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If you are using TrueSight version 11.0.00 we encourage you to update to Fix Pack 3 which was released earlier this month. There are a number of fixes for issues encountered after the previous fix packs. The good thing is that the fix packs are cumulative and will contain all the fixes from FP1 and FP2. We wanted to be sure to spread the word with possible freezes on installations before the end of the year, so we wanted to share the details of Fix Pack 3 in the Community!




Fix packs do not contain all of the files that are required for a complete product installation. Before you install the fix pack, you must have previously installed the base version of the product. Please ensure you have the base version 11.0.00 installed.


Fix Pack 3 bring us a few new enhancements to note:



Enhanced Presentation Server logging


TrueSight Presentation Server now supports the following commands:


    tssh logger debug on -n all

  tssh logger debug off -n all


This allows users to blanket the debug options, rather than enabling/disabling loggers individually.

For more information, see  Enabling logging of the Presentation Server


Enhanced KB migration while upgrading TrueSight Infrastructure Management


You can upgrade TrueSight Infrastructure Management even if you have not migrated your KB customization. You must ensure that the POMEnabled property in the mcell.conf file is set to Yes.

You would probably want to migrate the custom KB, so to do that, please use the following;

To migrate the KBs for custom cells, perform the following steps:


    Follow the instructions at Using the mmigrate utility.

    Compile and restart the custom cells. For more information, see Compiling a Knowledge Base - mccomp

See also -  Applying feature packs or fix packs on the Infrastructure Management server .


Enhanced device consolidation


Devices can now be consolidated by using aliases and short names.

If the same device is monitored and discovered by multiple PATROL Agents, then each PATROL Agent informs the InfrastructureManagement Server that it has discovered the device as shown in the following figure.


However, the Infrastructure Management Server is able to detect that the same device has been discovered by various PATROL Agents. Therefore, in the All Devices page, If the same device has been discovered by multiple PATROL Agents, Infrastructure Management does not display the device each time it is discovered. Instead, it displays the device only once in the Device Name column. The Agent column uses the count mechanism to display the number of agents that have discovered the device.


You can click the count link to view all the agents that have discovered the device.

The new feature allows more flexibility in consolidation.


For more information, see Consolidating devices in the administrator console


New tssh command to reinitialize events in the Presentation Server


When you modify an existing custom event class definition in the Infrastructure Management server, you need to reinitialize the events on the Presentation Server so that it displays the latest modified events data from the connected Infrastructure Management server. you can run the tssh event reinitialize command on the Presentation Server to reinitialize the events data. When you run this command, latest events data as per the modified class definition is reloaded into the Presentation Server. For more information, see Reinitializing events in the Presentation Server.



New tssh and pw commands to create and import certificates


Many of you have seen the pain and struggle with the secure certificates. It is necessary, but also complicated and long. I posted about certificates some time ago, see post.

The Presentation Server and Infrastructure Management server provide a set of CLI commands to create, import, list, delete, and verify the certificates easily and quickly. You enter a few basic details and the certificate creation and import happen without any further user intervention. For more information, see Implementing certificate deployment in TrueSight Operations Management using scripts.


Configuring Self-health monitoring for the TrueSight Operations Management components


A new section for configuring self-monitoring for the following components is added to the documentation, this does not add any new functionality, but the team wanted to update the documentation to help make the setup of self monitoring a bit easier for these specific components:


    Set up self-monitoring for Remedy SSO and configuring the default PostgreSQL DB for self-monitoring

    Set up self-monitoring for the TrueSight Presentation Server and configuring the default PostgreSQL DB or Elasticsearch DB for self-monitoring

    Set up self-monitoring for the TrueSight Infrastructure Management server and configuring the default SQL Anywhere DB or the supported Oracle DB for self-monitoring




For more information, see Configuring Self-Health Monitoring capability for TrueSight Operations Management.


Setting up a load balancer for TrueSight Operations Management


The documentation now includes a topic on how to prepare and configure a load balancer for TrueSight Operations Management. There are details for the HA environment as well as where to place the load balancer in your TrueSight configuration. We even provided some Use Case information to help match your needs. For more information, see Guidelines for load balancers.



