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BMC Helix is the end to end ITSM+ITOM platform powered by AI/ML that allows you to discover, monitor, service, remediate and optimize your entire IT estate across data center and cloud

Announcement 1 BMC Helix User Group Stockholm
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Andreas Kunz
Lines of business needs mostly even local language templates. This is one of the differentiators to classic ITSM. In ITSM templates will mostly work in the "backend" language.   It will be great to…
Andreas Kunz
It will be a better flow in using Cases and Tasks in BWF if a Agent could press a "Assign to Me" button without going in Edit mode to the complete case.     Same functionality is available in…
Dennis Gilmore
I’m requesting information on how other firms are handling this scenario:   How are you measuring the time between incident restoration and incident resolution? Example: A service/application is… (Show more)
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Seth Paskin
The BMC Helix user group is coming to Stockholm! Join your industry peers and BMC product experts at this  full day event and gain valuable insights into latest and greatest product capabilities.…
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Klaudia Malecka-Koldziejska
I would like to raise an idea to introduce more options in managing cases in bulk. Currently we can : Please add: Change Status Change Categorization   Impact: shorter time to process a case -…
Vinod Shewale
Hello Experts,   I am working on a use case where I want to achieve the resolution of the incident from AWS to SmartIT but didn't find any "Resolve Incident" flow in BMC Integration Studio.   Can… (Show more)
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Nicola McColm
Is there any way to report on Work Order 'Completed by'.  Completed by is recorded in the activity but there is no field available for same in BMC Reporting?
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Klaudia Malecka-Koldziejska
Description: Enable a solution to recognize both "individual's address" and "email subject" and fetch the reply in one case, rather than create a new one.     Use case: Thousands of employees in…
Makarand Sonawane
On this page you can find relevant details and the calendar for upgrades and maintenance being performed for BMC Helix Digital Workplace customers. Please note this calendar is only for subscribers…
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