• Certificate Based Authentication in Innovation Suite

    score220
    Product Team Review
    44 votes
    In case of integrating cloud systems using Innovation Suite, it will be useful to have a second authentication method like Certificate Based Authentication. In this moment there is no possibility to use this simple me...
    Alexandru Stancescu
    last modified by Alexandru Stancescu
  • Integration Studio - Allow Full Editing View For Already Created Flows

    score220
    Product Team Review
    44 votes
    Within Integration Studio, after creating a flow and finalizing it, it is not possible to edit that flow in full edit view (the same view that you see when creating the flow), instead you can only edit the existing Ac...
    Ash Hall
    last modified by Ash Hall
  • Automated Account Provisioning Support for Microsoft Azure

    score205
    Product Team Review
    41 votes
    With Office 365 and Azure Active Directory becoming the normal within  Digital Enterprise Management, there is becoming a greater need to provide cross platform support for integration.   Currently there is...
    James Dicker
    last modified by James Dicker
  • Enhancements to Processes list in Manage Processes

    score205
    Product Team Review
    41 votes
    The list from Manage Processes is displaying only 10 entries at a time only. There is the possibility to scroll down but then, the Sort Filters is lost: The filter is working only on the entries that were already disp...
    Alexandru Stancescu
    last modified by Alexandru Stancescu
  • Helix Innovation Suite Grid data-export to Excel/CSV/PDF

    score180
    Product Team Review
    36 votes
    I would like to bring an innovative feature to the Innovation Suite application.   There is no process to export Excel files with content. There is no view with Grid data with option to export the content of th...
    Dario A.
    last modified by Dario A.
  • Integration Service: Provide KAFKA Connector For In/Out Integrations

    score170
    Below Review Threshold
    34 votes
    Submitted on behalf of customer... As the exchange of data between multiple systems within an organisation becomes more important and complex, it is essential that integrations are not overly complex, disperate, besp...
    Ash Hall
    last modified by Ash Hall
  • Innovation Suite Multiple menu dependent

    score170
    Below Review Threshold
    34 votes
    This idea is to extend the functionality of   For example:   If we have 3 Record def, where we store values for Main, Child1, Child2   2 Association will be created:     To fetch the...
    Dario A.
    last modified by Dario A.
  • Gamification of Remedy ServiceDesk / BMC Helix Remedy ServiceDesk

    score165
    Below Review Threshold
    33 votes
    Hi All,   I am sharing this Idea on the basis of High demand from various customers around a Proper Gamification Mechanism over the Dashboard (Real-Time Dashboard).   Objectives -   Create Competitio...
    Anuparn Padalia
    last modified by Anuparn Padalia
  • Maintenance Windows to be added in the Change Calendars of BMC Helix Customers in myit.onbmc

    score150
    Product Team Review
    30 votes
    Dear all,   Currently the Change Calendar (for the customers that are using BMC Helix ITSM) is representing only the change requests that are scheduled for the specific customer.   Outside those change r...
    Emiliya Ivanova
    last modified by Emiliya Ivanova
  • Support Active Directory Federation Services(ADFS) for Login into Truesight Server Automation(TSA)

    score150
    Below Review Threshold
    30 votes
    Hi Team,   It would great to have integration with ADFS for TSA application user login. Many customers would like to see this feature.   Thanks Pratap Birje
    Pratap Birje
    last modified by Pratap Birje
  • Direct access to Company Dashboard 2.0 Permalink

    score140
    Product Team Review
    28 votes
    The new I.onbmc.com Dashboard looks great, but the access for it is designed for customers with a My IT profile for support. The dashboard should be view able from a user designated to the dashboard or maybe even be ...
    Jacob Leth Halldorsson
    last modified by Jacob Leth Halldorsson
  • Innovation Suite - Smart Process History Logs

    score140
    Below Review Threshold
    28 votes
    Hello BMC Team,   I know that there are some huge problems when we talk about getting the Process history logs.   I would like to suggest an idea that can be useful for both (Client and Server side).  ...
    Dario A.
    last modified by Dario A.
  • BMC ChatOps - reporting

    score135
    Below Review Threshold
    27 votes
    Add new switches/functions to enable tracking swarms: Few examples below when a channel was created who was/got invited throughout the swarm who was most active in the swarm who was most active in the swarm whe...
    Mugurel Mihai
    last modified by Mugurel Mihai
  • BMC Helix Chatops - Individual assignment

    score130
    Below Review Threshold
    26 votes
    When assign a ticket using chatbot it require to know Login ID. Preferable to use Microsoft Teams native  @ - tagging
    Mugurel Mihai
    last modified by Mugurel Mihai
  • BMC ChatOps - default group assignment

    score130
    Below Review Threshold
    26 votes
    When update the assignee via the chatbot, ticket is automatically assigned to the default support group of that person. Should have an option to control this action ( if the person belong to multiple support groups).
    Mugurel Mihai
    last modified by Mugurel Mihai
  • BMC Helix ChatOps - Knowledge

    score130
    Below Review Threshold
    26 votes
    Ability to relate knowledge via ChatOps  do not exist now. Will be useful to exist
    Mugurel Mihai
    last modified by Mugurel Mihai
  • Business Workflows - Case Templates multi language support

    score125
    Product Team Review
    25 votes
    Lines of business needs mostly even local language templates. This is one of the differentiators to classic ITSM. In ITSM templates will mostly work in the "backend" language.   It will be great to have a mange ...
    Andreas Kunz
    last modified by Andreas Kunz
  • BMC Helix Chatbot

    score125
    Below Review Threshold
    25 votes
    Need to connect BMC Helix Chatbot to multiple and independent Virtual Chat environments
    Mugurel Mihai
    last modified by Mugurel Mihai
  • Business Workflows - Assign to me without "Edit" case / task

    score120
    Product Team Review
    24 votes
    It will be a better flow in using Cases and Tasks in BWF if a Agent could press a "Assign to Me" button without going in Edit mode to the complete case.     Same functionality is available in Smart-IT.
    Andreas Kunz
    last modified by Andreas Kunz
  • Email replies from cc'd recipients to emails without 'Case/Req ID" to be fetched in one case.

    score115
    Below Review Threshold
    23 votes
    Description: Enable a solution to recognize both "individual's address" and "email subject" and fetch the reply in one case, rather than create a new one.     Use case: Thousands of employees in the organ...