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Please join the support team as they present on how to manage flash features within Remedy with new capabilities introduced during the September 9th webinar.

 

In this session, they will review what changes have been made in the Remedy Suite, how to replace all or specific capabilities, and resources available to help with applying the necessary patches/upgrading?  Further information regarding the announcement of these changes can be found in this BMC Communities post.

 

 

Below is the recording from the live webinar it is also available as a podcast on iTunes.

 

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Presentation References

 

Comprehensive List of ITSM 20.02 Enhancements (for Each Component)

https://docs.bmc.com/docs/itsm2002/20-02-enhancements-909627536.html

 

BMC Remedy Product Announcement

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2020/06/18/replacement-of-remaining-adobe-flash-capabilities-for-remedy-on-premise-customers

 

Knowledge Articles

 

New CMDB UI BLOG

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/cmdb/blog/2020/05/18/bmc-cmdb-ui-and-the-path-ahead  

BMC Amigo Program Overview

https://www.bmc.com/support/resources/amigo_program_overview.html 

Adobe Deprecation Announcement

https://theblog.adobe.com/adobe-flash-update/

Troubleshooting Guides

 

Q&A asked during the webinar is available at this link or a PDF is attached.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix