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Have you heard about the new TrueSight Operations Management Health Check Tool? If not, you came to right place. BMC has developed a quick and easy health check tool to review the environment and compare it to the desired tuning recommendations for your setup. The tool is quick and easy to download and run and there is a tool for both TSPS and TSIM servers. So this new tool will share a lot of details about the configuration settings and parameters set in your environment and will show us how your environment matches up to expected settings.

 

This is a great tool to verify the configuration of the TSPS and the TSIM for and can make recommendations for tuning changes in the environment.  Support will likely ask you to run it if you open a ticket and there is a concern over performance, sizing, etc... so this tool will be used in numerous environments. This is a live tool, but it is one we are looking to continually evolve. If you have any questions or have feedback about the Health Check tool, please let us know and the team will work to deliver what we can.

 

Users can download the Health Check Tool from the FTP site ftp://ftp.bmc.com/pub/TSOM/HealthCheck/ the file would need to be downloaded to the TrueSight Operations Management component you want to verify. If you choose to run on the TSPS, download to the TSPS, if you choose to run on the TSIM server, download the file to the TSIM server. We would recommend both components and on each component… for example, if you have an HA environment, run on each of the servers.

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The details for installing and running the health check are quick and easy, see below:

Prerequisites

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Free disk space of approximately 500 MB

 

Installing the tool

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1) Download the latest zip file from location ftp://ftp.bmc.com/pub/TSOM/HealthCheck

2) For TSIM, extract the file into %BPPM_SERVER_HOME%

3) For TSPS, extract the file into %TRUESIGHTPSERVER_HOME%

 

Steps to execute the tool

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1) Open a command prompt, navigate to %BPPM_SERVER_HOME%/utility/TrueSightHealthCheck or %TRUESIGHTPSERVER_HOME%/utility/TrueSightHealthCheck and as the TrueSight User or the User you installed with, execute the following:

 

TrueSightHealthCheck.bat

or

sh TrueSightHealthCheck.sh

 

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2) Once the script has executed, it will advise to check the summary report under utility/TrueSightHealthCheck/reports e.g. Please check TrueSight health summary report at C:\Program Files\BMC Software\TrueSight\utility\TrueSightHealthCheck\reports\<TSIM_TruesightHealth_2019082801530>.html for more details.

 

 

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Steps To uninstall

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TSIM:

Delete the folder %BPPM_SERVER_HOME%/utility/TrueSightHealthCheck

 

TSPS:

Delete the folder %TRUESIGHTPSERVER_HOME%/utility

 

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If you have any questions about the execution of the Health Check tool, contact BMC Customer Support.

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A brief overview of what the Health Check tool does on the TSIM and TSPS servers - the steps are the same on each server, the underlying checks made are TSIM/TSPS specific.

 

Copy the tool to the TSIM server/TSPS server, and then execute the tool by running the .bat or .sh script mentioned in the readme.

 

The command prompt will show the steps which are being processed by the Health Check tool.

 

There are 10 steps taken in the Health Check Tool

 

Step 1 - initializes the tool – sets environment variables needed for the tool

Step 2 - validates the OS prerequisites for running the Health check tool

Step 3 - validates the OS configuration for running TSIM – the same as the installer – checks OS, RAM, CPU, disk space, etc

Step 4 - validates the performance tuning parameters as per our documentation. It includes heap settings, garbage collection settings, etc..

Step 5 - validates the properties most commonly used in the product (TSIM) – looks for duplicate parameters, Control M characters, etc

Step 6-  validates to see if a particular message exists in the log file – any errors or concerns

Step 7 - runs several checks against the database and will check Oracle tuning parameters, MFD counts, instance counts, etc.

Step 8 - validates the ports between components and will validate if there are any issues in connecting the TSIM to the TSPS tool

Step 9 - executes the scripts used for netstat details OS patch levels, important version details, etc.. the details are captured in the Summary Report

Step 10 - consolidates all the reports generated in the steps above and creates the Summary Report – it will show the path to the Report which was generated as a result of running the tool

 

If any of these steps fail, the health check tool will continue past the step which failed but can continue through the rest of the steps. Once the script is run, a report is generated with the results

and the summary report will show in the reports folder with the timestamp. Open the report in either a Browser or via Excel.

 

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If you are still not convinced the Health Check tool is for you, register for the upcoming Webinar for the Health Check Tool and see for yourself what it can do!

 

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Webinar - The New Health Check tool | TrueSight Operations Management

Sign up for the TrueSight Webinar on the TrueSight Operational Management Health Check Tool

What     30-minute best practices webinar
When    Wednesday October 9th, 10am CDT (US)
Where   WebEx (see below)
Who      TrueSight Operations Management users of any experience level

 

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The BMC Assisted MIGration Offering, or AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from an older, to a newer supported version.  By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. An upgrade expert will then review your plan and offer advice and suggestions to ensure success through proper planning and testing.

The AMIGO program consists of a Starter Phase and a Review Phase.  Each phase is initiated by opening a support case and ends when the case is closed.

In the Starter Phase, an AMIGO Starter case is opened.  Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade and address any questions you may have.  The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.

In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date.  A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions.  As needed, a follow up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.

The AMIGO program includes:

» A “Question and Answer” session before you upgrade

» A review of your upgrade plan with Customer Support

» An upgrade checklist

» Helpful tips and tricks for upgrade success from previous customer upgrades

» A follow-up session with Customer Support to let them know how it went. This will help BMC to enhance the process.

 

To get started, please review the details here:

https://docs.bmc.com/docs/TSOperations/113/amigo-checklist-for-truesight-operations-management-814553031.html

 

Then open a BMC Support issue containing your environment information (product, version, OS, etc.) and the planned date of the installation, if known. We will contact you promptly, and work with you to ensure a successful and timely outcome.

 

 

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000172747  "Optimistic check for FedCacheRuntime status failed." error in the TrueSight.log file, what is the cause, is it harmless?

000172664  Unable to install TSPS 11.3.02 on Linux in silent mode due to missing library libXrender.so.1

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000173377  Can I get a list of Patrol Agents currently experiencing "The following policies could not be applied"?

 

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