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BMC Helix

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Please join Mizraim as he covers RSSO Multi-Tenancy Configuration Best Practices during the July 15th webinar.

 

In this session he will review the configuration best practices for Multi-Tenancy configuration in Remedy Single Sign-On. This includes:

• Understanding Multitenancy in RSSO

• Configuring oAuth2 client

• Configuring RSSO multiple realms with oAuth2 client

 

Mizraim Nuno is a Staff Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, July 15, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1300617&tp_key=96ff1af97b

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Dan and Hugo as they cover Mid-tier and Tomcat Best Practice Configuration for Performance during the June 10th Webinar.

 

In this session they will review the best practice Mid-tier, Tomcat, and ehcache configuration settings for optimal end user perceived performance.  The rationale behind the recommended settings for Small, Medium, and Large environments will be covered.  As Mid-Tier uses ehcache for building web content, each cache category needs fine tuning to optimize JVM heap memory usage and minimizing disk access spooling. This talk covers key metrics for measuring spooling, JVM heap usage, and a strategy for ehcache performance optimization.

 

Dan Barbera is a Lead Product Developer

Hugo Vuong Ph.D. is a Product Development Architect

 

 

Event Registration Details

 

Date: Wednesday, June 10, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1300602&tp_key=cc78726b17

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Daniel and Bharath as they cover Best Practices for Advanced Report Creation in the May 20th webinar.

 

In this session they will review the advanced features and functionality that is available within Smart Reporting.  The Best practices will include co-display, drill through, sub-queries, freehand SQL calculated fields, and advanced calculations.

 

Daniel Marrujo is a Staff Specialist Technical Support Analyst

Bharath Kumar Chitrala is a Staff Specialist Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, May 20, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1300571&tp_key=8f6326fdac

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Daniel and Bharath as they cover Best Practice Basics for Building Reports in Smart Reporting in the May 6th webinar.

 

In this session they will review the best practices basics to start building reports and include examples on how to recreate a Crystal report using Smart Reporting.

 

Daniel Marrujo is a Staff Specialist Technical Support Analyst

Bharath Kumar Chitrala is a Staff Specialist Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, May 6, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1300575&tp_key=2864a45cb5

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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BMC Helix Team please send a welcome and congratulations to Banco Original S.A. on their recent Go Live
of BMC Helix ITSM, Digital Workplace and Discovery.

 

Yonara Gonzalez is the BRM.  @Tatiana Aidar  is the Account Manager.     Please introduce yourselves to your BMC Helix team and fellow colleagues.

 

Here is a list of pages on Communities you may find helpful:

 

 

 

Remedy ITSM   Digital Workplace   Discovery

Seth Paskin  David Schmidt   Diego Nobre   EMERSON CHRISTIANINI MARCHINI  Joy Su   Melissa Vega

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Hello BMC Helix Team. Let's give a warm welcome to Doosan Digital Innovation America LLC .   They went live in March 2020.

It looks like many from Doosan are already on Communities.  Please introduce yourselves to your BMC and work colleagues.

Paul Pfeifer  Tony Coventry  John Branchfield  Martin Dolejš   Zach Stromsodt

 

Here are a few important links to check out.

 

@John Mullen is the Account Manager and Kranthi Kumar Chigullapally is the BRM. 

 

 

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BMC Helix  Team please gives Maple Leaf foods a warm welcome to the team.

Maple Leaf went live on March 16th with BMC Helix ITSM.    @Christopher Hamill is the BRM. Nice job Christopher.

 

We look forward to engaging with you on Communities.  Here are a few groups and links you might be interested in checking out:

 

Remedy ITSM

Paul Schweisthal, Sean Wynne   Valentina Dick Theresa Williams Tom Tumms  Diana Yau  Joan Rondonuwu  Nicole Leonoff

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BMC Helix Team, please give a hearty welcome to Telefonica International Wholesale Services II SLU.  They went live with BMC Helix ITSM  and BMC Helix Digital Workplace Advanced January 2020.   Congratulations on your recent Go Live!  Please be sure to introduce yourself to your colleagues.

