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In this session, learn how BMC’s cognitive solutions can help run a more efficient service desk.


Product management will share our cognitive strategy and then demonstrate our current cognitive capabilities. See how cognitive automations like issue categorization and automated incoming email handling can save you time in Remedy. You will also see how your end users can use conversation to self-heal with our Helix Chatbot!


Lorna Russell is a Senior Manager, Product Management

Daren Goeson is a Principal Product Manager

Pradeep Kumar is a Principal Product Manager


Below is the recording from the live webinar.  The recording is also available as a podcast on iTunes.



Presentation References


Subscribe to the BMC Helix Remedy & Discovery Youtube Channel


Cognitive Service Management


Cognitive Service Management Whitepaper



For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix