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Please join Deepak as he presents on Live Chat in Smart IT during the December 2019 webinar.


In this session he will cover newly introduced Live chat in Smart IT 19.08. Including how existing virtual chat is transformed  and leveraged in Smart IT to provide modern agent workspace/console. Learn about capabilities introduced in this new interface as well as learn how this interface is going to be different from Mid-Tier based support agent console. Last but not least this webinar will cover prerequisites and steps to get this new experience.


Deepak Somaiya  is a Product Development Architect


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Presentation References


Subscribe to the BMC Helix Remedy & Discovery Youtube Channel


Live Chat Product Documentation Home Page


Using Live Chat in Smart IT


Smart IT Roles and Permissions


Smart IT Integrating with Live Chat


Deploying Virtual Chat Deployment Package


For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix