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Are you getting the most from your TrueSight implementation? Are you in need of more best practice recommendations? Are you interested in real world examples of how TrueSight is implemented? If you answered YES to any of those questions, look no further. BMC has just what you need. Have you heard of the TrueSight Webinar series? If not, you are missing out. The TrueSight Webinar series arranged by the magnificent Seth Paskin is a series designed to help TrueSight users make the most of their TrueSight environment.  The Webinar series has been around for some time now and we hope it continues to help meet your TrueSight needs. The series does not just cover TrueSight Operations Management. There are topics for various suite components such as TrueSight Server Automation, TrueSight Capacity, TrueSight Orchestration, and even TrueSight Smart Reporting.


There was even a Webinar session today!!! Do not worry, if you missed it, you can view the recording here:

Recording: Load Balancing in TrueSight Operations Management  - Load Balancing in TrueSight Operations Management


Webinars take place every other Wednesday at 10am Central US time. Webinars are hosted on WebEx. Links to RSVP, add to calendar and get more information can be found by clicking on the topic title in the table on the calendar page - TrueSight Best Practices Webinar Calendar


The calendar has the links to all previous sessions as well as details about future sessions. For example, you do not want to miss March and April sessions, where we have a lot of our Platinum Engineers presenting hot topics for various components. These sessions will help improve your overall knowledge of the specific topic and if you have any new topics you can share recommendations with the Community as well.


3/13/2019Investigate Tool in TrueSight Capacity OptimizationDima Seliverstov
3/27/2019Monitoring Java Memory Utilization in TrueSight Operations MgmtBryan Meranda
4/10/2019Migrating PCM to CMA using Conversion Scripts for TrueSight Operations MgmtJon Brent Fournet
4/24/2019Scalability vs. Availability in TrueSight OrchestrationKapil Dingore
Sumeet Hemnani



Past topics have included:


TrueSight Operations Management

Heartbeat Monitoring in TrueSight Operations Mgmt

Moving Beyond Dynamic Baselines in TrueSight Operations Mgmt

Synthetic Metric Rules in TrueSight Operations Mgmt

Smart Reporting in TrueSight Operations Mgmt 11.3.x


TrueSight Capacity

Investigate Tool

Custom Views

Agent based collection

Migrating Custom Views from TrueSight Capacity Optimization from 10.x to 11.x


TrueSight Server Automation

Smart groups

Live Reporting


Not on the TrueSight Suite just yet, or perhaps you are using an earlier version? BMC has you covered. The Webinar series does date back to BMC ProactiveNet Performance Management and TrueSight 10.x. Click this link to see these sessions - Connect with BMC TrueSight Operations Management v10.0 Best Practices Webinar Series


There are endless possibilities for topics, so if you have an area where you want to see more in-depth examples or best practice recommendations, please let us know. These Community Webinars are designed to help you get the most out of TrueSight. So what are you waiting for? Sign up for an upcoming session today!







TrueSight 11.3.01 is here!!!!!…

The BMC Assisted MIGration Offering, or AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from an older, to a newer supported version.  By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. An upgrade expert will then review your plan, and offer advice and suggestions to ensure success through proper planning and testing.

The AMIGO program consists of a Starter Phase and a Review Phase.  Each phase is initiated by opening a support case, and ends when the case is closed.

In the Starter Phase, an AMIGO Starter case is opened.  Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade, and address any questions you may have.  The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.

In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date.  A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions.  As needed, a follow up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.

The AMIGO program includes:

» A “Question and Answer” session before you upgrade

» A review of your upgrade plan with Customer Support

» An upgrade checklist

» Helpful tips and tricks for upgrade success from previous customer upgrades

» A follow-up session with Customer Support to let them know how it went. This will help BMC to enhance the process.


To get started, please review the details here:


Then open a BMC Support issue containing your environment information (product, version, OS, etc.) and the planned date of the installation, if known. We will contact you promptly, and work with you to ensure a successful and timely outcome.





New Knowledge Added over the last month:



000164282 How to generate a list of Patrol Agents within the TrueSight Presentation Server database with policies applied

000164118 Timeout when trying to push TSPS CMA packages

000164647 TrueSight Infrastructure Management 10.x, 11.x Support Oracle 18c for the TSIM database

000164465 msend utility on Fedora 28+ says => not found

000164421 Event Rule Administration showing Rule(s) status as ‘None’

000164146 TSPS 11.x - Login Forbidden from accessing 'Integrations' and 'Remedy SSO' Administration options

000163701 Why would one not receive email from the TrueSight/BPPM server with subject ‘x BMC TrueSight/ProactiveNet Process is not running on <host> when the TSIM process is stopped

000164978 Error in the CMAKMPush.log when attempting to deploy a PATROL Agent package in TSPS 11.3.01 - Reason Missing PATROL Agent's home path for, can not recover as Agent Version is less than 10.7.00, current Agent version : V10.0.00i

000165050 TSPS shows a timeout page after applying certificates

000165051 Is there a performance concern when stacking host specific policies using the same precedence in TrueSight Presentation Server 10.x, 11.x?



Feedback Request:

We’re back with our monthly blog and we’re open to hearing your thoughts on topics and areas of concern which may be of benefit to you! Post your comments regarding what you want to see!