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Webinars are back!


Our first topic for this series is, “Managing & Resolving Data Gaps in BPPM” and is scheduled for July 18th. This Webinar covers proper architecture and configuration to avoid data gaps in BPPM v8.6 and v9.0.  The process of troubleshooting and resolving data gaps is also covered.  Specific scenarios that cause data gaps are also included.


Topic: BPPM Webinar Series: Managing & Resolving Data Gaps in BPPM
Host: Cedric Rawls
Date and Time: Thursday, July 18, 2013 10:30 am, Central Daylight Time (Chicago, GMT-05:00)
To register for the online event
1. Go to
2. Click "Register".
3. On the registration form, enter your information and then click "Submit".


Once the host approves your registration, you will receive a confirmation email message with instructions on how to join the event.
For assistance, please contact Cedric Rawls at:

Future sessions in the series will cover other significant areas within our BPPM monitoring solution such as:

-        Duplicate Devices

-        Migration

-        Intelligent Incidents and Event Management

-        vSphere Monitoring

-        Administration of BPPM


Links to previous webinar series recordings are located below:
BPPM 8.6 Best Practices Webinars
BPPM 9.0 Best Practices Webinars


If you know of anyone who wants to be included in the notices/invites, please send an email to Cedric Rawls


Trending this month: SNMP Monitoring in ProactiveNet


We see many different types of issues with ProactiveNet and we do our best to help customers get up and running as quickly as possible.


One topic where we have received a few questions over the last month has to do with SNMP polling/monitoring within ProactiveNet.

Does BPPM 9.0 support SNMP get polling? The SNMP adapter is marked deprecated in the Admin Console and the SNMP Configuration Manager, based on the documentation, appears to only be a TRAP receiver. Is there a polling agent or KM we can use? What does BMC recommend for SNMP monitoring in PNET?


1) The SNMP Configuration Manager is a TRAP receiver in ProactiveNet


2) Even though the native BPPM SNMP monitor is marked deprecated we are still supporting it.

2a) See the 8.5 BMC ProactiveNet Administrator Guide for more information about the monitor wizard



3) Another option available is the Sentry Software's Monitoring Studio KM for PATROL

3a) See page 142 "SNMP Polling" of the Monitoring Studio KM for PATROL 8.6.53 User Documentation




Another user encountered questions about the SNMP Adapter in BPPM:




We have to configure the SNMP Event adapter in order to be able to receive SNMP traps in BPPM.  What are the details to install the adapter? Where do we find more information about configuring the SNMP Event Adapter?



The following guide references the SNMP Event and Impact Event Adapter Configuration in detail. - Chapter 5 Using the SNMP Adapter Configuration Manager


Should you encounter any issues after reading through the installation details, please contact support for further assistance.



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