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Please join the BMC product management team to get an update on the Remedy / Helix ITSM 19.08 Feature Release in September’s webinar.


In this session they will cover the exciting new capabilities introduced with the 19.08 release, in support of delivering a world-class user experience for ITSM and creating new customer value as part of BMC’s Cognitive Service Management strategy. Learn also about our new REST API capabilities, new Smart Reporting capabilities, and new pre-built integrations for BMC Helix Multi-Cloud Service Management. We’ll also cover updates to the platform compatibility list.


Peter Adams is a Senior Director, Product Management


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.


Presentation References


Subscribe to the BMC Helix Remedy & Discovery Youtube Channel


Comprehensive List of 19.08 Enhancements (for Each Component)


15 Min Video with Overview of BMC Helix 19.08 Enhancements


For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix