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Thank you all for joining this Webinar.


When?          October 9th

What time?   1-2:30 pm EST (1 1/2 hour)


Best practices for monitoring Remedy


This webinar will cover the ‘how to’ setup EUEM to monitor performance and availability for Remedy.


Target Audience:

1) System Administrator: Configure solution to monitor company web application

2) Operator (Application support Analyst): Ensure Quality and availability of an application

3) Application Developer:  Understand if new version or update performs better and whether it affect performance

4) Network Administrator:  Ensure quality of network is adequate for volume and monitors network ‘health’




1) Quick review of webapps                                     15 mins

2) Metrics to expect                                                  15 mins

3) Concepts and caveats monitoring Remedy         15 mins

4) Primitive Custom Fields to extract backchannel  30 mins

5) Sessionization                                                      5 mins

6) Analyzer watchpoints                                           20 mins

7) Reporting and viewing the data                           10 mins

8) Q/A                                                                       10 mins


Webex details:

Topic:EUEM Monitoring Remedy Webinar
Date:Thursday, October 9, 2014
Time:1:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Meeting Number:753 270 177



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Looking forward to the next Webinar