BMC Helix Chabot is getting hotter with the new 19.05 release. Here's a summary of 19.05.
BMC Helix Chatbot 19.05 focuses on both the end user experience and the organization’s ability to measure and improve the capabilities of the Chatbot.
Support for New Channels
Users can now access BMC Helix Chatbot through two additional messaging platforms: MS Teams and Skype for Business On-Premises.
New End User Web User Interface
New contemporary chat and messaging experience for end users across all devices.
End User Surveys and Feedback
BMC Helix Chatbot now has out of the box Surveys that are presented to the users at the right times in a conversation. IT can use this feedback to help improve the end-user experience with BMC Helix.
Smart Reporting for Helix Chatbot
Using Smart Reporting, IT can report against data in the Telemetry service using out-of-the box or custom reports.
Cognitive Insights for BMC Helix Chatbot
BMC Helix Chatbots can now provide knowledge to users through Cognitive Insights, leveraging the enterprise Insight Engine.
Chatbots can consume this information to provide more useful results.