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When considering your upgrade to BPPM 9.6 we wanted to share an issue that has been detected by a few customers. The majority of our users, who have upgraded, have not encountered any issues. However, we did find an issue specific to non “Super Admin” accounts after the upgrade from BPPM 9.5 to 9.6. We have seen this issue where Event collectors, Devices, and Groups are not visible under Global directory for non “Super Admin” accounts.


All roles except "Super Admin” cannot view global groups in the Operations Console. e.g. read-only, data collection operator, service operator, cannot view global groups in the Main accordion within the Operations Console.



Here's an example of how to reproduce the issue in BPPM:


1) Create Role “NEWROLE” with all privileges except Super Admin.

















     Then see the difference in the views in the Operations Console:

     User :






Super Admin:


There is an open defect for this issue, defect QM001869140 and it will be addressed in a future release. For now, we do have a workaround to address the issue.


Please follow these steps:

1) Edit .\pw\pronto\pronet.conf

2) Change:




3) pw system start


For access to the Knowledge Article with the same details as the workaround above, please visit:


Please do not allow this to keep you from upgrading. We recommend that everyone starts to plan their upgrade to BPPM 9.6. If you need assistance, please do not hesitate to take advantage of the free AMIGO program!

The BPPM Assisting MIGration Operations (AMIGO) program is designed specifically to help you upgrade quickly, easily and safely.



The AMIGO program includes:

» A “Question and Answer” session before you upgrade

» A review of your upgrade plan with Customer Support

» An upgrade checklist

» Helpful tips and tricks for upgrade success from previous customer upgrades

» A follow-up session with Customer Support to let them know how it went. This will help BMC to enhance the process.

To get started review the checklist items found here:


Then open a BMC Support issue containing your environment information (product, version, OS, etc.) and the planned date of the installation, if known. We will contact you promptly, and work with you to ensure a successful and timely outcome.




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Now, there is a new way to watch Connect with BPPM Webinars, via iTunes Podcasts.


To get started click Connect with - TrueSight Infrastructure Management (BPPM) Series to subscribe to the podcast. 

Once you have subscribed they will automatically be synced based on your subscription options as the webinar videos are posted.

All previously recorded webinars are also available


Please let us know if you have any issues with accessing the webinar series. All feedback is welcome.

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