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Please join Deepak as he presents on Live Chat in Smart IT during the December 2019 webinar.

 

In this session he will cover newly introduced Live chat in Smart IT 19.08. Including how existing virtual chat is transformed  and leveraged in Smart IT to provide modern agent workspace/console. Learn about capabilities introduced in this new interface as well as learn how this interface is going to be different from Mid-Tier based support agent console. Last but not least this webinar will cover prerequisites and steps to get this new experience.

 

Deepak Somaiya  is a Product Development Architect

 

Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

Live Chat Product Documentation Home Page

 

Using Live Chat in Smart IT

 

Smart IT Roles and Permissions

 

Smart IT Integrating with Live Chat

 

Deploying Virtual Chat Deployment Package

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix