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In this session, Vipul will cover optimizing the Remedy Platform Solution in June’s monthly webinar.


A successful implementation of the Remedy ITSM suite applications can positively impact the business processes and provide a great experience to the end users.  Proper deployment architecture decisions will help keep end users productive and focused on the business and reduce overall maintenance.


This presentation will discuss various factors to consider while designing an optimal Remedy deployment including some of the critical system attributes of performance, scalability, availability and flexibility. Including the following topic areas:


1. Remedy deployment architecture design approach

2. Remedy deployment architecture design validation via performance/load testing

3. Post implementation monitoring and optimization


Vipul Jain is a Senior Director in Product Development Performance Team


Below is the recording from the live webinar including Q&A asked during the event.  The recording is also available as a podcast on iTunes.



Additionally, you can find questions discussed during the webinar session in an attachment or on this online document.


Presentation References


Subscribe to the BMC Helix Remedy & Discovery Youtube Channel


Configuration checklist for BMC Remedy 9.x and 18XX – KA# 000114508


Performance tuning for BMC Remedy


Performance benchmarking BMC Remedy applications


JVM Monitoring


FTS: Deployment  and configuration best practices – KA#000159890


For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix