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BMC is proud to announce that TrueSight 11.3.01 is available as of this week. This is the latest release of the TrueSight Operations Management Suite and offers several new features and enhancements to help ensure your enterprise modeling is running smoothly.

 

Let’s take a quick look at what is new in this release.

 

System requirements validation for installing or upgrading Infrastructure Management and Presentation Server

When you install or upgrade Infrastructure Management or Presentation Server, the installer validates if the system requirements for a large setup are met and only then allows you to proceed with the installation or upgrade. After the installation or upgrade, the system requirements are validated every time that you restart the product.

 

However, in a test environment, you can skip the validation of system requirements and install or upgrade the product. You can do this by running the installer with the -J MINIMAL=true parameter. For more information, see the installation and upgrade instructions.

 

Similarly, you can start the Infrastructure Management or Presentation Server service only when your system meets the system requirements. However, in a test environment, you can force the service to start by making some configuration changes.

 

 

Added Operating System Support for each TS Component

TrueSight Infrastructure Management Server

The TrueSight Infrastructure Management server now supports the following operating systems:

  • Red Hat Enterprise Linux (64-bit version): 7.4
  • SUSE Linux Enterprise Server (64-bit version): 12 SP3
  • Oracle Linux Server (64-bit versions): 6.9 and 7.4

TrueSight Presentation Server

The TrueSight Presentation Server now supports the following operating systems:

  • SUSE Linux Enterprise Server (64-bit version): 12 SP 3
  • Oracle Linux Server (64-bit versions): 6.9 and 7.4

App Visibility Manger Server

The App Visibility Manager Server components now support the following operating systems:

  • Red Hat Enterprise Linux (64-bit versions): 6.9 and 7.4
  • SUSE Linux Enterprise Server (64-bit version): 12 SP3

TrueSight IT Data Analytics

TrueSight IT Data Analytics  now supports the following operating systems:

  • Red Hat Enterprise Linux version 6.9, 7.4
  • SUSE Linux Enterprise Server 12 SP 3
  • Oracle Linux Server 6.9, 7.4

 

With the additional platforms being added, BMC has discontinued support for some operating systems for each component as well. Please be sure to take note:

Discontinued Operating System Support for each TS Component

TrueSight Infrastructure Management

The TrueSight Infrastructure Management server no longer supports the following operating systems:

  • Red Hat Enterprise Linux (64-bit version): 7.2
  • SUSE Linux Enterprise Server (64-bit version): 11 SP3
  • SUSE Linux Enterprise Server (64-bit versions): 12 and 12 SP2

 

TrueSight Presentation Server

The TrueSight Presentation Server no longer supports the following operating systems:

  • SUSE Linux Enterprise Server (64-bit version): 12 SP 2
  • SUSE Linux Enterprise Server (64-bit version): 12
  • SUSE Linux Enterprise Server (64-bit version): 11 SP 3

 

App Visibility Manager server

The App Visibility Manager Server components no longer support the following operating systems:

  • Red Hat Enterprise Linux (64-bit versions): 6.6, 6.7, 7.0, and 7.1
  • SUSE Linux Enterprise Server (64-bit versions): 12.0

 

App Visibility Manager Server no longer supports the following versions of App Visibility agent for Java:

  • Oracle WebLogic Server 12c: Oracle 1.6
  • Apache Tomcat 7.x: Oracle 1.6

 

Application server and App Visibility agent for Java version support

 

App Visibility Manager Server no longer supports the following application servers:

  • IBM WebSphere Application Server (Full Profile) 7.0.x
  • IBM WebSphere Application Server (Full Profile) 8.0.x
  • Oracle WebLogic Server 10gR3
  • Oracle WebLogic Server 11g

 

App Visibility Manager Server no longer supports the following versions of App Visibility agent for Java:

  • Oracle WebLogic Server 12c: Oracle 1.6
  • Apache Tomcat 7.x: Oracle 1.6
  • Apache Tomcat 7.x: Oracle 1.6
  • IBM WebSphere Application Server (Full Profile) 8.0.x
  • Oracle WebLogic Server 10gR3
  • Oracle WebLogic Server 11g
  • Apache Tomcat 7.x: Oracle 1.6

 

TrueSight IT Data Analytics

The TrueSight IT Data Analytics no longer supports the following operating systems:

  • Red Hat Enterprise Linux version 6.7
  • Red Hat Enterprise Linux version 7.2

 

 

Data visualization enhancements

Enhanced synthetic metric rules and synthetic health analysis

  • Multiple metrics: You can define metric rules to generate a single event if multiple metric thresholds are breached. You can define the event to be generated only if all of the thresholds are breached or if any of the thresholds are breached; in either case only generating a single event. (DRTSO-28854, DRTSO-36145)
  • Violation frequency: New definition of the frequency of violations occurring helps you control the number of events that open. (DRTSO-28828)
  • Multiple locations: You can define metric rules for a percentage of locations, or multiple specific locations. (DRTSO-28853, DRTSO-33966, DRTSO-36562)
  • Notification email: You can define email addresses per synthetic metric rule either overriding the global email notifications that apply to all other applications or in addition to them. (DRTSO-28851, DRTSO-28852)

  For details, see Configuring and managing synthetic metric rules.

