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44 Posts authored by: Gregory Kiyoi Moderator
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Please join Adrian as he covers TSCO Best Practices for Installation and Upgrade during the October 14th webinar.

 

In this webinar he will be reviewing Installation and upgrade best practices which include:

  • Installation Sizing/Scalability
  • Pre-check Validation
  • Installation/Upgrade Step-by-Step
  • Component structure
  • Post upgrade verifications.

 

Adrian Cermeno is a Senior Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, October 14, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1330927&tp_key=9729f2e514

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi

BMC Helix TrueSight Operations Mgmt TrueSight Server Automation TrueSight Capacity Optimization TrueSight Orchestration TrueSight Infrastructure Mgmt

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Please join Nagesh as he covers Creating Reports using TrueSight Smart Reporting for Server Automation (TSSR-SA) in the September 16th webinar.

 

In this session he will cover three of the most popular TSSR-SA reporting domains - Inventory, Patching and Job Activity.  Topics will include:

• Business use case for reporting

• What TSSA jobs drive the data and how does it get loaded to the warehouse for reporting

• Overview of Out of Box Inventory, Patching and Job Activity reports

• Creating custom Inventory, Patching and Job Activity reports.

• Demo advanced reporting features such as charts, drill-through, broadcasting and co-display reports

 

Nageswara Rao Suragani is a Staff Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, September 16, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1330907&tp_key=eed3a6322c

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi

BMC Helix TrueSight Operations Mgmt TrueSight Server Automation TrueSight Capacity Optimization TrueSight Orchestration TrueSight Infrastructure Mgmt

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Please join Alicia and Giorgio as they present on TSCO Best Practices with Smart Reporting in the August 5th webinar.

 

In this session they will cover how TrueSight Capacity Optimization (TSCO) integrates with Smart Reporting (TSSR).  This will include building TSCO Custom reports in Smart Reporting as an alternative to Integration Studio.  As well as how to import and export reports between TSSR environments.

 

Alicia Beltran is a Staff Technical Support Analyst

Giorgio Gasparini is a Lead Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, August 5, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1330879&tp_key=d8e07f4a0a

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi

BMC Helix TrueSight Operations Mgmt TrueSight Server Automation TrueSight Capacity Optimization TrueSight Orchestration TrueSight Infrastructure Mgmt

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Please join Sagar as he covers the basics of the asset discovery module, best Practices for collecting the remote inventory and rolling out the agent to manage discovered assets using client management in the September 23rd webinar.

 

In this session he will review prerequisites, basic configurations around asset discovery, and scanners. Also will cover how rollout is done.

 

Sagar Mhamane is a Staff Specialist Technical Support Analyst

 

Event Registration Details

Date: Wednesday, September 23, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1330416&tp_key=6e2ac05abe

Registration & Login Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix Client Management

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Please join Smita as she covers Deployment Management Best Practices and Troubleshooting during the September 23rd webinar.

 

In this session, she will cover:

· Deployment Management Overview

· Deployment Management Best Practice Guidelines

· How-to Demo on Simultaneous Package Deployment and Rollback in Server Group

· Deployment Management Troubleshooting Guides and Resources for troubleshooting issues with Package Import, Deploy and Deployment Payload

 

Smita Naik is a Senior Technical Support Analyst

 

Event Registration Details

Date: Wednesday, September 9,  2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1330411&tp_key=8d4e853435

Registration & Login Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Ashish and Daniel as they cover DWP Catalog Workflow Best Practices and Troubleshooting in the October 21st webinar.

 

In this session they will discuss Connectors, service import/export, DWP Catalog approvals and basic workflow design and troubleshooting.

 

Ashish Parate is a Staff Specialist Technical Support Analyst

Daniel Soto is a Senior Technical Support Analyst

 

Event Registration Details

Date: Wednesday, October 21, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1309816&tp_key=20e0ad763b

Registration & Login Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join the BMC product management team to get an update on the ITSM 20.08 Feature Release in the October 7th webinar.

 

In this session we will cover the exciting new capabilities of our ITSM solution introduced with the 20.08 release, in support of delivering a world-class user experience for ITSM and creating new customer value as part of BMC’s IT Service Management strategy. Aside from the core ITSM solution we also plan to cover new capabilities of BMC Helix Multi-Cloud Service Management.

 

Peter Adams  is a Senior Director, Product Management

 

Event Registration Details

Date: Wednesday, October 7, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1309755&tp_key=1aa8d53e39

Registration & Login Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Ashish and Daniel as they cover Best Practices for Deploying DWP Catalog in the August 26th webinar.

 

In this session they will discuss the Installation/Upgrade process, Configuration, RSSO integration, and SSL.

 

Ashish Parate is a Staff Specialist Technical Support Analyst

Daniel Soto is a Senior Technical Support Analyst

 

Event Registration Details

Date: Wednesday, August 26, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1309695&tp_key=85865b7582

Registration & Login Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Manish and Gustavo as they cover CMDB Configuration Dashboard and Troubleshooting Techniques in the July 29th webinar.

