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The wait is over everyone!

BMC has released TrueSight Operations Management 11.3.04. The release date was September 15th, 2020. We encourage users to upgrade as soon as possible.


There are three main release themes for this release, they are:

  • Flash – End Of Life – Due to the changes in the status of Flash, BMC needed to move the functionality dependent on the TrueSight Infrastructure Management (TSIM) Console to TrueSight Presentation Server (TSPS). This change brings about the deprecation of the TSIM Console. TSIM is still an active component in the TrueSight Operations Management Suite, it just does not have a visual representation through the TSIM Console. This functionality has been moved to TSPS.


  • Improvements in Administration – these include updates to supported operations systems & JDKs, additional authentication and authorization capabilities as well as changes to threshold management reporting.


  • Advancements in Visualization – BMC has provided enhancements to the Event and Group Views, updates to Dashboard capabilities, and improvements to the copy to buffer of events.


Announcing Adobe Flash End-of-Life and its impact on TrueSight Operations Management

TrueSight Operations Management 11.3.x uses Adobe Flash in the legacy TrueSight Infrastructure Management operator console. Adobe has announced the end-of-life for Flash, after which Adobe Systems will officially stop updating and distributing Adobe Flash.


The major browsers, including Google Chrome, Mozilla Firefox, and Microsoft's Internet Explorer, will no longer support Adobe Flash at the end of 2020. Until its removal, Google Chrome and Mozilla Firefox have, by default, disabled Adobe Flash and require explicit permissions from the user to activate it on a website. However, Internet Explorer and Microsoft Edge continue to support Adobe Flash until its removal.

BMC's earlier announcement about this can be accessed here.

Installation and upgrade

Added support for operating system

The TrueSight Presentation Server and TrueSight Infrastructure Management now support Red Hat Enterprise Linux (64-bit version) 8.x.

Discontinued support for operating system

The TrueSight Presentation Server and TrueSight Infrastructure Management no longer support Microsoft Windows Server 2008 R2.

Added support for AdoptOpenJDK

AdoptOpenJDK JRE version 1.8.0_252 is installed with TrueSight Presentation Server, TrueSight Infrastructure Management, and TrueSight Integration Service.

During upgrade, the current JRE is replaced with AdoptOpenJDK JRE version 1.8.0_252.


Operator console workflows available in the TrueSight console

View event relationships

You can now view event relationships on the Event Details page in the TrueSight console.

For more information, see Viewing related events in the TrueSight console.

Manage notification rules

TrueSight Infrastructure Management event rules are now available as notification rules in the TrueSight console.

For more information, see Managing notification rules.

Manage attribute sets in the TrueSight console

You can now manage attribute sets in the TrueSight console.

For more information, see Managing attribute sets.

Download the monitor information

You can now download metric and graph data in CSV and PDF formats from the Monitor Details > Performance Overview tab. The PDF format replicates the graph that is displayed on the Performance Overview tab.

For more information, see Viewing monitor information in the TrueSight console.

Execute agent actions

You can now execute agent actions for a monitor on the Device Details page in the TrueSight console.

For more information, see Executing agent actions on a monitor.

Monitor configuration items

You can now monitor configuration items in the TrueSight console.

For more information, see Monitoring configuration items.

View Performance Diagnostics

You can now view the performance diagnostics details on the Managed Devices page in the TrueSight console.

For more information, see Viewing Infrastructure Management performance diagnostic details.


Authentication and authorization

Authenticate users with OpenID Connect

TrueSight Presentation Server now supports OpenID Connect (OIDC) built on OAuth 2.0.

For more information, see Setting up OpenID authentication in Remedy SSO.

Synchronize authorization profiles

You can now synchronize authorization profiles from TrueSight Presentation Server to TrueSight Infrastructure Management by using the SYNC_AUTHPROFILES command.

For more information, see Presentation Server tssh commands.


Events and groups

Mandate notes for event operations

You can now make the insertion of notes mandatory for various event operations by running the tssh properties command.

For more information, see Performing event operations in the TrueSight console.


View a filtered event assignee list

You can now configure event preferences to show a list of users filtered on user groups, while assigning an event. To use this functionality after an upgrade, you must configure it. For more information, see Performing event operations in the TrueSight console.

Disable event annotation insertion

You can now disable insertion of event annotations into the database. By default, it is enabled.

For more information, see Viewing or adding notes to an event.


Display a collapsed view of parent nodes

You can now display a collapsed view of parent nodes on the Groups page by running the tssh properties command. By default, the group name displays an expanded view of nodes. For more information, see Changing the view on the Groups page.


Data visualization

Copy text from grid-based pages

You can now copy text from specific fields or entire rows on grid-based pages, such as Monitoring > Events.

Note that this functionality is not supported for hierarchical views. To copy text from one or more rows, select the rows and press Ctrl+c.


To copy text from a specific field, select and right-click the text, and click Copy. However, you cannot use Ctrl+c to copy text from a specific field.