 

Metrics+and+Thresholds+Pearl+enhancements.png

 

You can analyze the synthetic health of your transactions and drill down to investigate issues in locations and the violations that contribute to specific events. For details, see Investigating application issues reported by synthetic health events.

 

 

New end-user experience monitoring dashlets

Enhanced monitoring capabilities for the App Visibility proxy enable expanded data collection for end user experience monitoring. The new infrastructure provides a high-availability environment for the proxy and historical data.

You can now collect end user experience information for several different page navigation elements so that you can better understand the end user experience and pinpoint issues for faster resolution. The following end-user experience dashlets are available:

 

  • End User Experience Overview: Displays an overview of metrics that influence the end-user experience. For details, see End User Overview dashlet
  • End User Experience Metrics: Displays the performance impact and frequency of a variety of end user metrics and attributes. For details, see End User Experience Metrics dashlet

The enhanced End User Experience Metrics dashlet replaces the Application Client Breakdown dashlet, which is no longer available.

 

 

Added support for tracing asynchronous technologies

Asynchronous transactions method is now supported with TrueSight App Visibility Manager.

The product’s code level view enables you to pinpoint the code behind the recorded instance. App Visibility drills down to the code of the trace.

When you view the code level for a trace, you can now see the parts of the trace that use asynchronous technologies in the tree or table view. The supported asynchronous technologies include the .NET framework Task-based Asynchronous Pattern (TAP) and Java JDK executors.

trace_details_async_node.png

 

For more information, see Viewing a trace at the code level

 

 

Reintroduced support for Atrium Orchestrator Triage and Remediation Workflows

The following Triage and Remediation workflows are now supported:

  • Agent Restart
  • ESX Host Down
  • Host Down

For more information, see Integrating with Atrium Orchestrator to enable the Triage and Remediation workflow

 

 

Usability improvements

You can now generate monthly consumption-based license usage reports that display the average reports of the following components:

  • Third-party events
  • Data streams
  • Cloud streams
  • Sentry streams

 

cbl_enhancement_page.gif

For more information, see Viewing and exporting the License Usage - Consumption Data report

 

 

Activate or deactivate data collection at the PATROL Agent by configuring filters in a monitoring policy

You can now activate or deactivate a PATROL Agent parameter that stops or starts data collection and event generation in the PATROL Agent. You can do this by configuring filters in a monitoring policy in the TrueSight console.

This feature avoids the redundant data collection and event generation in the PATROL Agent when you have applied a monitoring policy to restrict the data and event flow to the Infrastructure Management server.

 

activate_deactivate3.png

 

For more information, see Defining a monitoring policy

 

 

New parameters for the API that lists details of all the policies

With this release, the list API has new parameters that can help you list policies based on additional conditions.

These parameters allow you to list details of all the policies based on a list of monitoring criteria, such as the monitoring solution name, version, monitor type, and so on. You can add these parameters in the request body while running the API (with the POST method).

 

For more information, see Listing details for all the policies API.

 

New operator for selecting Agents while creating a policy

While creating a policy, you can now use the in list operator for selecting Agents. The value of the in list operator can be a comma-separated list of Agent host names.

 

 

 

For more information, see  Defining a monitoring policy

Agent+selection+criteria.png

 

App Visibility notification channels in the TrueSight console

Notification channels for App Visibility events and Synthetic Monitor events can now be defined in the TrueSight console. The following channels are available:

  • Email
  • Syslog
  • SNMP

 

See Managing App Visibility notification channels for more details.

AV_Edit_Notification_Channels+(1)+(1).png

 

 

TrueSight Synthetic Monitor execution log retention

For every synthetic Execution Plan, you now have the option to set how the execution logs are saved. By default, execution logs are saved only for executions that encounter errors. This default option is implemented on existing Execution Plans for upgraded systems as well. See Editing an application's synthetic settings for more details. (DRTSO-13560)

  syn_Ex_Log_settings.png

 

TrueSight Synthetic Monitor fault tolerance for intermittent script errors

Intermittent script errors (7, 65, and 83, for error facility 71 - Browser Engine), which are usually caused by temporary conflicts between the script and local system environmental factors, are now handled differently. If one of these errors is encountered, the script is retried (three times). If one of the retries is successful, no error is recorded. If the errors persist, they are classified as execution errors.

