BMC Helix Chatbot continues to add new exciting features in 19.11- available end of November 2019. Here's a list of What's New in 19.11.
Be sure to check out the recent "Let's Chat....Bot webinar which includes a demo and details on how to leverage chatbots in your organization. Chatbot technology can deflect up to 30% of calls and emails, drive self-service and increase employee satisfaction so listen to the webinar and learn how easy and powerful incorporating chatbots in your organization can be.
Enable real-time translation in chatbot conversations
Customers enable their chatbots to translate conversations and provide localized information in real time using APIs into 2 commonly available translation services- Google Cloud Translation Services and Microsoft Translator Speech API.
Transfer conversations to another chatbot
When a customer has multiple chatbots for each line of business or locale, they can train IBM Watson Assistant Skills to enable end users to quickly transfer their conversation to another relevant chatbot in the same UI
Introducing support for Automation Anywhere Robotic Process Automation (RPA)
You can leverage the Automation Anywhere Robotic Process Automation (RPA) by using the Automation Anywhere connector to automate any task or issue within your application or business process.
Here's the link for the BMC Helix Chatbot educational webinar. Webinar: Let's Chat...bot!