Share This:

BMC is pleased to announce the latest Service Pack for the 11.3 release of TSIM, TSPS, App Vis and ITDA. The release was official just before the end of the year!



Note: Service packs do not contain all of the files that are required for a complete product installation. Before you install the service pack, you must have previously installed the base version of the product which is 11.3.00.



Before applying this service pack, make sure that you have an OS backup or a VM snapshot of all affected systems. If this is not possible, make sure that you back up the individual TrueSight Operations Management components.




Product    Version required


TrueSight Presentation Server

    11.3.01 or 11.3.02


TrueSight Infrastructure Management components

    11.3.01 or 11.3.02


TrueSight App Visibility Manager components

    11.3.01 or 11.3.02


TrueSight IT Data Analytics

    11.3.01 or 11.3.02

Note: The latest version of TrueSight IT Data Analytics is 11.3.02.


TrueSight Operations Management service pack version 11.3.03 provides the following enhancements and changes:


Review the system requirements at   System requirements and compatibility
Upgrading from an earlier version of TrueSight Operations Management? See Upgrading

The TrueSight Operations Management products can now be configured to use Azul 8 Java. For more information, see Replacing Oracle JRE with Azul 8 Java.


The TrueSight Operations Management configured with the Remedy SSO version 19.02 or later can now be enabled for multi-domain support. For more information, see   Enabling multi-domain support for the Presentation Server and Infrastructure Management server



TrueSight Presentation Server and Infrastructure Management enhancements



Integration with Proactive Service Resolution

With Proactive Service Resolution (PSR), you can now integrate event management and incident management. This helps you to proactively manage the IT infrastructure risks that can impact the performance of your applications and services. For more information, see   Integrating with Proactive Service Resolution to integrate event management and incident management.



Role-based access controls for shared dashboards

  • You can now view, create, modify, delete, or share dashboards only if the tenant administrator provides the permissions in the authorization profiles. The relevant roles must also have permissions to view and manage dashboards. However, all shared dashboards from earlier versions are visible under the Shared Dashboards tab and a tenant administrator can restrict these permissions.
  • Tenant administrators now have access to all the non-shared dashboards. This capability helps tenant administrators to manage dashboards that are no longer in use.
  • You can now refresh the list of dashboards and search for dashboards.
  • Adding and modifying dashboards



Orchestration policies for context-based event selection

  • The Obtain Data from PATROL Agent option is renamed to Obtain Data.
  • The PATROL Agent option from the Thresholds column is moved to the PATROL Agent column and is renamed to Show Thresholds.

Single Metric Analysis in 11.3.03



AV.SYN Execution Plan 'app1EP' in the 'app1' application was activated by user <username@orgname>.




On the General tab, select Unblock.
  • class="auto-cursor-target"
  • Download and extract the installation files to this folder.
Alternatively, using a third-party tool such as WinRAR also resolves this issue.


To install Service Pack 11.3.03, follow the sequence at   Applying feature packs or fix packs.


TrueSight Health Check Tool for optimizing your environment

The TrueSight Health Check Tool is now available to check if your environment is optimized for performance and stability. Use the recommendations from the generated report to reconfigure your system. For more information, see   TrueSight Health Check Tool.



Meta tag filters to group cloud resources

You can now use meta tag filters in rule-based groups to organize cloud resources in various ways, such as their purpose, geographical association, name, and type. The meta tag filters enable you to search or filter cloud resources in TrueSight Operations Management.

For more information, see   Using meta tags to group cloud resources.  



Ability to update the monitoring solution version

With version 11.3.03, you can change the monitoring solution version to the latest version while editing a monitoring policy.

For more information, see   Defining a monitoring policy.



Regulate new incoming monitor instances

The addition of new PATROL Agents and Integration Services is blocked when the monitored instance count reaches the configured maximum limit. The new incoming instances are automatically queued in the INSTANCE_WAIT_LIST database table. When you reduce the instance count below the maximum limit, the queued instances are added to the Infrastructure Management server. For recommendations to reduce the number of instances, see   Configuring Infrastructure Management self-monitoring .



SAP SQL Anywhere upgrade

When you upgrade TrueSight Infrastructure Management to version 11.3.03, the SAP SQL Anywhere (Sybase) database is upgraded from version 16 to 17. For more information, see   Preparing to apply feature packs or fix packs on Infrastructure Management.  



Automatic node status checks in a high-availability deployment

In a high-availability deployment of TrueSight Infrastructure Management, the pw system start command now automatically runs node status checks to ensure that the nodes are restarted in the correct sequence. For more information, see   pw system start.  



New event to indicate the out-of-sync status for cell databases

An internal event is now generated to indicate that the cell databases are not synchronized in an application high-availability deployment of TrueSight Infrastructure Management. For more information, see   Configuring a cell to generate an out-of-sync event.  