 

Health event status of App Visibility components and Synthetic TEA Agents

The status of health events for App Visibility and Synthetic TEA Agent is now set to Moderate. (DRTSO-22877)

 

Documentation Improvements

Enhanced installation documentation

The TrueSight Operations Management installation documentation is redesigned for ease of use. The highlights are:

  • A sequenced path to perform the installation.
  • Better navigational assistance with the “Where you are” map and information about the next step in the installation process.
  • Every installation procedure is designed as an end-to-end topic for better readability and to avoid page switching.

Doc_mapping_table.png

We have added step by step instructions so it is clearer which steps are next in the process of installing. We hope that you find these improvements most helpful. Please do let us know your feedback.

 

Added certificate troubleshooting documentation

Newly-added certificate troubleshooting documentation helps you resolve some of the problems that you may face while creating and importing signed certificates for the TrueSight Operations Management components. For more information, see Troubleshooting security certificate issues.

 

 

All of this plus many other defect fixes and performance improvements help make this a great release! With all these new enhancements, what are you waiting for? Start planning your upgrade today? Still hesitant? Use our AMIGO program to allow BMC to review your upgrade plan to ensure a smooth upgrade.

 

AMIGO.jpg

 

TrueSight 11.3.01 is here!!!!!…

The BMC Assisted MIGration Offering, or AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from an older, to a newer supported version.  By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. An upgrade expert will then review your plan, and offer advice and suggestions to ensure success through proper planning and testing.

The AMIGO program consists of a Starter Phase and a Review Phase.  Each phase is initiated by opening a support case, and ends when the case is closed.

In the Starter Phase, an AMIGO Starter case is opened.  Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade, and address any questions you may have.  The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.

In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date.  A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions.  As needed, a follow up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.

The AMIGO program includes:

» A “Question and Answer” session before you upgrade

» A review of your upgrade plan with Customer Support

» An upgrade checklist

» Helpful tips and tricks for upgrade success from previous customer upgrades

» A follow-up session with Customer Support to let them know how it went. This will help BMC to enhance the process.

 

To get started, please review the details here:

AMIGO checklist for TrueSight Operations Management - Documentation for BMC TrueSight Operations Management 11.3 - BMC D…

 

Then open a BMC Support issue containing your environment information (product, version, OS, etc.) and the planned date of the installation, if known. We will contact you promptly, and work with you to ensure a successful and timely outcome.

 

 

Using TSPS 10.7 or earlier in HA – you need to read this

For TSPS 10.7 and earlier if you have an HA environment, there is more interaction between primary and secondary than heartbeats and cell activity.  Turns out that as elastic search grows on the primary it begins to write “shards”, actual log files to the secondary TSPS HA.  There is no cleanup of those logs. If the Secondary TSPS disk space gets low there is a significant performance impact.

 

For some customer environments, this may be seen with multiple hprof files on the TSPS Secondary server. One case has so many hprof files that disk space on the Secondary was below 10%.  In our example, elastic search heap memory was 20gb on startup of the Primary HA and we were running out of memory every 2 days with max heap of core server at 36gb.  We cleaned up secondary disk space removing the hprof files, stopped and restarted both primary and secondary TSPSs. Wow, the primary’s core server heap memory now started at 10gb instead of the 20gb we were used to seeing.

 

From an I/O standpoint the primary was writing 100mb sized files called indexserver.log. The error that was key to figure this out was from the TSPS session.stdout.###### file:

[cluster.routing.allocation.decider] [Molly Hayes] high disk watermark [90%] exceeded on [qE7LUa9RS46zvDzLty-2Vw][Icarus] free: 4.6gb[2.3%], shards will be relocated away from this node

 

 

The errors pointed us to KA 000153264

The KA provides how to setup rolling logs for the indexserver.log file. If you are seeing performance issues in HA environments, please check for indexserver.log files on the Primary server. Need help? Please contact Support and open a case and we will be glad to help.

 

 


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New Knowledge Added over the last month:

 

000154694 Is there a way to export the deployable packages from one TSPS server to another?

 

000154665 SDIG will only look for the SDIG_POLLER_TIMESTAMP data instance on the pncell of the TSIM Server.

 

000154619 Is it really necessary to set the VMWare CPUs and Memory to dedicated on the TSOM server instances?

 

000154612 Can you install Atrium SSO and TrueSight Presentation server on the same server?

 

000154556 How does the TSIM HA failover process work?

 

000154446 How to remove duplicate devices in the TSPS

 

000154345 How to troubleshoot ‘Service model’ sync issues in TSOM

 

000154312 Not seeing the Events populate to the Group level, device duplication (FQDN and short name), and messages are not showing up properly for users based on role based access

 

000154599 Unable to login to TSIM Administration console

 

000153869 After installing 10.7 FP3 admin console, it is not possible to proceed past the logon screen.

 

 

 

 

 

 

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We want to hear from you. What do you want to see more of or less of in these monthly posts? Are these posts helpful to you? Let us know, post your comments!

 

 

Looking for a previous blog posting? Find it here: BMC TrueSight Pulse Blogs