• When deleting from application, should delete from database also - FP12

    score405
    Product Team Review
    83 votes
    Currently, it appears that at least the following, does not actually delete anything from the database:   1) Deleting a ticket 2) Deleting a field 3) Deleting an item 4) Deleting a container   When trul...
    Nicolas Roome
    last modified by Nicolas Roome
  • Need Ability to Export All Ticket/CMDB Attachments at Once

    score10
    Below Review Threshold
    2 votes
    There needs to be the ability within Footprints to extract all ticket or CMDB item attachments at once, instead of having to click on each attachment and click download. This process can be time consuming for tickets ...
    Hannah Kiger
    last modified by Hannah Kiger
  • Help Needed - multiple emails in the same workspace to auto assign to different teams

    Footprints 20.18   I would like to set up a workspace that can create tickets from 3 different email accounts. I would then like to auto assign those tickets to difference teams based on the email the customer u...
    Paul Rivers
    last modified by Paul Rivers
  • FP12 Allow Agent access to Task Scheduler without giving them full System Admin rights

    score50
    Not Planned
    10 votes
    Currently there is not a way to allow Agent access to the Task Scheduler without giving them access to all links on the System configuration section.   You can allow Agents access to the Task Scheduler by updati...
    Dale Wynne
    last modified by Dale Wynne
  • undocumented feature to copy details from original ticket into corresponding survey ticket

    I just uncovered what seems to be a feature to copy field data from the original ticket when a survey is created. I activated this feature by setting $STR::MRSurveyQuestions_fieldCarryover = 'Configure fields to...
    Robert Accardi
    last modified by Robert Accardi
  • FootPrints 20.x - Notification not sent to CC if email address matches one of an existing Footprints user without permission to the workspace

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FootPri...
    Knowledge Admin
    last modified by Knowledge Admin
  • Administrator Audit Logs

    score270
    Product Team Review
    54 votes
    I would like Footprints to record every Administrative level change for both System and Workspace.   These logs should be kept for a very long time so a change a few months ago can be tracked.
    Alex Steinwachs
    last modified by Alex Steinwachs
  • Auto-Run Report scheduled tasks Missing fields

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints 2020 Release 01 APPL...
    Knowledge Admin
    last modified by Knowledge Admin
  • Escalation Popup feature causing 100% CPU

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FP 11.X...
    Knowledge Admin
    last modified by Knowledge Admin
  • 11.6.12 - OAuth Support

    Who else is testing out the new 11.6.12 Footprints? We are working on testing it and setting up OAuth Support - anyone figure out yet what the call back url/redirect url is?
    Leslie Sowell
    created by Leslie Sowell
  • FootPrints custom SQL code question for BMC Development / An intro to SQL custom coding

    I'm putting this out on the public community in case it sparks interest in others who would like to do something similar. I'm hoping someone such as Sridhar Sadhasivam can help, or perhaps Eric Liszt can ping someone ...
    Nicolas Roome
    created by Nicolas Roome
  • FP12 Allow Agent access to Task Scheduler without giving them full System Admin rights

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints 2020 Release 01 APPL...
    Knowledge Admin
    last modified by Knowledge Admin
  • FootPrints 11.x - Outgoing Emails not sent by an Instant escalation rule when master ticket is getting auto closed

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: Perl FootPrints APPLIES TO: Fo...
    Knowledge Admin
    last modified by Knowledge Admin
  • Footprints 12.x/20.x - How to avoid Tomcat AJP Connector Request Injection (Ghostcat) vulnerability

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: Footpri...
    Knowledge Admin
    last modified by Knowledge Admin
  • When the Team name is identical to the Workspace name, Footprints throws  error . Your email cannot be processed at this time because the specified User/Team was not found

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 20.18.02 and above ...
    Knowledge Admin
    last modified by Knowledge Admin
  • FootPrints 11.x - OuathMailDebug log does not show error message

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FootPri...
    Knowledge Admin
    last modified by Knowledge Admin
  • Allow only team assignment in Assignment fields

    score560
    Product Team Review
    112 votes
    Allow only team assignment in Assignment fields
    Jan Kåre Eiken Reilstad
    last modified by Jan Kåre Eiken Reilstad
  • Shorthand URL for Navigating to a Ticket

    score20
    New
    4 votes
    Requesting possibility to be able to format a URL to be able to directly navigate to that ticket. I've noticed that the number at the end of the current Ticket URL is the ticket number value specified in the SQL datab...
    Hannah Kiger
    last modified by Hannah Kiger
  • Ability to remove the team.user Assignment option for Tickets

    score20
    New
    4 votes
    Requesting the ability for administrators to disable the option for users to be assigned to tickets from a team. Example:  TEAM.John Smith    . It is confusing for users, since when they type their...
    Hannah Kiger
    last modified by Hannah Kiger
  • How to configure reply address for a workspace without having incoming email configured for that workspace.

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints Service Core COMPONENT: FootPrints Service C...
    Knowledge Admin
    last modified by Knowledge Admin