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Please join Devita as she presents on Archiving Best Practices & Troubleshooting in the April webinar.

 

In this session she provides an overview of archiving, best practice configuration, and troubleshooting.  This includes using the Archive Manager Console, multi-threaded archiving, and how Associations affect Archival.

 

Devita Mujoo is a Technical Support Analyst

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Archiving ITSM Documentation

 

Enabling OOTB Archiving – KA# 000154492

 

Multi-Threaded Archiving

 

Archiving is Disabled when Operating-Mode is set

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix