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BMC Software is excited to release BMC Helix Chatbot 20.08. The 20.08 release of BMC Helix Chatbot provides the ability to use chatbot for budget optimization recommendations via integration with BMC Helix Cloud Cost, the capability to import services with dependent questions from BMC Helix Digital Workplace Advanced, and to embed multiple chatbots in third-party applications.

 

 

Dependent questions

 

Enable Services with dependent questions and set default question responses.

 

 

Add Service Options to a Welcome message

 

Add a Request as a button from the "Welcome message".

Preferred locale

 

Change Chatbot locale within a conversation.

We now also support the Danish and Norwegian languages

 

Share attachments

 

Transfer attachments between Live Agent and Chatbot.

 

 

End Live Agent Chat

 

Cancel a live Agent Request.

 

Chatbot conversations

 

Kick start your implementation with a pre-packaged Chatbot conversation.

 

Chatbot location reporting

 

Generate Chatbot reports by location.

 

Live Chat Monitoring Console

 

Monitor Agents and Chat activity.

 

Helix Cloud Cost integration

 

Request for budget recommendations for a business service or resource pool.

 

Chatbot menu for multiple lines of Business

 

Customize multiple Chatbots to open from a menu or customized Chatbot icon in your web applications.

Next Steps

 

For detailed information on each of these features please refer to our BMC Helix Chatbot documentation.