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11 Posts authored by: Gregory Kiyoi Employee
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Please join the BMC product management team to get an update on the Remedy / Helix ITSM 19.08 Feature Release in September’s webinar.

 

In this session they will cover the exciting new capabilities introduced with the 19.08 release, in support of delivering a world-class user experience for ITSM and creating new customer value as part of BMC’s Cognitive Service Management strategy. Learn also about our new REST API capabilities, new Smart Reporting capabilities, and new pre-built integrations for BMC Helix Multi-Cloud Service Management. We’ll also cover updates to the platform compatibility list.

 

Peter Adams is a Senior Director, Product Management

 

 

Event Registration Details

 

Date: Wednesday, September 18, 2019

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://bmc.webex.com/bmc/onstage/g.php?MTID=ea11e982bd31212c6db3beadcbe135966

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Rahul Vedak and Abhijeet Teli as they presents an update on new features of Remedy Smart Reporting 19.02 in this webinar.

 

In this session they will cover many exciting 19.02 features such as support for Freehand SQL in AR JDBC that enables building complex reports, Assisted insight that allows Smart Reporting user to learn 'why', Stories that help everyone gain insights from your data and more.

 

Rahul Vedak is Lead Product Manager for Remedy

Abhijeet Teli is Smart Reporting Developer

 

 

Below is the recording from the live webinar and is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

 

Smart Reporting 19.02 enhancements

 

Smart Reporting Advanced Authoring

 

Smart Reporting Stories

 

Smart Reporting Assisted Insights

 

Smart Reporting - List of database functions supported for Freehand SQL

 

For more information, or if you have questions, please contact Gregory Kiyoi

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace

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In this session, Kent and Doug will review the Best Practice Configuration Recommendations for the Remedy ITSM Platform Solution.

 

They will help you understand the configuration recommendations and how you can use them in your environment.  The best practice configuration recommendations are provided based on the BMC performance team’s ITSM Solution testing.

 

Douglas Reif is a Principal Technical Support Analyst

Kent Dillard is a Lead Product Developer

 

Below is the recording of the webinar and it is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Performance Tuning for Remedy

 

Configuration Checklist from the BMC R&D Performance Team

 

Sizing and Deployment Guide

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace

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Please join Daniel and Bharath as they present on Smart Reporting Performance best practices during the August 2019 webinar.

 

In this session, they will provide an overview of the architecture and sizing, best practice configuration setting for optimal performance including cluster configuration, and will review the benefits of a replicated database architecture for performance.

 

Bharath Kumar Chitrala is a Staff Specialist Technical Support Analyst

Daniel Marrujo is a Staff Technical Support Analyst

 

Event Registration Details

 

Date: Wednesday, August 21, 2019

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://bmc.webex.com/bmc/onstage/g.php?MTID=e72628a7a0dc1d6b7e7eafef1638536f1

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Dolly as she discusses FTS Indexing in this technical deep dive recorded webinar session.

 

In this session, she will review the FTS architecture focusing on the FTS Indexing process, FTS Management Console, ft_pending, and look at troubleshooting indexing issues.

 

Dolly Parrillo is a Senior Technical Support Analyst

 

Below is the recording of the webinar and it is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Full Text Search (FTS) indexing: The magic with ft_pending table and what its contents mean - 000152517

 

Full Text Search (FTS) Deployment and Configuration Best Practices (Whitepaper) - 000159890

 

Full Text Search (FTS) Best Practice Configuration for 9.1.x - 000153129

 

Questions on FTS optimization and Collection Directory Size post re-index - 000030915

 

Troubleshooting FTS Indexing Issues

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace

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In this session Salman will review how to integrate RSSO with TSPS and how to troubleshoot common configuration issues.

 

Salman Shaikh is a Technical Support Analyst

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

RSSO LDAP Users & Groups Configuration

 

Manual Integration of Remedy SSO with TSPS

 

TrueSight 11.00 & Remedy Single Sign-on 9.1.03.01 Install & Configuration

 

Configuring the authorization profile

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace

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Please join John as he will review the updates in Digital Workplace 19.02 including an example of how-to rebrand Digital Workplace in this short webinar.

 

John Gallagher is a Lead Technical Support Analyst

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

BMC Communities: What’s new in DWP 19.02

 

BMC Documentation: 19.02 enhancements

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace

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In this session, Rajeev will cover database considerations for the Remedy Platform Solution in July’s monthly webinar.

 

This presentation will discuss various database considerations based on your Remedy deployment to optimize performance.  The following topic areas will be included:

 

  *   Oracle Case Insensitivity and the LIKE operator

  *   Oracle cursor_sharing & Remedy 9.x/18/x versions

  *   Oracle SQL Plan Directives, 12c optimizer features & Remedy

  *   Oracle optimizer_features_enable parameter and Remedy

  *   MSSQL’s PARAMETERIZATION & Remedy 9.x, 18.x, and 19.x versions

  *   MSSQLs Maximum Degree of Parallelism and the Cost Threshold for Parallelism parameters for tuning

  *   MSSQL’s Schema Binding and Indexing of Views

 

Rajeev Patel is a Lead Product Developer

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Oracle – “Linguistic Indexes not used for LIKE :BIND Predicates (DOC Id 1451804.1)

 

Tuning the MSSQL Server

 

Tuning the Oracle Server

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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In this session, Vipul will cover optimizing the Remedy Platform Solution in June’s monthly webinar.

 

A successful implementation of the Remedy ITSM suite applications can positively impact the business processes and provide a great experience to the end users.  Proper deployment architecture decisions will help keep end users productive and focused on the business and reduce overall maintenance.

 

This presentation will discuss various factors to consider while designing an optimal Remedy deployment including some of the critical system attributes of performance, scalability, availability and flexibility. Including the following topic areas:

 

1. Remedy deployment architecture design approach

2. Remedy deployment architecture design validation via performance/load testing

3. Post implementation monitoring and optimization

 

Vipul Jain is a Senior Director in Product Development Performance Team

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Configuration checklist for BMC Remedy 9.x and 18XX – KA# 000114508

 

Performance tuning for BMC Remedy

 

Performance benchmarking BMC Remedy applications

 

JVM Monitoring

 

FTS: Deployment  and configuration best practices – KA#000159890

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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In this session Corey will review troubleshooting Data Management tool’s job console.  He will provide an overview of DMT/UDM and why the benefits of using this tool.  Also will review what forms to inspect based on each step (load, validation, promotion) of the job, what logs to gather to understand the failure, and how to resolve common issues using the job console.

 

Corey Rolen is a Senior Technical Support Analyst

 

Below is the recording from the live webinar.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

DMT/UDM Documentation

 

More information around the configuration checker

Support maintained knowledge base articles

Troubleshooting DMT/UDM Load balance and Server Group Issues - KA#000163160

Troubleshooting DMT/UDM Job console and load step issues - KA#000163011

Troubleshooting DMT/UDM Promote step issues - KA#000163210

Troubleshooting DMT/UDM Validate step issues - KA#000163487

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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In this session, learn how BMC’s cognitive solutions can help run a more efficient service desk.

 

Product management will share our cognitive strategy and then demonstrate our current cognitive capabilities. See how cognitive automations like issue categorization and automated incoming email handling can save you time in Remedy. You will also see how your end users can use conversation to self-heal with our Helix Chatbot!

 

Lorna Russell is a Senior Manager, Product Management

Daren Goeson is a Principal Product Manager

Pradeep Kumar is a Principal Product Manager

 

Below is the recording from the live webinar.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Cognitive Service Management

 

Cognitive Service Management Whitepaper

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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