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Please join Deepak as he presents on Live Chat in Smart IT during the December 2019 webinar.

 

In this session he will cover newly introduced Live chat in Smart IT 19.08. Including how existing virtual chat is transformed  and leveraged in Smart IT to provide modern agent workspace/console. Learn about capabilities introduced in this new interface as well as learn how this interface is going to be different from Mid-Tier based support agent console. Last but not least this webinar will cover prerequisites and steps to get this new experience.

 

Deepak Somaiya  is a Product Development Architect

 

 

Event Registration Details

 

Date: Wednesday, December 18, 2019

Time: 10 a.m. Central Standard Time (GMT-6)

Registration Link: https://bmc.webex.com/bmc/onstage/g.php?MTID=eb75d017d23f02c97432d001b379fe8cb

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix