain. It's a real juggling act even for the most seasoned IT professionals.

 

But how can we address this more efficiently? We need to pick better ways to understand what is going wrong before downstream workflows get tied up in redundant requests that often come in as we're already addressing the issues. In other cases, the event sprawl causes more time and money than the actual incident itself. What if we can catch these issues before they impact users and clog up our ticketing systems or whatever methods we use to get issues addressed?

 

One of the ways you can mitigate this phenomenon is use the dynamic baseline capability in TrueSight Operations Management. Finding out when a performance metric falls outside what is considered normal by behavioral learning can be a life saver.

 

Here's a quick example:

 

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See how the measurement dramatically goes outside the gray area, which is what is considered normal for the eight-hour period shown. This type of threshold violation—if notified to the right individualscould be addressed before end users are impacted and the event sprawl begins.

 

Check out what one of our analysts are saying:

 

“By bringing performance, availability and analytics together in one well integrated, user-friendly platform, BMC is offering IT customers the ability to better optimize application services for business and end-user value."

— Dennis Drogseth, Vice President, Enterprise Management Associates

 

Register for a Free Trial that has been recently updated to our latest 10.5 release:

TrueSight Operations Management Free Trial - BMC

 

Where to next?

TrueSight Operations Management - BMC

IT Operations Analytics (ITOA) - BMC

TrueSight Capacity Optimization - BMC

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Check out this quick summary of what to expect in TrueSight Operations Management 10.5:

 

BMC TrueOps

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TrueSight Operations Management 10.5 includes a mobile app for iOS (with plans for Android in the future): 

  • Tabbed view of Applications, Devices, and Events
  • Display Critical, Major, Minor, Warning, OK, and Info states
  • View current state and length of time in current
  • Drill-down to current Event Details and Event Operations

 

BMC TrueOps makes it easy for application owners to get notifications, view application status and drill down into associated events. This executive mobile view of IT operations reveals the health of your applications and events related to application impact right from your mobile device. 

 

Service Modeling

 

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TrueSight Operations Management 10.5 merges the monitoring of Service Models defined in the TrueSight Infrastructure Manager in one unified console for both Service Models and Applications. Service Models have the same look and feel as the Applications defined from the TrueSight Operations Management 10.5. The models include the configuration items (CIs) defined in your TrueSight Infrastructure Manager integration with an enterprise CMDB.

 

Dashlets

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Synthetic End-User Experience Monitoring

EUEM

Applications Overview

Geo-Located Response Times

Application Health

SLA Performance and Availability

 

 

Central Monitoring Administration (CMA)

 

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Use CMA capability for Infrastructure Services and PATROL agent management, including Infrastructure monitoring policies, KM solution repository management, deployable package creation, and setting monitoring time frames and thresholds.

 

PEUEM Software Edition

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TrueSight Operations Management integrates with our new PEUEM Software Edition (Real End User Monitoring Software Edition) that was designed with cloud in mind–it was 100% built for monitoring cloud based environments such as AWS and Azure.

The PEUEM Cloud Probe, the EUEM Collector and the EUEM Analyzer are now installable software components. You can view the data by adding one or more EUEM Analyzers to your TrueSight Operations Management component configuration.

 

NOTE—BMC is the ONLY APM vendor that has this PEUEM capability, no other passive packet based collection/analysis tool can do this on the market today.

 

TrueSight Operations Management Free Trial - BMC

 

Where to next?

TrueSight Operations Management - BMC

IT Operations Analytics (ITOA) - BMC

TrueSight Capacity Optimization - BMC

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This past week, I attended Gartner's IT Operations Strategies and Solutions Summitprobably the longest name for any conference I've ever attended. It was great to catch up with some former colleagues at other vendors and engage with BMC customers and my teammates from other business units.

 

TrueSight is really starting to catch on as a solution that has come back from what was once a bit off course a few years back. In conversation after conversation, with current and prospective customers, we hit all the touch points that modern IT operations need. I used the catch phrase, "Are you keeping up with the speed of digital change in your organization?" just to break the ice and then find out their pain points.

 

Here they are:

 

  • We have a bunch of tools and we're not sure where to turn when looking at issues.
  • How can I stop getting a whole lot of emails and notifications for some incident that we're already addressing or has no real impact in my environment?
  • I cannot seem to get a clear view of a set of services or application flows that provides me with the insight I need at the right time.

 

More vendor specific comments were like this:

 

We have AppD, DynaTrace, or New Relic and we can't seem to get it running the way we want within our IT Operations suite. We do log analysis with Splunk and that ends up being a separate workflow and it costs a lot of money.

 

As you might guess, all I had to do was turn to our TrueSight Operations Management Free Trial - BMC experience, and bam, all of these concerns were addressed within minutes.

 

Everyone that I talked to wanted to be contacted for more information. In fact, one customer who had already ruled us out against the competition decided to rule us back in after this conference.

 

Log in here if you already have a Trial Experience in progress: https://mobility53-omtsps.trybmc.com/#/

 

If not, sign up now! TrueSight Operations Management Free Trial - BMC

 

Here's the starting page with "how-to" videos: [click to enlarge]

 

TruesightReflections.jpg

 

Where to next?

IT Operations Management

IT Operations Analytics

Capacity Optimization

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Check out this quick overview of Application Management in TrueSight Operations Management 10.0+. This is one of five "how-to" videos associated with the new Demo Free Trial experience.

 

 

Let us know what you think and what we can do to improve.

 

Click Free Demo Trial for TrueSight Operations Management

 

Where to next?

IT Operations Management

IT Operations Analytics

Capacity Optimization

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Want to be a thought leader for TrueSight Operations Management at BMC Engage?

 

Select one of the many brilliant ideas that you've had piling up around you and share it with your colleagues:

 

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Explain what you've done to reduce Event sprawl or how you solve problems faster with Application Context views.

 

Call for Papers is closing soon.  Deadline is March 7, 2016.

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Just as this rear-view mirror provides a view of what's going on when you're driving, TrueSight Operations Management APM for IT Ops gives you the visibility you need to make sure your apps are running smoothly.

 

Dashboards show device and application server health, end user experience, synthetic monitoring, and events to help you find and fix issues before end users are impacted.

 

Check out how these dashboards work in this short video:

 

 

 

Where to next?
IT Operations Management
IT Operations Analytics
Capacity Optimization

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