Starting today we are sharing the BMC Helix ITSM + ITOM convergence strategy, which can be found here: https://communities.bmc.com/docs/DOC-123338 .
Our vision for BMC Helix is the integration of IT Service and Operations Management, powered by AI/ML, consumable in your choice of cloud. We invite you to share how the convergence of ITSM + ITOM is impacting your business, organization and company. Comment and follow along to be a part of the conversation!
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Hi all, I am preparing a presentation to talk to a customer the advantages of migrating to BMC Helix. I have seen and read some BMC documents that show some advantages (eg infrastructure not being the ... Hi all, I'm getting confused about BMC Helix ITSM. Is it cloud based or on-premise product. How can I install it in local area, I've 4gb RAM & 100GB space windows server 2012. What are differences ... I saw this note in the Helix Subscriber information: Reminder: BMC imposes a 10MB limit on all attachments. Integrations - BMC Helix Subscriber Information - BMC Documentation Is that only for p... In Helix Discovery can the time out be changed to a longer period of time? I seem to get kicked out of the system after what seems like 15 or 20 minutes of inactivity. I searched around but could not find ... Hello Community , it's me again. I still try to build a Service Provider Interface for Digital Workplace /Service Broker/ Helix. For this I followed the tutorial: Implementing the Activity Service Provider In... Hallo, is there a possibility to expand the priority values for the Service Target in BMC Helix Business Workflows? the default values are (critical, high, medium, low). I need to add other priority lev... Does anyone know why I'm getting this error? "missing ) after argument list (script#2)". Using Modified java java script in Pentaho and simply trying to force a date format on the "received date' fro... Hi Team, In BMC Helix Smart Reporting Module - Do we have REST API Commands to connect , Run a existing report and download the results as a .csv file? If yes - Please let me know. We want to make ... Hi all together, i need your help regarding the DWP notifications We need to customize the design and also the content and structure of the ootb notification of DWP. It is not enough to have 3 variabl... I am new to BMC remedy, I have created a trial account for Remedy ITSM, it has provided me a link which redirects to the ITSM dashboard. The problem is this dashboard gets login without any credentials. Could anyone s... Has anyone experienced being forced to assign a Request Assignee on a work order? Before upgrading we used to leave it blank to allow the Request Manager on the work order to assign based on agents availability. ... Hello, i try to configure the cognitive service in Smart IT. For now it works that i can send a mail to the helpdesk and there create a incidentticket and get a answer (Mary Mann <-> Helpdesk). But then i hav... I need to know if the Helix subscription date is starting from the order received or from the day that the environment is activated? Ex. if I place the order now and activate the environment after 3 months, what woul... The URL for BMC Remedy OnDemand service allows only the following format: https://<companyname>.onbmc.com Is there anyway to customise the URL instead of "onbmc"? Please let me know your views. &... Hi All: I need to build a form in Helix and use the WEB API to talk to a vRA instance inside my network. unfortunately i don't have an external ip address for my vRA. ... Hey there! Quick question for you? Not sure if I am in the right place. We have a service dashboard we have access to (https://status-ams.onbmc.com/dashboard/dashmain.p...) however this is the service it seems for bmc... Do any of you have differences in the time format on different browsers? Hi, I have a question about Helix ITSM. I had gone through the free trial of Helix ITSM on bmc.com. As I understand it's more or less Smart IT on cloud , which could be hosted on bmc cloud or AWS or Azure. ... Hi, I was researching some information about Helix. For example, I can see Helix free trial etc on bmc.com.. that sounds good, but resources available over internet doesn't answer many questions. I wil... Need some assistance on Spoon issue, Customer has upgraded to 19.02 Remedy Helix Env Through Spoon “GT DB CMDB AI Job isn't working” when investigated found that the path for the values on Paramete...