• Integration Studio - Allow Full Editing View For Already Created Flows

    score220
    Product Team Review
    44 votes
    Within Integration Studio, after creating a flow and finalizing it, it is not possible to edit that flow in full edit view (the same view that you see when creating the flow), instead you can only edit the existing Ac...
    Ash Hall
    last modified by Ash Hall
  • Automated Account Provisioning Support for Microsoft Azure

    score190
    Product Team Review
    38 votes
    With Office 365 and Azure Active Directory becoming the normal within  Digital Enterprise Management, there is becoming a greater need to provide cross platform support for integration.   Currently there is...
    James Dicker
    last modified by James Dicker
  • Certificate Based Authentication in Innovation Suite

    score175
    Product Team Review
    35 votes
    In case of integrating cloud systems using Innovation Suite, it will be useful to have a second authentication method like Certificate Based Authentication. In this moment there is no possibility to use this simple me...
    Alexandru Stancescu
    last modified by Alexandru Stancescu
  • Enhancements to Processes list in Manage Processes

    score175
    Product Team Review
    35 votes
    The list from Manage Processes is displaying only 10 entries at a time only. There is the possibility to scroll down but then, the Sort Filters is lost: The filter is working only on the entries that were already disp...
    Alexandru Stancescu
    last modified by Alexandru Stancescu
  • Maintenance Windows to be added in the Change Calendars of BMC Helix Customers in myit.onbmc

    score150
    Product Team Review
    30 votes
    Dear all,   Currently the Change Calendar (for the customers that are using BMC Helix ITSM) is representing only the change requests that are scheduled for the specific customer.   Outside those change r...
    Emiliya Ivanova
    last modified by Emiliya Ivanova
  • Support Active Directory Federation Services(ADFS) for Login into Truesight Server Automation(TSA)

    score150
    Below Review Threshold
    30 votes
    Hi Team,   It would great to have integration with ADFS for TSA application user login. Many customers would like to see this feature.   Thanks Pratap Birje
    Pratap Birje
    last modified by Pratap Birje
  • Direct access to Company Dashboard 2.0 Permalink

    score140
    Product Team Review
    28 votes
    The new I.onbmc.com Dashboard looks great, but the access for it is designed for customers with a My IT profile for support. The dashboard should be view able from a user designated to the dashboard or maybe even be ...
    Jacob Leth Halldorsson
    last modified by Jacob Leth Halldorsson
  • Helix Innovation Suite Grid data-export to Excel/CSV/PDF

    score135
    New
    27 votes
    I would like to bring an innovative feature to the Innovation Suite application.   There is no process to export Excel files with content. There is no view with Grid data with option to export the content of th...
    Jose Dario Arismendi
    last modified by Jose Dario Arismendi
  • BMC Helix Chatbot

    score125
    Below Review Threshold
    25 votes
    Need to connect BMC Helix Chatbot to multiple and independent Virtual Chat environments
    Mugurel Mihai
    last modified by Mugurel Mihai
  • Business Workflows - Case Templates multi language support

    score120
    Below Review Threshold
    24 votes
    Lines of business needs mostly even local language templates. This is one of the differentiators to classic ITSM. In ITSM templates will mostly work in the "backend" language.   It will be great to have a mange...
    Andreas Kunz
    last modified by Andreas Kunz
  • Business Workflows - Assign to me without "Edit" case / task

    score120
    Product Team Review
    24 votes
    It will be a better flow in using Cases and Tasks in BWF if a Agent could press a "Assign to Me" button without going in Edit mode to the complete case.     Same functionality is available in Smart-IT.
    Andreas Kunz
    last modified by Andreas Kunz
  • Offer a PaaS based on Remedy AR System

    score110
    Delivered
    22 votes
    This is a similar idea to the supporting Remedy custom apps with RoD but this is an offering that stops at the AR system level. To further specify, supporing custom apps with RoD can have closer integration and levera...
    Tony Myers
    last modified by Tony Myers
  • Show my request in Chatbot

    score110
    Below Review Threshold
    22 votes
    With "Show my Requests" command in Chatbot, users are able to view last requests from DWP Advance Catalog. But chatbot will not display SRM requests and HRCM cases.   Ideea is raised to have in chatbot  th...
    Mugurel Mihai
    last modified by Mugurel Mihai
  • Email replies from cc'd recipients to emails without 'Case/Req ID" to be fetched in one case.

    score110
    Below Review Threshold
    22 votes
    Description: Enable a solution to recognize both "individual's address" and "email subject" and fetch the reply in one case, rather than create a new one.     Use case: Thousands of employees in the organ...
  • Import services with dependent questions, look-up inside chatbot

    score105
    Below Review Threshold
    21 votes
    Accordingly to  https://docs.bmc.com/docs/bmcchatbot/cloud/importing-chat-enabled-services-from-bmc-helix-digital-workplace-advanced-812687916.html there are limitations  for importing services from DWP Adva...
    Mugurel Mihai
    last modified by Mugurel Mihai
  • Support Custom Remedy Apps in RoD

    score100
    Delivered
    22 votes
    Today, RoD supports customizations but does not support full Remedy-based applications (such as things like facilities). This idea is to 1) support existing or partner-driven Remedy apps and 2) allow customers to buil...
    Tony Myers
    last modified by Tony Myers
  • More options for bulk update in Business Workflows

    score90
    Product Team Review
    18 votes
    I would like to raise an idea to introduce more options in managing cases in bulk. Currently we can : Please add: Change Status Change Categorization   Impact: shorter time to process a case - efficiency gain
  • Allow OnDemand Customers to Flush MT Cache on Dev

    score85
    Below Review Threshold
    17 votes
    When we "upgraded" from Remedy OnDemand 9.0 on Windows to Remedy OnDemand 9.1 on Linux, I lost the ability to flush the Mid-Tier cache in our dev instance via the Mid Tier Config tool. (We had never had such an abilit...
    JP Brannan
    last modified by JP Brannan
  • Enhance 'Bulk Edit' Feature For Bulk Record Definition Changes

    score85
    Below Review Threshold
    17 votes
    Within Innovation Suite, there are very limited features for bulk updating thousands of records within a Record Definition. The 'Bulk Edit' feature only interacts with records which are visible on the screen in the gr...
    Ash Hall
    last modified by Ash Hall
  • Business Workflows: Create new Customer/Employee

    score80
    Below Review Threshold
    16 votes
    As available in Smart It you can create on the fly a new "Requester" means customer or employee. This functionality is not available in Business Workflows but it is extremely useful.  
    Andreas Kunz
    last modified by Andreas Kunz