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Welcome to Edition 2 of our BMC Helix Customer News. Stay in the know on all things BMC Helix and get the most value for your organization.




Learn how other customers used BMC Helix to transform their service experience to the next level.


University of Kansas Health Systems Transforms ITSM to Cognitive Service Management.


Transforming the Student Experience at The George Washington University with AI—Sponsored by IBM Watson.


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BMC Helix Is the World's First End-to-End ITSM to ITOM Platform


BMC Helix is the world's first end-to-end ITSM to ITOM platform, delivering Proactive Service Resolution. Now you have the ability to service, monitor, and remediate events as they occur. Customers can address their most critical issues in IT infrastructure, service and operations management: improving performance and availability to provide better service, while reducing IT costs by reducing MTTR and providing automated remediation.



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Watch BMC Helix Immersion Days Keynote Digital Transformation Is Changing the Nature of Business to learn more.


BMC Helix 19.08 Release


Our latest BMC Helix release 19.08 continues to drive a superior experience for the enterprise across End Users, Agents, IT Operations and Developers. Check out the enhancement overview:



Check out all the What's New 19.08 information on BMC Helix Communities:



Analysts Recognize BMC Helix Leadership

New analyst reports are hot off the presses, recognizing BMC Helix. The Gartner Magic Quadrant names BMC Helix a leader for the sixth year in a row. BMC Helix was ranked #1 out of 12 capabilities and 4 out of 5 use cases! In addition the Ovum Market Radar validates the BMC Helix line-of-business strategy to move beyond traditional ITSM further into the enterprise.


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Get the full scoop:

Gartner Magic Quadrant 2019 (report)

Gartner 2019 Magic Quadrant for ITSM Tools (blog)

Gartner Critical Capabilities for IT Service Management (report)

Ovum Market Radar (report)

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BMC Helix is active on Twitter, LinkedIn and BMC Communities. #ITSMtoCSM #BMCHelix