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Please join Mizraim as he covers Kerberos Configuration Best Practices and Troubleshooting during the April webinar.


In this session he will review the configuration best practices for Kerberos authentication in Remedy Single Sign-On and Troubleshooting.  The following topics are included:

• Service Account creation in Active Directory

• Service Principal Name (SPN) mapping for the Service Account

• Keytab File Creation

• Kerberos Authentication Configuration in RSSO Administration Console

• Browser Configuration

• Troubleshooting Guides


Mizraim Nuno is a Staff Technical Support Analyst



Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Presentation References


Subscribe to the BMC Helix Remedy & Discovery Youtube Channel


Configuring Kerberos Authentication

Kerberos Authentication Issues

RSSO Kerberos Configuration & Troubleshooting


For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix