In this session, learn how BMC’s cognitive solutions can help run a more efficient service desk.
Product management will share our cognitive strategy and then demonstrate our current cognitive capabilities. See how cognitive automations like issue categorization and automated incoming email handling can save you time in Remedy. You will also see how your end users can use conversation to self-heal with our Helix Chatbot!
Lorna Russell is a Senior Manager, Product Management
Daren Goeson is a Principal Product Manager
Pradeep Kumar is a Principal Product Manager
Below is the recording from the live webinar. The recording is also available as a podcast on iTunes.
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