Serverless license support

With the serverless license, you can now monitor, view, and export the Serverless Streams - Details Report. This license enables you to monitor containers, such as Docker and Kubernetes, and other cloud computing services that do not require access to underlying hardware assets, such as servers or VMs.

Cloud VMs such as Amazon EC2 and Microsoft Azure are not included in the serverless license.

For more information about the report, see   Consumption Data reports.



Short-term instances group

You can now clean up the devices and monitoring instances marked for deletion from the system within a short period. You can do this by configuring the new out-of-the-box System: Short-Term Instances group. By default the short-term period is set to 48 hours. You can change this value using the command-line option.

For more information, see   Editing the system short-term instances group.



Automatic pruning of the nohup.out file

TrueSight Infrastructure Management 11.3.03 introduces automatic log pruning for the nohup.out file on Linux. You can also customize the pruning parameters.

For more information, see   Customizing log pruning parameters for the nohup.out file on Linux.  



CLI utilities to list and delete instances marked for deletion

You can now list the PATROL Agent details by running the pw patrolagent list command and delete instances marked for deletion in PATROL Agents by running the pw mfdinst command. For more information, see   pw patrolagent list and pw mfdinst.  



Renamed Single Metric Analysis options

You can now view the following changes on the TrueSight console when you select Single Metric Analysis from Monitoring Details > Performance Overview > Metric Comparison > Edit Settings. There is no feature or functionality impact due to this change.

  • The PATROL Agent Data column is renamed to PATROL Agent.
  • The Obtain Data from PATROL Agent option is renamed to Obtain Data.
  • The PATROL Agent option from the Thresholds column is moved to the PATROL Agent column and is renamed to Show Thresholds.


Single Metric Analysis in 11.3.03

Single Metric Analysis in 11.3.02


For more information, see   Viewing monitor information in the TrueSight console.



BMC Remedyforce integration enhancements

This version integrates with BMC Remedyforce 20.19.02 to support:

Downloading the service pack

You obtain the installation files for the TrueSight Operations Management solution from the BMC Electronic Product Distribution (EPD) site. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.

Follow these links to obtain the installation files:


Installing the service pack

On some Windows computers, after downloading the service pack installation files from the BMC Electronic Product Distribution (EPD) site, you may be required to unblock the .zip files before extracting them.

  1. Right-click the downloaded .zip file and select Properties.
  2. On the General tab, select Unblock.
  3. class="auto-cursor-target"
  4. Download and extract the installation files to this folder.

Alternatively, using a third-party tool such as WinRAR also resolves this issue.To install Service Pack 11.3.03, follow the sequence at Applying feature packs or fix packs.




Need Help getting to 11.3.03? AMIGO can help!



The BMC Assisted MIGration Offering, or AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from an older, to a newer supported version.  By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. An upgrade expert will then review your plan and offer advice and suggestions to ensure success through proper planning and testing.

The AMIGO program consists of a Starter Phase and a Review Phase.  Each phase is initiated by opening a support case and ends when the case is closed.

In the Starter Phase, an AMIGO Starter case is opened.  Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade and address any questions you may have.  The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.

In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date.  A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions.  As needed, a follow up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.

The AMIGO program includes:

» A “Question and Answer” session before you upgrade

» A review of your upgrade plan with Customer Support

» An upgrade checklist

» Helpful tips and tricks for upgrade success from previous customer upgrades

» A follow-up session with Customer Support to let them know how it went. This will help BMC to enhance the process.


To get started, please review the details here:


Then open a BMC Support issue containing your environment information (product, version, OS, etc.) and the planned date of the installation, if known. We will contact you promptly, and work with you to ensure a successful and timely outcome.





TrueSight Knowledge Article Highlights


000180134 Is the ZULU build of Open Java supported with BMC TrueSight Infrastructure Management server?


000180135 Is 150 concurrent on a TrueSight Presentation server a hard limit?


000031216 What are the different ways of enabling cell trace ?


000168568 The memory consumption of TSIM can generally be reduced by changing the garbage collection settings


000158447 How to check the port connectivity between TSPS/TSIM/LB


000137465 When cross launching from TSPS to TSIM, only a blank page appears for the TSIM console (PNet.jsp)


000112475 We have noticed that in BPPM and TSIM the Apache logs are not rotated out over time and this means the logs can grow unbounded and cause random performance issues over time.


000133526 TSIM Java processes (Rate, Local Agent, Agent Controller) does establish number of connections with remote cell(s) which are added in mcell.dir for use of mcell process.


000101942 Self Monitoring Deployment Event:Monitor Instances count


000174060 Filesystem monitoring - How to exclude in case of 1000’s of filesystem (Docker and another containers)


000154556 When TSIM is in HA setup, how does it determine when to failover?


000025456 How to enable trace for publishing server for troubleshooting a publish problem ?