• Session Timeout Error

    We are seeing a strange issue when a login session times out. We get the error below. Has anyone seen this?        It should look like this:
    Max Barton
    last modified by Max Barton
  • Can you validate an Assignee field with a username and password?

    Is it possible for FootPrints 12 to be able to validate an assignee field with a user's password?  We have a need to satisfy the electronic signature portion of 21 CFR Part 11.  My hope would be that if a us...
    Eric Kurtz
    last modified by Eric Kurtz
  • Footprints convert SQL nvarchar column to datetime

    I have a custom field in a workspace item which has been incorrectly created in SQL as nvarchar, due to a known FP product defect. Ideally, I would like to convert this column to the desired datetime data type, rather...
    Matt O'Donnell
    last modified by Matt O'Donnell
  • Copy ticket option does not also copy linked contact information

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 12.x - 20.x PROBL...
    Knowledge Admin
    last modified by Knowledge Admin
  • How do I change the default Time zone for imported users?

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 20.x QUESTION: Ho...
    Knowledge Admin
    last modified by Knowledge Admin
  • Have the associated Service Level Target viewable within a workspace ticket

    score5
    Below Review Threshold
    1 vote
    It would be helpful to see what Service Level Target triggered a work target in the workspace ticket. This would be displaying in a ticket the Work Targets Link Control (Ticket/ Workstarget).
    Brian Kemp
    last modified by Brian Kemp
  • I have installed footprints 11.6.10 onto Windows Server 2016.

    I have I have installed footprints 11.6.10 onto Windows Server 2016.  Copied the database from the 11.6.2 install on Win2008r2.  I am able to connect to the Datatbase but I do not see any Data in the Footpri...
    Luther Bjornsen
    created by Luther Bjornsen
  • FP12 - If a SQL DB cluster fails over, FootPrints version 12.0 application stops working

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: Footpri...
    Knowledge Admin
    last modified by Knowledge Admin
  • French Chars in file names - attachements in email are being renamed

    Good day, Has anyone ever encountered and issue with files names being renamed when they contain French chars? Also, does anyone know what FP uses to send email? is it a 3rd party component? thanks! Tracey
    Tracey Sangster
    last modified by Tracey Sangster
  • Can I translate the values in a field?

    I' ve created forms in another languages and when I change the language preference, the forms and field change to the selected language, but not the values. I want to translate a list of values in a field. There is a ...
    Aaron Alcaraz
    last modified by Aaron Alcaraz
  • Calculations with date/datetime fields

    score955
    On Roadmap
    191 votes
    Would like to be able to use date or datetime fields when doing calculations.  Some examples would be: calculating the time between 2 fields and putting the result in a 3rd field in minutes, hours or days. Addi...
    Jeffrey Honig
    last modified by Jeffrey Honig
  • request to send out notification to new assignees

    score0
    New
    0 votes
    In Footprints V11, it would be helpful to automatically send out an email notification to any new assignees no matter what stage the ticket is at (i.e. without the option needing to be checked).
    Marc Pagkalinawan
    last modified by Marc Pagkalinawan
  • Migrating from FootPrints Service Core 11.6.01+ to FootPrints Service Core 12

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: FootPri...
    Knowledge Admin
    last modified by Knowledge Admin
  • Amigo Program- Footprints Migration process from Footprints 11.6.01 to footprints 12.x or 20.x

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: All Foo...
    Knowledge Admin
    last modified by Knowledge Admin
  • license expiration

    Aloha,   What happens when a license expires? Do you loose all access to the data? Does it just block new/editing of tickets but can access the tickets for archival purposes?   Thanks for the info!   ...
    Joel Tomyl
    last modified by Joel Tomyl
  • When accessing "View Registry" in Asset link control Advanced Action, getting an access denied or session timeout error message

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: Footpri...
    Knowledge Admin
    last modified by Knowledge Admin
  • How to show FootPrints Version Number on the login page

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints 2019 Release 03 APPL...
    Knowledge Admin
    last modified by Knowledge Admin
  • Security Configuration

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 12.X and 20.XX PR...
    Knowledge Admin
    last modified by Knowledge Admin
  • Results of FootPrints 11 license expiring

    Hello. We are curious what the results will be if our FootPrints 11 license expires. I read someone post that we won't be able to sign in, but how would you apply a new license if you cannot sign in? We're presuming t...
    Randall King
    created by Randall King
  • Total Tickets value shows incorrect value in Resolution Response Rate report

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 12.x - 20.x PROBL...
    Knowledge Admin
    last modified by Knowledge Admin