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It has been asked, whether BPPM 9.6 has the ability to collect and send out details regarding data gaps or data inconsistencies as is the case with previous versions of BPPM.


The answer is : Yes, we do have the ability to generate a data consistency report. While the need to rely on these reports has dramatically decreased with the release of BPPM 9.6, they are still produced and can be easily turned on or off with configuration settings. Data gaps are fewer and far between and if they do appear, this report can help identify the area of concern.


Here’s some basic information on the Data Collection and Consistency Status Problem report in BPPM 9.6:

We still produce a “Data Consistency” report and email it to the Admin email address, it just has a different layout than in previous versions.




The Data Collection and Consistency Status Problem report is a consolidated report of both Data Gap and Data Collection. You can get the Data collection Status reports with URL at http://<bppm_server>/snapshots.



This report is sent to the email address of the recipients listed in the pw/etc/hosts/admin_user file. By default, report generation is enabled and gets generated every 720 minutes (12 hours).  You can turn off the report generation by modifying the pronet.rate.datagapcheck.enable property of the pw\pronto\conf\pronet.conf file, such that:




You can also modify the time interval of the report by updating the value of the pronet.rate.collcheck.checkinterval property in thepw\pronto\conf\pronet.conf file. The minimum time you can set for the report getting generated is 120 minutes.



•The first report is generated at the time interval of 1440 minutes (24 hours) and the configuration time is doubled after every restart of the BMC ProactiveNet Server.

•Data Gap is not applicable for streaming instances


To get a detailed output of the report by email, set the following property value of the pw\pronto\conf\pronet.conf file to 1:


The default value is zero.



For information about changing email settings in Data Collection & Consistency Status Problem Report, see Configuring e-mail settings to receive alerts. You can also run the pw test mail command to see the email configuration for emailing these reports.

Have you seen data collection issues and inconsistent status problems with previous versions? If so, we encourage you to upgrade to 9.6 in the new year. Still have concerns about the upgrade? Let us help you. The BPPM Assisting MIGration Operations (AMIGO) program is designed specifically to help you upgrade quickly, easily and safely.


The AMIGO program includes:

» A “Question and Answer” session before you upgrade

» A review of your upgrade plan with Customer Support

» An upgrade checklist

» Helpful tips and tricks for upgrade success from previous customer upgrades

» A follow-up session with Customer Support to let them know how it went. This will help BMC to enhance the process.



To get started review the checklist items found here:


Then open a BMC Support issue containing your environment information (product, version, OS, etc.) and the planned date of the installation, if known. We will contact you promptly, and work with you to ensure a successful and timely outcome.



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Looking for a previous blog posting? Find it here:BMC TrueSight Support Blogs



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