 

 

 

Telefonica Global

Telefonica B2B

ITSM

Digital Workplace

@JavierAres is the Business Relationship Manager that worked with Telefonica.  Great job Javier.  We look look forwar

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Please join Devita as she presents on Archiving Best Practices & Troubleshooting in the April webinar.

 

In this session she provides an overview of archiving, best practice configuration, and troubleshooting.  This includes using the Archive Manager Console, multi-threaded archiving, and how Associations affect Archival.

 

Devita Mujoo is a Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, April 22, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1290359&tp_key=9a0aa15af7

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Mizraim as he covers Kerberos Configuration Best Practices and Troubleshooting during the April webinar.

 

In this session he will review the configuration best practices for Kerberos authentication in Remedy Single Sign-On and Troubleshooting.  The following topics are included:

• Service Account creation in Active Directory

• Service Principal Name (SPN) mapping for the Service Account

• Keytab File Creation

• Kerberos Authentication Configuration in RSSO Administration Console

• Browser Configuration

• Troubleshooting Guides

 

Mizraim Nuno is a Staff Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, April 8, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1290356&tp_key=573c1889bf

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi or Jeff Hudson

Remedy AR System  Remedy ITSM  CMDB  Discovery  Digital Workplace BMC Helix

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Please join Michael as he presents on Best Practices Using the Gateway Manager during in the August webinar.

 

In this webinar he will review the best practices for using the TrueSight Capacity Optimization Gateway Manager.  This includes creation, managing, and recovery ‘Agent List’ based manager runs enrolled in automated ETL management.

 

Michael Paska is a Principal Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, August 19, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1290392&tp_key=cc643a4ee3

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi

BMC Helix TrueSight Operations Mgmt TrueSight Server Automation TrueSight Capacity Optimization TrueSight Orchestration

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Please join Manuel as he presents on Extending Value with the Patrol Oracle KM during the July webinar.

 

In this session he will review the benefits of the new enterprise Oracle KM.  This will include prerequisites, configuration, and troubleshooting common issues leveraging the troubleshooting guides.

 

Manuel Sarmiento is a Senior Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, July 22, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1290384&tp_key=f978e775cd

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi

BMC Helix TrueSight Operations Mgmt TrueSight Server Automation TrueSight Capacity Optimization TrueSight Orchestration

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Please join Steve as he discusses TSOM Application High Availability Best Practices & Troubleshooting for TrueSight Presentation Server (TSPS) and TrueSight Infrastructure Management (TSIM) in the June webinar.

 

In this session he will review the TSOM Application High Availability Architecture and configuration best practices, as well as discussing troubleshooting of common issues for TSPS and TSIM.  For additional information you can review the documentation pages.

 

Steve Mundy is a Principal Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, June 17, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1290369&tp_key=920ec74db4

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi

BMC Helix TrueSight Operations Mgmt TrueSight Server Automation TrueSight Capacity Optimization TrueSight Orchestration

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Please join Rohit as he presents on Troubleshooting Best Practices for Windows Patching in the May webinar.

 

In this session he will review the troubleshooting best practices for Windows Patching.  This will include Windows Patch Analysis working with False Positives, Windows Patch Deployment, and the log settings required to identify any issues encountered during Windows Patching.

 

Rohit Sharma is a Senior Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, May 13, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1288345&tp_key=75febdff93

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi

BMC Helix TrueSight Operations Mgmt TrueSight Server Automation TrueSight Capacity Optimization TrueSight Orchestration

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Please join Jonathan as he presents on Running and Understanding TSOM Health Check Tool during the April webinar.

 

In this session will review running the TSOM Health Check tool, understanding and interpreting the output, and leveraging to properly tune your environment.

 

Jonathan Macey is a Lead Technical Support Analyst

 

 

Event Registration Details

 

Date: Wednesday, April 15, 2020

Time: 10 a.m. Central Daylight Time (GMT-5)

Registration Link: https://globalmeet.webcasts.com/starthere.jsp?ei=1288345&tp_key=75febdff93

Registration Password: helix

 

After registration, you will receive a confirmation email.

 

For more information, or if you have questions, please contact Gregory Kiyoi

BMC Helix TrueSight Operations Mgmt TrueSight Server Automation TrueSight Capacity Optimization TrueSight Orchestration

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