The speed of digital business has changed how we do almost everything. We expect more in less time with better performance and more convenience. In many of our metropolitan areas, we can shop by phone and have carry-out food and various merchandise at our doorsteps delivered by on-demand drivers hovering around our neighborhoods at any moment. Don't tell anyone but I just discovered drizly.com shhh!
This happens because of the disruption in how we deliver the apps that now run faster than ever and integrate data from almost anywhere to get things done. A delightful user experience usually accompanies most modern apps
Who's in charge of the environment that runs this stuff? It's the ITOps folks (with the help of others). They must be able to respond to new demands of the digital business era with innovation in a highly competitive environment. The infrastructure and application performance from mobile to web to back-end processing must be in tip top shape.
Managing it all can be a nightmare, especially for ITOps folks who have a smattering of legacy and best-of-breed solutions cobbled together from acquisitions, business owners, app developers, and just darn good people trying to make a difference with their own homemade stuff.
For example, my brother does disaster recovery for a fairly large medical enterprise and he has a cache of scripts he uses to monitor his processes but only he knows how they work. His colleague has created a simulation tool that predicts when infrastructure is saturated and he is the sole owner of this process. When either of them leave, IT Ops is in a bind.
After having many conversations with IT Ops folks, here's a few pressures affecting IT Ops that I hear most often:
- Moving infrastructure from capital expenditures (CapEx) to operating expense (OpEx) using cloud technologies
- Reducing personnel costs to manage the IT environment with automation, more self-service options for users, and less training required to be effective
- Consolidating the toolsets they use to deliver and manage the performance of applications and infrastructures
- Understanding how to monitor and manage new technologies that they are adopting with best practices approaches from a performance engineering perspective
All of these pressures need to be addressed in order to be competitive in today's fast moving digital business
Please take the opportunity to comment and discuss what you believe are the main pressures facing IT Ops and what strategies you believe will address them
What are you hearing or are there other factors you want to contribute? Let's get the conversation going. Everyone is welcome! Thanks.