• Is it possible to search customer history from ticket creation screen?

    In FP11.6, we have a button that lets agents view a customer's ticket history while they are on the ticket creation screen.     This button does not appear to be available in FP20.20.  How can an age...
    Amanda Lemmi
    last modified by Amanda Lemmi
  • Fields changing from (null) to "No Value"

    We noticed that on the second save of a ticket, some fields change from "" to no value.   Resolution is a required text area dependent to "Completed" status. Work log is a static optional text area. Ticket qua...
    Vern Meyer
    last modified by Vern Meyer
  • All users getting Internal Server Error which freezes them out for 5-10 seconds.

    FP Version 12.1.09.001   During peak usage hours ( around 8:30 AM -9:30AM and 10:30-11AM), all users are getting Internal Server Error and freezes the screen for few seconds.  Log files says, com.mchang...
    Dan SadhaSivam
    last modified by Dan SadhaSivam
  • what is the field value of related tickets in incident form of IT SM in footprints 11.6.10

    what is the field value of related tickets in incident form of IT SM in footprints 11.6.10
  • External Cutomer Portal

    Hi all,   Quick question has anyone published an external customer portal? We have a part of our business that wants external customers (not on our network/domain/AD).   Question I have has anyone one done...
    Wayne Johnson
    last modified by Wayne Johnson
  • Error occurred while creating installation task footprints Footprints 20.19.3

    we are plinning to upgrade FP 12.1.6 to FP 20.19.3 with no success  
    abdallah hamaydeh
    last modified by abdallah hamaydeh
  • FootPrints Advanced Starter Template (FAST)

    Hi all, we have a new intro video for the FootPrints Advanced Starter Template (FAST).   FAST is pre-configured and fully usable out of the box for all the major processes, effectively cutting back weeks or mont...
    Nicolas Roome
    last modified by Nicolas Roome
  • How can we know the Footprints 12.xx - 20.xx version\release through fpsc database

    We need to know the way that can show us the version\release number of footprints please   thanks in advance
    abdallah hamaydeh
    last modified by abdallah hamaydeh
  • The requested url was not found on the server

    Since upgrading to Foot Prints 20.19.03 Build 55.3491 we have been receiving an error each time a technician or client launches Footprints; The requested url was not found on the server.  It could be that the upg...
    Jacob James
    last modified by Jacob James
  • Footprints installation

    Good Day, I am a Footprints administrator for a US contract with the US Air Force. We are currently running Footprints v12.1.09.001, Build 45.5. We are planning on installing the latest version. Our system administrat...
    Kevin May
    last modified by Kevin May
  • Footprints 20.20.01 - Global Update Errors

    Hi All,   Has anyone seen issues with Global Link updates after patching to 20.20.01?  We patched this past weekend and today we tried to Resolve 2 Global tickets with 3-5 linked tickets per.  When att...
    S R
    last modified by S R
  • FootPrints 11.6.09 & OAuth or Modern Authorization

    Hello!   We are currently using FootPrints 11.6.09 and are switching from Lotus Notes to Office 365 & Outlook. We access address book information from Lotus using LDAP. I've been asked if FootPrints can util...
    Ken Post
    last modified by Ken Post
  • Customers Displayed in Assignee Picker Fields

    We have a couple of projects in jeopardy due to some issues in Footprints 20.18.03 and beyond.   Our objective is to migrate two workspaces Into FP12 from our FP11 environment.    Issue #1 - We disc...
    Bret Swart
    last modified by Bret Swart
  • Master tickets can be closed even with open Subtasks

    So, the official documentation mentions that a Master ticket can't be Closed until all Subtasks are closed. Does this require the implementation of a Business Rule or is this supposed to work out-of-the-box? I ask bec...
    Steve O'Leary
    last modified by Steve O'Leary
  • User “System” in Ticket History? note that no such user was found in licensed users - Footprints 11.6.6

    (adding and deleting assignees) made by the user “System” in the workspace, note that no such user was found in licensed users?   Where can we find "System" came from ??  
    abdallah hamaydeh
    last modified by abdallah hamaydeh
  • Footprints 12.1.9 Antivirus\Firewall exclusions ?

    Where we can find articles or documents for Footprints 12.XX Antivirus\Firewall exclusions?   thanks in advance!   Hazim Tawalbeh
    abdallah hamaydeh
    last modified by abdallah hamaydeh
  • How can I create a ticket in Footprints using SOAP API via PERL script?

    How can I create a ticket in Footprints using SOAP API via PERL script?   I'm trying to integrate Footprints tool with SOAP API to create and edit tickets using PERL script. But getting 500 error while running t...
    Ramkumar Sridhar
    last modified by Ramkumar Sridhar
  • Issues with Business Rules after 20.20.01 upgrade- FootPrints Service Desk

    Hi,   I updated my  FP dev. environment recently with  20.20.01 version. I followed all the steps and everything seems fine. Published all the containers after the upgrade and restarted tomcat.   ...
    Sonia Agarwal
    last modified by Sonia Agarwal
  • Set-up Import Task from LDAP

    I need to set-up an "IMPORT TASK" to import all the Users from the AD server. I go through setting up the "Task" as follows: Source type=LDAP LDAP Server Address=(IP of the LDAP Server) LDAP Server Port=389 LDAP Base ...
    Kevin May
    last modified by Kevin May
  • Footprints 12 Knowledge Base

    I know KB's can be searched by Keyword*, but can a KB article be made available based on selections within a let's say Incident?   EX. Customer Chooses 'Hardware' Sub Cat. Printer Is there away to display the K...
    jodie Scherer
    last modified by jodie Scherer