Share This:

Have you made the transition to TrueSIght? If not, we definitely recommend you start planning now. TrueSight is the next generation product from the ProactiveNet Performance Management line. TrueSight is the enterprise wide solution for data and event management. TrueSight 10.7 was released March 28, 2017 and we have had several users successfully upgrade to this latest version.




What is in it for you when you upgrade?

Other than the bug fixes, the latest code base, and improved stability, there are several new features in TrueSight. We continually strive to improve the end user experience and with that, we add new features which might be of interest to you.


Here are some of the top new features in 10.7:


OS Support
Added support for more OS versions for TrueSight Presentation Server and TrueSight Infrastructure Management components

•Red Hat Enterprise Linux 7.3 (64-bit)

•Oracle Linux Server 6.8 and 7.3 (64-bit)

•Microsoft Windows 2016 - Standard Edition and Datacenter Edition (64-bit)

(Don’t see your OS on this list.. submit an Idea to the BMC Community to request support for your OS)



PATROL Agent updates
Perhaps the most anticipated feature is the ability to update PATROL Agents more effectively! Have hundreds of Agents, need an easy way to update them?

Users are allowed to upgrade PATROL Agents to the latest version using the Deploy and Install packages functionality via the TrueSight console.

Instance-level filter for the PATROL Agent data

You can now configure an instance-level filter while adding monitor types in a monitoring policy. When you add an instance-level filter to a monitoring policy, you can choose to filter out the data, or events, or both. Based on the type of configured filters, PATROL Agents send the collected data and the generated events to the Infrastructure Management server.


Force deploy monitoring solutions for repair
You can now overwrite an existing installed solution with the same version from a deployable package without uninstalling the solution. This is useful if you feel that the installed KM file is corrupted.

Deploy monitoring solutions to multiple PATROL Agent instances
You can now deploy monitoring solutions to multiple PATROL Agent instances that are running on the same host.

Installation directory optional
If you do not know the correct installation directory while creating a deployable package, you can leave the field for specifying the installation directory blank. The correct directory is automatically selected through the BMC_BASE variable. The BMC_BASE variable also automatically selects the correct directory if you enter an incorrect installation directory.


High Availability
You can now install and configure a high-availability environment for Infrastructure Management to minimize downtime and eliminate a single point of failure. Your network administrator can configure Infrastructure Management for high-availability after installation so that the system automatically switches to a standby node if the active node fails or is temporarily shut down.


Group Management
New developments in the handling and management of Groups have been added in this release.

Users now have the option to add automatically synchronized groups as child groups


The TrueSight console provides an option to add an automatically synchronized group as a child group of a manual group that is created. You can select a child group from a list of manual and automatically synchronized groups. The automatically synchronized group names are displayed along with their associated Infrastructure Management server names enclosed in the parentheses


We also see the ability to see new filters in Groups and total monitors in Group Details views


•The Groups page now includes Manual and Synchronized filters. The existing Default group filter is replaced by these two new filters.

•The Groups page now includes the Show Group Type Filter option, which is supported from both the Tile and Table views. You access this new option from the  icon on the Groups page. 

•The Group Details page now includes a new Total Monitors count field, which displays the total number of unique monitors associated with a group and its subgroups.


New dynamic event groups filter type

You can use a new advanced filter type called dynamic event groups to combine events based on certain criteria or conditions. Dynamic event groups are set of events that are created dynamically based on event slot that you specify.


Create rule-based groups with multiple conditions
In TrueSight Infrastructure Management, you can now create advanced rule-based groups to monitor resources in an organized manner. You can add one or more rules, and set multiple conditions to select devices or monitors.

These are just some of the new features found in this release. I encourage you to review the full list here and to start planning your migration/upgrade today!



Short on time? It's too hard to plan the upgrade? Let us help you!

If you are interested in migrating to TrueSight 10.7 or upgrading to TrueSight 10.7, please take advantage of our free AMIGO program. Haven’t heard of AMIGO? Here are the details:


The BMC Assisted MIGration Offering, or AMIGO, is a program designed to assist our customers in planning and preparing for product upgrades from an older, to a newer supported version.  By engaging with BMC Technical Support Analysts, you will be provided with materials containing guidelines and best practices to aid in compiling your own upgrade plan. An upgrade expert will then review your plan, and offer advice and suggestions to ensure success through proper planning and testing.

The AMIGO program consists of a Starter Phase and a Review Phase.  Each phase is initiated by opening a support case, and ends when the case is closed.

In the Starter Phase, an AMIGO Starter case is opened.  Reference material will be provided and a call with a Technical Support Analyst will take place to discuss the details of your upgrade, and address any questions you may have.  The AMIGO Starter case will be closed, and the next step will be for you to prepare a documented upgrade plan.

In the Review Phase, an AMIGO Review case is opened preferably two weeks prior to a set upgrade date.  A call will be scheduled with an upgrade expert to review your detailed plan, providing feedback and recommendations, along with answers to any outstanding questions.  As needed, a follow up discussion with a Technical Support Analyst may take place for feedback after the upgrade is performed.

The AMIGO program includes:

» A “Question and Answer” session before you upgrade

» A review of your upgrade plan with Customer Support

» An upgrade checklist

» Helpful tips and tricks for upgrade success from previous customer upgrades

» A follow-up session with Customer Support to let them know how it went. This will help BMC to enhance the process.


To get started, please review the details here:

Then open a BMC Support issue containing your environment information (product, version, OS, etc.) and the planned date of the installation, if known. We will contact you promptly, and work with you to ensure a successful and timely outcome.



Have you heard the news about our Knowledge Base?  

Knowledge Base.png



Knowledge Base – How often do you use the BMC Knowledge Base to search for issues and fixes? Are you frustrated with trying to find the correct results for the products you are using?

Would you like to search the BMC Support Knowledge Base and only see results for just TrueSight/ProactiveNet or if you using these product predecessors, see results for just BEM/SIEM? If so, then take advantage of our pre-filtered search links:


Pre-filtered for TrueSight/ProactiveNet
Pre-filtered for BEM/SIEM


NOTE: You will need to be already logged into BMC Support Central for these URL's to work correctly





Top KAs for TrueSight and BPPM

Interested in the latest topics of interest in terms of most used Knowledge Articles? Head on over to this page for our Top 10 TrueSight/BPPM KAs referenced over the last month.


Feedback Request:

We’re back with our monthly blog and we’re open to hearing your thoughts on topics and areas of concern which may be of benefit to you! Post your comments regarding what you want to see!








Looking for a previous blog posting? Find it here: BMC TrueSight Pulse Blogs