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The SaaS support portal now allows users to collaborate on requests raised by their peers. Previously only the requester could update the request through - now anyone on the team can use the Service Request Report to update any request.


There is also the ability to view, upload and download attachments/files. There is a limitation on the file size and file types. Attachments are limited to 10 MB and the restricted file types include .exe, .com, .php, .asp, .html and .htm. For security reasons, .exe files are not accepted, however if you need to attach one of the other restricted file types, you can add them to a .zip file and they should be accepted.


Please take a look at this 2 minute video that shows the new, more colorful Service Catalog, and how to update requests through the Service Request Report.




To view the video in full screen format, please start the video and press YouTube at the bottom of the video window.


For more details on, please login to and review the updated User Guide at


Best Regards

Karl-Anders Falk

Lead BRM (Business Relationship Manager)

BMC SaaS Operations