When you think about strategy, what strategy comes to mind? Strategies occurs in many forms, though have you thought about your ticket archiving strategy in Remedy?
Did you know….? Remedy9 has a feature that you, the customer, can decide on your archiving strategy. If not..read on…if yes, and you have not acted yet…still read on!
Hear Tony Myers explain archiving
Other Docs Resources: Data Archiving Strategy, Archiving in 9.1
Below is a snapshot of the service recommended baselines, although it is up to you, the customer, ultimately to decide on what to set the baseline. The standards 548 represent 18 months
retention can be tuned.
If you have been running Remedy 9 for a long period, now is the time to think about your strategy for archiving.
What else would you like to know? Comment with questions and feedback