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Please join the Peter Adams and the BMC product management team to get an update on the Remedy / Helix ITSM 20.02 Feature Release during the March webinar.


In this session we will cover the exciting new capabilities introduced with the 20.02 release, in support of delivering a world-class user experience for ITSM and helping ITSM teams to better manage their automation initiatives. Learn also about new REST API capabilities of the platform, and a new solution for security incident management, based on BMC Helix Multi-Cloud Service Management. We’ll also cover updates to the platform compatibility list.


Peter Adams is Senior Direct, Product Management



Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Presentation References


Subscribe to the BMC Helix Remedy & Discovery Youtube Channel


Comprehensive List of ITSM 20.02 Enhancements (for Each Component)


BMC Helix Multi-Cloud Service Management 20.02 Enhancements


Digital Workplace 20.02 Enhancements


BMC Support Blog “Hot Off the Press”

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix