• Looking for Elapsed time on last updated/calculated field in Footprints 12

    score35
    Not Planned
    7 votes
    Looking for Elapsed time on last updated field in Footprints 12/20 , similar to last updated field was showing on Footprints 11.   Concerning FootPrints Version 12/20. We are currently using FootPrints Version...
    Mohammad Azad Ansari
    last modified by Mohammad Azad Ansari
  • Upgrading from VER 2019 to 2020R1

    We have installed ver 2019 but have been waiting for the 2020 R1 before going live because we needed the EWS/O365 Email support.  Are there any known issue with upgrading/installing ver 2020R1 or is it considered...
    TechServices ADRS
    last modified by TechServices ADRS
  • Footprints 12 needs the ability to report off of ticket history

    score200
    Below Review Threshold
    40 votes
    We need the ability to write reports off the ticket history. Please give us a custom view which allow us to create custom reports off the ticket history values either in Service Analytics or 3rd party reporting tools.
    Michael Weber
    last modified by Michael Weber
  • Ability to search/report on data within a ticket's history

    score430
    Product Team Review
    88 votes
    Various information such as what user has updated a ticket, and when that ticket update occurred is only available through the history of a ticket. Currently there is no method to report on this information. Clients...
    Jeffrey Honig
    last modified by Jeffrey Honig
  • Ticket number reset.

    score60
    Not Planned
    16 votes
    Customer would like to reset the ticket number to 0 and start creating new ticket from 0
    Shreyas Borawake
    last modified by Shreyas Borawake
  • Trending in Footprints Support: Feb 2020: Business Rules - Part 1

    Hello Everyone, In recent months, I have been publishing blogs for FootPrints, reflecting the kinds of queries we are dealing with in support. I will continue to publish those around the 20th of each month. This time ...
    Harshad Sahane
    created by Harshad Sahane
  • Request a Footprints Report showing Assignee History

    score240
    Product Team Review
    48 votes
    Enhancement request for a report showing Assignee history on tickets.
    Brad Halsey
    last modified by Brad Halsey
  • V12 - Hide Section When Empty

    score270
    Below Review Threshold
    54 votes
    If you make all fields on a any particular section dependent on something so they hidden  the section in the form still displays.   An example of this would be the resolution/closure tab. This is usually de...
    Paul Dobson
    last modified by Paul Dobson
  • Backing up and restoring an MS SQL Footprints 11.x database

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints Service Core 11 Footp...
    Knowledge Admin
    last modified by Knowledge Admin
  • @Me variable does not work when shared Report is added on chart on the Home tab

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: Footprints 12.1.x PROBLEM: ...
    Knowledge Admin
    last modified by Knowledge Admin
  • Advanced criteria logic (grouping) for business rules, saved searches, etc - FP12

    score210
    Product Team Review
    42 votes
    It would be nice to be able to group your conditions in a more advanced manner than just by order in which they appear.   For example, if you want the following conditions:   Status = Opened and Priority =...
    Nicolas Roome
    last modified by Nicolas Roome
  • “Created On” and “Updated On” and all date/time field dates are not displayed correctly in exported Excel format

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 12.x - 20.x PROBL...
    Knowledge Admin
    last modified by Knowledge Admin
  • Incorrect value in Day field not displaying validation error message

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints 11.x PROBLEM: In...
    Knowledge Admin
    last modified by Knowledge Admin
  • ENH:  Service Analytics reports expose a variable of approvers.

    score170
    Product Team Review
    34 votes
    It would be useful to run reports on who was an approver and whom had voted and when.
    Paul Kreisle
    last modified by Paul Kreisle
  • Exchange Hybrid deployment and FP V12

    We currently run FP in an on-prem Exchange 2016 env and we have been instructed to move our Exchange to O365. My question is, can FP handle an Exchange Hybrid setup, and if so, is there any documentation on how to acc...
    Gavin Ross
    last modified by Gavin Ross
  • Custom HTML Widget Not Expanding

    Our production environment is running 20.18.03 and in the Customer console we have a widget that has information about our support desk, welcome message, hours etc.  It fills the entire widget location area, see ...
    Sean Knight
    last modified by Sean Knight
  • Changing database type when migrating FootPrints Service Core 11.5 or 11.6

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints APPLIES TO: FootPrints Service Core PROB...
    Knowledge Admin
    last modified by Knowledge Admin
  • Advanced Filtering in History

    score20
    New
    4 votes
    Hi,   I have a customer who is requesting advanced filtering in history.  For example capturing of the following info:   Info when status changes occurred; when a date field was set by a particular us...
    Myrianthe Marton
    last modified by Myrianthe Marton
  • Search hover blocks the actual search field and button

    I have many users asking to get rid of the help menu when going to search for a ticket. It sometimes blocks the search field or the search button. Is there a way to remove this help menu on the main page where the sea...
    Chris Groleau
    last modified by Chris Groleau
  • An EOL / EOS statement for the version of footprints

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified. PRODUCT: FootPrints COMPONENT: FootPrints APPLIES TO: Footpri...
    Knowledge Admin
    last modified by Knowledge Admin