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BMC Helix

5 Posts authored by: Javier Ares Employee
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As part of the Connect with Remedy Webinar Series, R&D will discuss the available tools for managing data within the ITSM Solution. They will review best practices for working with ITSM, CMDB, and SRM data. Discussing the supported use cases for each scenario. This discussion will include Data Management Tool, UDM, DDM, Atrium Integrator jobs, and SRM Import/Export tools. You can check the following content to get further information on this event (it includes registration instructions): Connect with Remedy - Remedy 9:Best Practices for Loading & Migrating Data in the ITSM Solution Special Webinar

 

Date: Wednesday, March 28, 2018
Time: 10 a.m. Central Daylight Time (GMT-5)

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You can make Digital Workplace and Smart IT available to your users via the Universal Client (desktop web browser) and mobile applications. There are three different methods available to make these mobile applications available to end users:

 

  1. Place the application in your enterprise app store.
  2. Push the application through your mobile device management (MDM) platform, using your preferred tool.
  3. Make the mobile applications available through a download URL.

    BMC Operations provides, after activation, the URLs that can be used to install these apps on Android and iOS devices. Be aware that if you use this method, as the apps are downloaded outside the official stores (Apple App Store and Google Play Store), users must establish trust before being able to use them:
    • iOS.
      When a user first open an app that hasn’t be installed from Apple App Store, it gets a notification that the developer of the app isn’t trust on the device. In our case, the expected message is: “Untrusted Enterprise Developer. iPhone Distribution: BMC Software, Inc. has not been trusted on this iPhone. Until this developer has been trusted, their enterprise apps will not be available for use”. Apple force this prompt to appear because the application that is being installed hasn't gone through the App Store review process so is technically untrusted. After dismissing the message, the user should establish trust for BMC Software, Inc. following the instructions in this Apple Knowledge Article: Install custom enterprise apps on iOS
    • Android
      Out of the box, an Android device only allows you to install apps from Google Play Store. Android protects users from inadvertently installing apps from other sources by blocking the installation process and displaying the following notification “For security, your phone is set to block installation of apps obtained from unknown sources”. In order to install a BMC app distributed through a URL, the user has to opt in to “Unknown Sources” in Settings > Security on their device. Once the app installation is completed, the user can disable this setting again.

Additional information
Please, review DWP & SmartIT information on the product documentation

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As part of the Connect with Remedy Webinar Series, Product Management are going to discuss Smart Reporting features, functionality, implementation and deployment details. You can check the following content to get further information on this event (it includes registration instructions): Connect with Remedy - Smart Reporting Deep Dive Webinar

 

Date: Wednesday, August 23, 2017
Time: 10 a.m. Central Daylight Time (GMT-5)

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As part of the Connect with Remedy Webinar Series, Product Management are going to present an update on Remedy 9.1 Service Pack 3 and SmartIT 1.6. You can check the following content to get further information on this event (it includes registration instructions): Remedy 9.1 Service Pack 3 Update / SmartIT 1.6 Webinar.

 

Date: Wednesday, June 21, 2017

Time: 10 a.m. Central Daylight Time (GMT-5)

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Customers often ask how they can upload or download a file to/from their onDemand environment. Have you ever wondered how you can upload a file so it can be imported locally using Atrium Integrator or how to obtain a file generated locally through a data export? You can do this with the MFT (Managed File Transfer) service.

 

MFT.png

 

When a customer requests MFT service be enabled on one of their environments (DEV, QA or PROD), BMC Operations performs the following activities:

 

  • Create an account specific to that environment which allows access to a secure area in a MFT Server on BMC cloud. This account contains two directories, ToOndemand and FronOndemand, for placing or receiving files, respectively.
  • Configure a sync job that runs every 15 minutes by default and moves any new or changed file in the MFT account’s ToOndemand folder to the RoD application servers where the application can perform data loading processing. The sync job removes the files from the source upon successful transfer.
  • Configure a sync job that runs every 15 minutes by default and moves any new or changed file from the RoD application servers to the MFT account’s FromOnDemand folder. Customer is responsible for deleting the files they retrieve from the MFT server, but otherwise they are deleted in 10 days automatically.
  • Send the credentials (user/password) required to access the MFT server to the customer that made the request.  Customers can use FTP or SFTP to connect to the MFT server as both protocols are supported.

 

 

Example
Let’s imagine I want to upload a flat file so it can be imported locally through a Spoon job in my PROD environment. Once MFT has been enabled, all I need to do is to log in to the MFT server, using the provided credentials, and place the file in the ToOnDemand directory.  Voila! Less than 15 minutes later the file will be available at the RoD application server in PROD ready to be imported in the application.

 

 

Additional information
Please, review FTP & MFT information on the RoD subscriber documentation

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