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In this session, Kent and Doug will review the Best Practice Configuration Recommendations for the Remedy ITSM Platform Solution.


They will help you understand the configuration recommendations and how you can use them in your environment.  The best practice configuration recommendations are provided based on the BMC performance team’s ITSM Solution testing.


Douglas Reif is a Principal Technical Support Analyst

Kent Dillard is a Lead Product Developer


Below is the recording of the webinar and it is also available as a podcast on iTunes.



Presentation References


Subscribe to the BMC Helix Remedy & Discovery Youtube Channel


Performance Tuning for Remedy


Configuration Checklist from the BMC R&D Performance Team


Sizing and Deployment Guide



For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace