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In this session Corey will review troubleshooting Data Management tool’s job console.  He will provide an overview of DMT/UDM and why the benefits of using this tool.  Also will review what forms to inspect based on each step (load, validation, promotion) of the job, what logs to gather to understand the failure, and how to resolve common issues using the job console.

 

Corey Rolen is a Senior Technical Support Analyst

 

Below is the recording from the live webinar.  The recording is also available as a podcast on iTunes.

 

 

Presentation References

 

Subscribe to the BMC Helix Remedy & Discovery Youtube Channel

https://www.youtube.com/c/BMCRemedyandDiscovery

 

DMT/UDM Documentation

 

More information around the configuration checker

Support maintained knowledge base articles

Troubleshooting DMT/UDM Load balance and Server Group Issues - KA#000163160

Troubleshooting DMT/UDM Job console and load step issues - KA#000163011

Troubleshooting DMT/UDM Promote step issues - KA#000163210

Troubleshooting DMT/UDM Validate step issues - KA#000163487

 

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery / ADDM  Digital Workplace / MyIT BMC Helix