 

In this session they will cover a functional overview of the CMDB Configuration Dashboard including KPIs, Data Sources, Normalization Engine, Reconciliation Engine, and Atrium Explorer. Also reviewing the best practice troubleshooting techniques of the logging available, troubleshooting checklist, and review common issues and how to resolve.

 

Manish Patel is a Lead Product Developer

Gustavo del Gerbo is a Lead Product Developer

 

 

Event Registration Details

 

Date: Wednesday, July 29, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1309630&tp_key=00e5d7e29f

Registration & Login Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Mike and Doug as they cover Troubleshooting Performance and Connectivity Issues with the Remedy Email Engine in the August 12th webinar.

 

In this session, Mike and Doug will cover the following topics:

  • Email Engine throughput utility
  • NewEmail Engine connectivity testing utility
  • Email Engine Performance Best Practice guidelines
  • Email Engine Troubleshooting Guides and resources for troubleshooting issues with outgoing notifications, incoming messages and performance

 

Douglas Reif is a Principal Technical Support Analyst

Michael Fahrenbruch is a Senior Technical Support Analyst

 

Event Registration Details

Date: Wednesday, August 12, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1304266&tp_key=516667256c

Registration & Login Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Mark and Rajendra as they present on Using the Subquery Option to Optimize Row Level Security Searches during the June 24th webinar.

 

In this session they will review what is Row Level Security (RLS), differences between the existing RLS options and RLS subquery options.  Also covered RLS Subquery implementation, enabling, format of queries, troubleshooting best practices and how the subquery option can improve performance.

 

Mark Walters is a Principal Technical Support Analyst

Rajendra Kapale is a Lead Product Developer

 

Event Registration Details

 

Date: Wednesday, June 24, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1304210&tp_key=4e852e07fb

Registration & Login Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Mizraim as he covers RSSO Multi-Tenancy Configuration Best Practices during the July 15th webinar.

 

In this session he will review the configuration best practices for Multi-Tenancy configuration in Remedy Single Sign-On. This includes:

• Understanding Multitenancy in RSSO

• Configuring oAuth2 client

• Configuring RSSO multiple realms with oAuth2 client

 

Mizraim Nuno is a Staff Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, July 15, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1300617&tp_key=96ff1af97b

Registration & Login Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Dan and Hugo as they cover Mid-tier and Tomcat Best Practice Configuration for Performance during the June 10th Webinar.

 

In this session they will review the best practice Mid-tier, Tomcat, and ehcache configuration settings for optimal end user perceived performance.  The rationale behind the recommended settings for Small, Medium, and Large environments will be covered.  As Mid-Tier uses ehcache for building web content, each cache category needs fine tuning to optimize JVM heap memory usage and minimizing disk access spooling. This talk covers key metrics for measuring spooling, JVM heap usage, and a strategy for ehcache performance optimization.

 

Dan Barbera is a Lead Product Developer

Hugo Vuong Ph.D. is a Product Development Architect

 

Below is the recording from the live webinar it is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Daniel and Bharath as they cover Best Practices for Advanced Report Creation in the May 20th webinar.

 

In this session they will review the advanced features and functionality that is available within Smart Reporting.  The Best practices will include co-display, drill through, sub-queries, freehand SQL calculated fields, and advanced calculations.

 

Daniel Marrujo is a Staff Specialist Technical Support Analyst

Bharath Kumar Chitrala is a Staff Specialist Technical Support Analyst

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Remedy Smart Reporting 2002 Documentation

https://docs.bmc.com/docs/sr2002/home-908956883.html

 

How to Implement new RLS

https://docs.bmc.com/docs/ars2002/improve-performance-by-using-rls-algorithms-909636459.html

 

Advanced Authoring & Calculated Fields

https://docs.bmc.com/docs/sr2002/creating-advanced-reports-908957428.html

 

Custom Report Creation

https://docs.bmc.com/docs/sr2002/creating-custom-reports-and-charts-908957231.html

 

Troubleshooting Guides

https://docs.bmc.com/docs/sr2002/troubleshooting-908957915.html

 

Best Practice Basics for Building Reports

https://communities.bmc.com/community/bmcdn/helix/blog/2020/04/02/connect-with-bmc-helix-itsm-and-remedy-smart-reporting-best-practice-basics-for-building-reports-webinar

 

Best Practice Blog

https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2020/05/04/remedy-smart-reporting-best-practice-resources

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Daniel and Bharath as they cover Best Practice Basics for Building Reports in Smart Reporting in the May 6th webinar.

 

In this session they will review the best practices basics to start building reports and include examples on how to recreate a Crystal report using Smart Reporting.

 

Daniel Marrujo is a Staff Specialist Technical Support Analyst

Bharath Kumar Chitrala is a Staff Specialist Technical Support Analyst

 

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Smart Reporting YouTube Video Playlist

 

Community Link for Aging Bucket BLOG

 

Troubleshooting Guide

 

Remedy Smart Reporting Documentation 20.02

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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