Starting with Helix version 18.08, Digital Workplace and Digital Workplace Advanced enhancements will be pushed to Helix customers in our Chicago, Amsterdam, AWS Oregon, London and Sydney data centers. Azure US will shortly follow.
The upgrades will be pushed 4 times a year around February, May, August and November. Periodically, patches may also be pushed. The maintenance window will be shared with you, via email, approximately a month before. As a general rule, these should be zero-downtime upgrades and patches. Any changes to this will be communicated to you as part of the notification process. The “maintenance” notification type will be used to send notifications about upgrades. Please ensure your customer contacts are updated on i.onbmc.com.
A calendar is maintained by BMC with updated upgrade dates and is a good reference for to bookmark: https://communities.bmc.com/docs/DOC-111268. For any issues identified after an upgrade, please contact BMC Technical Support via i.onbmc.com or phone call.