• TrueSight Operations Management REST API for Event Management

    BMC TrueSight 10 features a rich set of APIs that allow to interact with all the main aspects of the solution: Data, Events, Cis, Configuration. This is the first of a series of short posts on how to get familiar with...
    Gianpaolo Pagano Mariano
    last modified by Gianpaolo Pagano Mariano
  • Online UX Survey - AI Assistant for Monitoring and Event Management Tasks

    What Is It? Help us help you with your task!   BMC UX Team highly desires your UX feedback on a few concepts for an AI digital assistant that aims to help monitoring and event management tasks. We are also in...
    Deepa Bhat
    created by Deepa Bhat
  • Helix Support: Patrol Agent Default Account

    The PATROL Agent is the core piece of the PATROL architecture that monitors managed systems. PATROL Agents load information from Knowledge Modules, gather statistics, and send alerts and requested information to vario...
    Sharon Thompson
    last modified by Sharon Thompson
  • Helix Support : Troubleshooting package deployment failures in TrueSight Presentation Server

      If you have been using TrueSight for any length of time, you have come to know that users have the option to deploy agents and solutions via packages from the TrueSight Presentation Server. The process is quic...
    Betty Neumann
    last modified by Betty Neumann
  • Helix Support : TrueSight Infrastructure Management 11.3 Azul Java details

    The TrueSight Operations Management products can now be configured to use Azul 8 Java. The Azul 8 Java license is included in the BMC license for TrueSight Operations Management. A separate license for Azul is not req...
    Betty Neumann
    last modified by Betty Neumann
  • Helix Support: Are your TrueSight cells in sync?

    A very common problem with HA cells is when they drift out of sync.  The issue occurs when the two cells have different or conflicting information in each cell. This starts to create conflicts between the two cel...
    Betty Neumann
    last modified by Betty Neumann
  • The Pulse: Do you use TrueSight Dashboards?

    Are you currently using TrueSight Dashboards? If not, what’s keeping you from using them?   We want to hear from you regarding the use of Dashboards within TrueSight. Based on our research, we do see a rise...
    Betty Neumann
    last modified by Betty Neumann
  • Troubleshooting Issue with TrueSight Presentation Server 11.3.03 Upgrade

    Upgrading TrueSight Presentation Server to version 11.3.03 while Monitoring Studio X Component is already installed and configured in your environment will prevent the proper loading of the Monitoring Studio X Compone...
    Razeem Mohamed
    created by Razeem Mohamed
  • BMC Patrol-Truesight Integration Service Connectivity

    The Integration Service is the core piece of connection between Truesight and BMC Patrol and other third-party products, such as HP Operations Manager, Microsoft SCOM and IBM Tivoli Monitoring. This component fetches ...
    Mahendra Pawar Pawar
    last modified by Mahendra Pawar Pawar
  • Helix Support: TrueSight 11.3.03: Service Pack has been released for TSIM, TSPS, App Vis, ITDA

    BMC is pleased to announce the latest Service Pack for the 11.3 release of TSIM, TSPS, App Vis and ITDA. The release was official just before the end of the year!     Note: Service packs do not contain all ...
    Betty Neumann
    last modified by Betty Neumann
  • The Pulse: Migrating Policies – Is it possible to export/import policies from one TSPS server to another?

    Many users are upgrading or migrating to the newer versions of TrueSight, but with any move, comes lots of history and in some cases, lots of policies which have been created. What do you do with all those policies? T...
    Betty Neumann
    last modified by Betty Neumann
  • Trending in Support: Email2Event functionality

    Events, events, events!  TrueSight is definitely used to manage events. Data and events are our focus. When discussing events, there are many different types of events, third party events, internal events, manua...
    Betty Neumann
    last modified by Betty Neumann
  • Trending in Support: TrueSight Operations Management 11.x Health Check Tool

    Have you heard about the new TrueSight Operations Management Health Check Tool? If not, you came to right place. BMC has developed a quick and easy health check tool to review the environment and compare it to the des...
    Betty Neumann
    last modified by Betty Neumann
  • Trending in Support - Is there a way to copy TrueSight 11.3.01 roles from one realm to another realm?

    TrueSight users are aware of the default realm created in TrueSight. The default realm * contains all the BMC created user roles which are associated with authorization profiles for use in TSPS and the default realm. ...
    Betty Neumann
    last modified by Betty Neumann
  • Trending in Support: Patrol Agent Security issues – PATROL Agent unable to connect to the Integration Service

    Recently, the Support team has seen an increase in the number of PATROL Agent security issues. These security issues can lead to several problems in the TrueSight arena. The most commonly seen error when the PATROL Ag...
    Betty Neumann
    last modified by Betty Neumann
  • BMC announces a completely new "PATROL for Oracle Enterprise Database KM 1.0

    BMC announces its brand-new version of KM to monitor the Oracle Enterprise Database in most simplified and user-friendly way.   While monitoring your Oracle Databases, are you worried about: providing sys crede...
    Mohit Pandit
    last modified by Mohit Pandit
  • BMC Support Knowledge Base - Pre-filtered product search for TrueSight/ProactiveNet and BEM/SIEM

    Are you searching the BMC Support Knowledge Base and getting too many results for products you are not using?   Are you spending time having to unselect/select various products in the list?   Would you lik...
    Betty Neumann
    last modified by Betty Neumann
  • Trending in Support: TrueSight 11.3.02 is now available for download!

    Hi everyone, if you have not heard already, BMC has released TrueSight Fix Pack 11.3.02. This is the latest fix pack for TrueSight Operations Management 11.x and BMC would like to encourage you to download and apply i...
    Betty Neumann
    last modified by Betty Neumann
  • Trending in Support - TrueSight Webinars - Where have you been?

    Are you getting the most from your TrueSight implementation? Are you in need of more best practice recommendations? Are you interested in real world examples of how TrueSight is implemented? If you answered YES to any...
    Betty Neumann
    last modified by Betty Neumann
  • Trending in Support: Do you query?

    We want your feedback; do you use queries against the TSPS database? If so, are they helpful? What are your go to queries?   While Support does not write queries for customers, there have been some occasions whe...
    Betty Neumann
    last modified by Betty Neumann