• Welcome to BMC Helix: Banco Original S.A.

    BMC Helix Team please send a welcome and congratulations to Banco Original S.A. on their recent Go Live of BMC Helix ITSM, Digital Workplace and Discovery.  Yonara Gonzalez is the BRM.  @Tatiana Aidar ...
    Kellyann Lanspa
    last modified by Kellyann Lanspa
  • Welcome to BMC Helix: Maple Leaf Foods

    BMC Helix  Team please gives Maple Leaf foods a warm welcome to the team. Maple Leaf went live on March 16th with BMC Helix ITSM.    @Christopher Hamill is the BRM. Nice job Christopher.   W...
    Kellyann Lanspa
    last modified by Kellyann Lanspa
  • Welcome to BMC Helix: Doosan Digital Innovation America LLC

      Hello BMC Helix Team. Let's give a warm welcome to Doosan Digital Innovation America LLC .   They went live in March 2020. It looks like many from Doosan are already on Communities.  Please in...
    Kellyann Lanspa
    last modified by Kellyann Lanspa
  • Welcome to BMC Helix- Telefonica International Wholesale Services II SLU

      BMC Helix Team, please give a hearty welcome to Telefonica International Wholesale Services II SLU.  They went live with BMC Helix ITSM  and BMC Helix Digital Workplace Advanced January 2020. &#...
    Kellyann Lanspa
    last modified by Kellyann Lanspa
  • Connect with BMC Helix ITSM and Remedy - Remedy / Helix ITSM 20.02 Feature Release Webinar

    Please join the Peter Adams and the BMC product management team to get an update on the Remedy / Helix ITSM 20.02 Feature Release during the March webinar.   In this session we will cover the exciting new capabi...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Connect with TrueSight - TSCO: Best Practices Using the Gateway Manager Webinar

    Please join Michael as he presents on Best Practices Using the Gateway Manager during in the August webinar.   In this webinar he will review the best practices for using the TrueSight Capacity Optimization Gate...
    Gregory Kiyoi
    created by Gregory Kiyoi
  • Connect with TrueSight – TSOM:Extending Value with the Patrol for Oracle Enterprise KM Webinar

    Please join Manuel as he presents on Extending Value with the Patrol Oracle KM during the July webinar.   In this session he will review the benefits of the new enterprise Oracle KM.  This will include prer...
    Gregory Kiyoi
    created by Gregory Kiyoi
  • Connect with TrueSight - TSOM: Application High Availability Best Practices & Troubleshooting Webinar

    Please join Steve as he discusses TSOM Application High Availability Best Practices & Troubleshooting for TrueSight Presentation Server (TSPS) and TrueSight Infrastructure Management (TSIM) in the June webinar. &#...
    Gregory Kiyoi
    created by Gregory Kiyoi
  • !! A brand new use case for Security Incidents and many more new capabilities with MCSM 20.02 !!

    I am excited to share the addition of a brand new solution theme to BMC Helix Multi-Cloud Service Management (MCSM). With MCSM 20.02, you can now enable the prebuilt integration between Remedy IT Service Management (I...
    Pradeep Kumar
    created by Pradeep Kumar
  • Connect with BMC Helix ITSM and Remedy - Performance Considerations for Smart IT Application Webinar

    Please join Nancy and Deodatta as they present on Performance Considerations for Smart IT Application in the February webinar.   In this webinar they will review optimizing performance of the functional areas of...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • What's new in BMC Digital Workplace 20.02 ?

    BMC Software announces the 20.02 release of the BMC Digital Workplace product. This release delivers significant new functionalities that customers have requested, including enhancements to the end user experience and...
    Seth Paskin
    created by Seth Paskin
  • Distributing DWP and SmartIT apps

    You can make Digital Workplace and Smart IT available to your users via the Universal Client (desktop web browser) and mobile applications. There are three different methods available to make these mobile applications...
    Javier Ares
    created by Javier Ares
  • Connect with BMC Helix ITSM and Remedy - Live Chat in Smart IT Webinar

    Please join Deepak as he presents on Live Chat in Smart IT during the December 2019 webinar.   In this session he will cover newly introduced Live chat in Smart IT 19.08. Including how existing virtual chat is t...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • Connect with BMC Helix ITSM and Remedy - Reactive to Proactive: End-to-End Service Management Webinar

    Please join Darius as he presents on Reactive to Proactive: End-to-End Service Management in this January 15th webinar.   In this session he covers moving from Reactive to Proactive with End-to-End Service Manag...
    Gregory Kiyoi
    last modified by Gregory Kiyoi
  • I'm going to be in Portland, OR on January 25th

    Hey folks I'm based out of Austin but I'll be in Portland, OR on Saturday January 25th for an event at my alma mater - Reed College. It's related to podcasting, which is something else I do besides work at BMC Softwa...
    Seth Paskin
    created by Seth Paskin
  • Walk-through: Exploring Smart Reporting DB Repository

    In this month’s blog, I want to share insights on Smart Reporting Database Repository. Occasionally while working on the Smart Reporting DB, you may be stymied about the data here and its relation in context. &...
    Asif Bhat
    last modified by Asif Bhat
  • Integration Service: an introduction

    Very exciting to announce a new capability available for you all.   Problem Statement When companies try to integrate their in-house applications which are on premise and SaaS applications, old tools and ad hoc m...
    Rajesh Rane
    last modified by Rajesh Rane
  • Integration Service: Getting started with writing your own connectors

    I really like the principle of BMC Integration Service. It solves the problem of connecting your Cloud application to your on-premise application without having to set up a whole array of gateways, proxies and what no...
    Justin Bakker
    last modified by Justin Bakker
  • Agile DevOps with BMC Helix Multi-Cloud Service Management 1911!!!

    Agile DevOps with BMC Helix Multi-Cloud Service Management 1911!!!   2020 is just around the corner and on behalf of the entire Multi-Cloud Service Management team, I would like to wish you all a very happy holi...
    Pradeep Kumar
    created by Pradeep Kumar
  • What's new in BMC Digital Workplace 19.11 ?

    BMC Helix Digital Workplace 19.11 is now generally available. With this latest release, we have added enhancements to user surveys to enrich feedback, localized notifications for automatic translation based on user lo...
    Seth Paskin
    created by Seth Paskin