Please join Deepak as he presents on Live Chat in Smart IT during the December 2019 webinar.
In this session he will cover newly introduced Live chat in Smart IT 19.08. Including how existing virtual chat is transformed and leveraged in Smart IT to provide modern agent workspace/console. Learn about capabilities introduced in this new interface as well as learn how this interface is going to be different from Mid-Tier based support agent console. Last but not least this webinar will cover prerequisites and steps to get this new experience.