Known and Corrected Issues

The lists of the known and corrected issues are broken down by TrueSight component

TSPS details are listed here

TSIM details are listed here

Application Visibility details are listed here


There are many fixes and our listings cover the previous fixes from earlier fix packs so I would definitely recommend using our handy filter if you want to search for a specific issue or defect.




Downloading the fix pack


You obtain the installation files for the TrueSight Operations Management solution from the BMC Electronic Product Distribution (EPD) site. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company. Visit and click Product Downloads to access the EPD site. There are different files for each component, so depending on your TrueSight Operations Management components, you may need to download 3 files (TSPS, TSIM, and App Vis)


- Warning - Please take a backup or snapshot

Before applying this fix pack, make sure that you have an OS backup or a VM snapshot of all affected systems. If this is not possible, make sure that you back up the individual TrueSight Operations Management components.


Installation Steps

To install Fix Pack 3 for TrueSight Operations Management 11.0.00, follow the sequence at  Applying feature packs or fix packs.

We do see questions from time to time regarding the order of installation. Here is a quick flow of the order to install the fix pack components


When preparing for the installation there are several pre-installation tasks which need to be performed. They are important to the successful implementation of Fix Pack 3.


Step 1: Step through the preinstallation tasks. Several steps for each component used



App Visibility


Step 2: Install the Presentation Server fixes using the details representing your configuration below:


Standalone mode

High Availability


Step 3: Install the feature pack or fix pack on Infrastructure Management - consists of several phases


Phase A – Install on the Integration Service and Remote Cell using one of these options

Standalone mode

High-availability mode


Phase B – Install on the Infrastructure Management server using one of these options

Standalone mode


Application high-availability mode


High-availability OS cluster mode


Disaster recovery mode


Phase C – Set up the Infrastructure Management environment

Step 4: Install the feature pack or fix pack on App Visibility Manager

Phase A – Install on the App Visibility Manager server


Phase B – Install on the licensed agents


Task 1 – Install on the App Visibility agent

Task 2 – Install on the Synthetic TEA Agent




TrueSight 11.3.01 is here!!!!

The BMC Assisted MIGration Offering, or AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from an older, to a newer supported version.  By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. An upgrade expert will then review your plan, and offer advice and suggestions to ensure success through proper planning and testing.

The AMIGO program consists of a Starter Phase and a Review Phase.  Each phase is initiated by opening a support case, and ends when the case is closed.

In the Starter Phase, an AMIGO Starter case is opened.  Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade, and address any questions you may have.  The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.

In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date.  A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions.  As needed, a follow up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.

The AMIGO program includes:

» A “Question and Answer” session before you upgrade

» A review of your upgrade plan with Customer Support

» An upgrade checklist

» Helpful tips and tricks for upgrade success from previous customer upgrades

» A follow-up session with Customer Support to let them know how it went. This will help BMC to enhance the process.


To get started, please review the details here:


Then open a BMC Support issue containing your environment information (product, version, OS, etc.) and the planned date of the installation, if known. We will contact you promptly, and work with you to ensure a successful and timely outcome.






New Knowledge Added over the last month:



000161445 TSPS does not start on one node but runs fine on the other


000161169 Unable to login to TSIM with message:invalid user or password because of the certificate missing in TSIM server


000160936 Integration service fails to connect to TrueSight Infrastructure Management Server


000160570  "Child Server version is lower than Central Monitoring Administration version, please upgrade the child server" seen in the CMA console


000160462  Not seeing all devices from the child groups in the parent group in TSPS


000160418 Is it possible to change the hostname of Atrium/Remedy SSO, TrueSight Presentation and Infrastructure Management server after installaion?


000161054 After an upgrade of TSOM - Individual graphs in dashboards and device graphs are breaking intermittently


000160751  When configuring the ITDA component within TSPS 11.x, ITDA is displaying the following error "Registration Error - Component is unreachable on ITDA component"


000160661 The TSIM server can talk to the remote cell, but even launching the Admin Console from the TSIM server, it cannot connect to the remote cell


000160478 Publish fails with 'ERROR (120006): Instance not found' and additional 'Unexpected...' errors