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5 Posts authored by: Gregory Kiyoi Employee
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Please join John as he will review the updates in Digital Workplace 19.02 including an example of how-to rebrand Digital Workplace in this short webinar.  This webinar will also be posted to BMC Communities and the BMC Helix Remedy and Discovery YouTube Channel after the event.

 

John Gallagher is a Lead Product Developer

 

 

Event Registration Details

 

Date: Thursday, April 25, 2019

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1242358&tp_key=98777b33e5

Registration Password: helix

 

After registration, you will receive a confirmation email and join the event on Thursday, April 25th at 10am Central Daylight Time.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery / ADDM  Digital Workplace / MyIT

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In this session, Rajeev will cover database considerations for the Remedy Platform Solution in July’s monthly webinar.

 

This presentation will discuss various database considerations based on your Remedy deployment to optimize performance.  The following topic areas will be included:

 

  *   Oracle Case Insensitivity and the LIKE operator

  *   Oracle cursor_sharing & Remedy 9.x/18/x versions

  *   Oracle SQL Plan Directives, 12c optimizer features & Remedy

  *   Oracle optimizer_features_enable parameter and Remedy

  *   MSSQL’s PARAMETERIZATION & Remedy 9.x, 18.x, and 19.x versions

  *   MSSQLs Maximum Degree of Parallelism and the Cost Threshold for Parallelism parameters for tuning

  *   MSSQL’s Schema Binding and Indexing of Views

 

Rajeev Patel is a Lead Product Developer

 

 

Event Registration Details

 

Date: Wednesday, July 24, 2019

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://bmc.webex.com/bmc/onstage/g.php?MTID=e655ef222b75f7bdef820d7e4a1fe6849

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery / ADDM  Digital Workplace / MyIT BMC Helix

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In this session, Vipul will cover optimizing the Remedy Platform Solution in June’s monthly webinar.

 

A successful implementation of the Remedy ITSM suite applications can positively impact the business processes and provide a great experience to the end users.  Proper deployment architecture decisions will help keep end users productive and focused on the business and reduce overall maintenance.

 

This presentation will discuss various factors to consider while designing an optimal Remedy deployment including some of the critical system attributes of performance, scalability, availability and flexibility. Including the following topic areas:

 

1. Remedy deployment architecture design approach

2. Remedy deployment architecture design validation via performance/load testing

3. Post implementation monitoring and optimization

 

Vipul Jain is a Senior Director in Product Development Performance Team

 

Event Registration Details

 

Date: Wednesday, June 19, 2019

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://bmc.webex.com/bmc/onstage/g.php?MTID=e959918159656045e38d2aeeb6f166ce9

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery / ADDM  Digital Workplace / MyIT BMC Helix

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In this session Corey will review troubleshooting Data Management tool’s job console.  He will provide an overview of DMT/UDM and why the benefits of using this tool.  Also will review what forms to inspect based on each step (load, validation, promotion) of the job, what logs to gather to understand the failure, and how to resolve common issues using the job console.

 

Corey Rolen is a Senior Technical Support Analyst

 

Below is the recording from the live webinar.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

DMT/UDM Documentation

 

More information around the configuration checker

Support maintained knowledge base articles

Troubleshooting DMT/UDM Load balance and Server Group Issues - KA#000163160

Troubleshooting DMT/UDM Job console and load step issues - KA#000163011

Troubleshooting DMT/UDM Promote step issues - KA#000163210

Troubleshooting DMT/UDM Validate step issues - KA#000163487

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery / ADDM  Digital Workplace / MyIT BMC Helix

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In this session, learn how BMC’s cognitive solutions can help run a more efficient service desk.

 

Product management will share our cognitive strategy and then demonstrate our current cognitive capabilities. See how cognitive automations like issue categorization and automated incoming email handling can save you time in Remedy. You will also see how your end users can use conversation to self-heal with our Helix Chatbot!

 

Lorna Russell is a Senior Manager, Product Management

Daren Goeson is a Principal Product Manager

Pradeep Kumar is a Principal Product Manager

 

Below is the recording from the live webinar.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Cognitive Service Management

 

Cognitive Service Management Whitepaper

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery / ADDM  Digital Workplace / MyIT BMC Helix

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