Download the global thresholds configuration

You can now download the global thresholds configuration in CSV format from the TrueSight console.

For details, see Downloading the global thresholds configuration.

Save the instance thresholds configuration

You can now generate and save the absolute, signature, and abnormality instance threshold configuration values in CSV format by using the pw report threshold instance command. For details, see pw report threshold instance.




Configure integrations from the TrueSight console

You can now use the TrueSight console to configure these integrations:


New out-of-the-box Orchestration policies

  • Microsoft Skype Service Down via TSSA
  • Print Spooler Service Down via TSSA
  • SNMP Service Down via TSSA

For more information, see Managing Orchestration policies.




Enable SMTPS for email alerts

You can now enable SMTP Secure protocol to receive email alerts from the TrueSight console.

For more information, see  Configuring e-mail settings to receive alerts



Dashboards and dashlets

Edit shared dashboards

You can now allow other users to edit shared dashboards by running the tssh properties command. For more information, see Sharing and copying dashboards.

Add monitors not directly associated with blueprint groups

You can now add monitors that are not directly associated with blueprint groups to the Monitors - Top or Bottom Performers dashlet.

For more information, see Monitors - Top or Bottom Performers dashlet



Content findability

You can now easily search for content across documentation spaces for the latest version of TrueSight Operations Management components.  This customized Search filter is accessible from the Home page of each component doc space.



Deprecated Features and Components

It is particularly important to take note of dropped features and deprecation within 11.3.04. Support for the following features or components is dropped in TrueSight Operations Management 11.3.04:

TrueSight Infrastructure Management Reports

For details on managing TrueSight Infrastructure Management Reports which were available in previous version, please see the following:

Managing infrastructure reports - Documentation for BMC TrueSight Infrastructure Management 11.3.04 - BMC Documentation


Please see this link for more details


Known and Corrected Issues

If you are looking for a list of known and corrected issues, it can be found here


For more details on the changes in workflow refer to the following page


Be sure to check out the Upgrade paths and details located here


Users attempting to login to the TrueSight Infrastructure Management Console will see the following to guide them to the TSPS console.




If you need help with the upgrade, develop your upgrade plan and have it reviewed by BMC. The AMIGO process does this for you. It is our free assistance – AMIGO – Assisted Migration Offering. We want you to have a smooth transition to 11.3.04 and with the proper assistance and review of your upgrade plan, we can do just that!




Have you been putting off an upgrade?

The BMC Assisted MIGration Offering, or AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from an older, to a newer supported version.  By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. An upgrade expert will then review your plan and offer advice and suggestions to ensure success through proper planning and testing.

The AMIGO program consists of a Starter Phase and a Review Phase.  Each phase is initiated by opening a support case and ends when the case is closed.

In the Starter Phase, an AMIGO Starter case is opened.  Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade and address any questions you may have.  The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.

In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date.  A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions.  As needed, a follow up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.

The AMIGO program includes:

» A “Question and Answer” session before you upgrade

» A review of your upgrade plan with Customer Support

» An upgrade checklist

» Helpful tips and tricks for upgrade success from previous customer upgrades

» A follow-up session with Customer Support to let them know how it went. This will help BMC to enhance the process.


To get started, please review the details here:


Then open a BMC Support issue containing your environment information (product, version, OS, etc.) and the planned date of the installation, if known. We will contact you promptly, and work with you to ensure a successful and timely outcome.







New TrueSight knowledge articles added to the BMC Knowledge Base over the last month:


000373043 TrueSight Operations Management Export Tool

000372645 TrueSight Presentation Server (TSPS) - Unable to run tssh ha status command in secondary TSPS server

000372666 TrueSight Infrastructure Management (TSIM) crashes intermittently with "java.lang.OutOfMemoryError: unable to create new native thread" in TrueSight.log

000372848 A relationship that is removed via the Remedy Asset Management Console is not unpublished from TrueSight Infrastructure Management during a normal publish

000373019 Migrate Agent Query Tool (AQT) from BMC ProactiveNet Performance Management (BPPM) 9.6 to TrueSight Operations Management (TSOM) 11.3.04

000373117 What are the TrueSight Infrastructure Management (TSIM) Cell default Knowledge Base (KB) changes between versions 11.3.03 and 11.3.04

000373236 TrueSight Infrastructure Management (TSIM) Cell runs 100% CPU at startup. The mcell-log shows repeated messages "BMC_TS-IMC080020E: Refused to delete a published data with publish environment id AtriumCMDB.PROD"


000373478 After upgrading TrueSight Presentation Server (TSPS), the Database Server fails to start with "PANIC: could not find a valid checkpoint record"

000373530 Upgrade of TrueSight Presentation Server (TSPS) to version 11.3.04 - Error occurred while executing Installation Task

000373752 TrueSight Infrastructure Management Error in euem_refine.mrl when compiling cell after adding mcsnmptrapdmibe and mcsnmptrapdmib to .load file